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Airlie


    Airlie
 in Warrenton
    Airlie
 in Warrenton

Reviews

TripAdvisor Traveler Rating:
172 Reviews
Latest TripAdvisor Reviews

  • The restaurant has a lot of work to do...

    by Teresita_Herndon_VA on 2017-10-06 12:30 am

    I want to give this place 5 stars, I really do. But I simply can't. In fact, I've waited two months to write this review because I was so p***ed off at our terrible experience there that I had to calm down to write a coherent and balanced review. Even so, it's a struggle. To set the stage: this was to be a lovely, romantic "milestone" birthday with my wonderful hubby. It turned into a comedy of errors with the restaurant manager ultimately doing the right thing: he comped us the entire meal and invited us back for another one on the house (yes, it was that bad). I'm not sure we're up for another brush with frustration, but if we do I'll be happy to post another review and hope that it is more flattering. First the positive: lovely grounds, gracious setting, and--eventually--we received the food we had ordered and it was actually hot and delicious. We were in the main building, in the Garden Bistro, so we were not dependent on food being served to our room or to the pub. The negatives: first, very young, very poorly trained staff. They seemed to be nice young ladies, but they need to realize that serving is more than just presenting all the dishes on the table simultaneously with a flair! The bread service was very small - four small pieces of bread for two of us. The server dropped one on the floor and didn't notice--had to request more. While we both had a piece on our bread plate, the servers removed the toppings for the bread, leaving us with dry bread. Second, lack of attention to detail. We ordered a bottle of white wine from a vineyard we love and a vintage we know. We were served a different (more recent) vintage, charged the same price, and the servers just plunked the bottle down on the table. We had to ask them for an ice bucket--seems pretty basic, right? Third, speed and efficiency. It took over two hours to eventually get our entr?es, and when we did they were stone cold. Not even lukewarm. We had to go searching for the servers, as they didn't come back through the Garden Bistro unless they were delivering something. When we told them the entrees were cold, one of them actually said, "Well, we've been getting some complaints that the entrees were too hot." REALLY???? Said no diner ever! Food can always cool down! So were they trying to say they deliberately left our entrees in the kitchen to cool down before delivering? Ridiculous. We finally got to dessert and coffee. Dessert was great, but after they poured our coffee with great ceremony, we tasted it only to discover - yep, cold again. Another trip to the hostess stand where they were all congregated to try to get hot coffee-- and this time we spoke to the manager. Please, please, please, if you are trying to position yourself as a romantic and premium destination--as your prices certainly reflect--have more integrity in your products and your service.

    Owner Response
    Dear Teresita_Herndon_VA,
    Thank you for taking the time to review your Garden Bistro experience on TripAdvisor. Service is the cornerstone of what we do here at Airlie, and your comments will undoubtedly help us move forward. Please contact me at your convenience at 540-341-3234 or cferrier@airlie.com so that I may have the opportunity to personally apologize. Thank you again for sharing this candid feedback with us.

    Thank you,
    Chris Ferrier

    AirlieMgmt, Director of Food and Beverage at Airlie, responded to this review

  • Lovely Getaway

    by akpikarsky on 2017-09-17 05:36 pm

    My expectations were low because the reviews I had heard weren't very positive, however, I was completely (and pleasantly) shocked when I arrived. The staff were wonderful, the grounds were absolutely stunning, and the food was exceptional. I had visited Airlie to attend my good friend's wedding, and it couldn't have been more perfect. The gardens, pavilion, Spanish steps, etc. were gorgeous If you want a romantic getaway near the DC area but don't want to venture too far...Airlie is the perfect place!

    Owner Response
    Dear akpikarsky,
    Thank you for taking the time to share your experience on TripAdvisor. We're thrilled to hear you had a wonderful stay and enjoyed the food and grounds. We hope to host you again in the near future for a leisure stay! Thank you again for reviewing Airlie.

    AirlieMgmt, Director of Sales and Marketing at Airlie, responded to this review

  • Pretty but understaffed

    by kgappraiser on 2017-08-22 10:02 am

    I want to start with the positives. The grounds are beautiful and the staff was very friendly and helpful- I just wish there were more of them. The food was good, but when you order at the pub they have to have it delivered from the kitchen somewhere else on the property. They tell you "about 20 minutes" but my kids waited over half an hour when it was quiet, and we had to wait an hour when it was busy. Pub was sorely understaffed and overwhelmed. Housekeeping- what a joke! We asked for services 4 times and NEVER got it. We did get requested towels, but they never came to take the used ones or to maybe vacuum up one of the MANY bugs in our room. I don't like waking up with more bug bites than I went to bed with. My husband thought he dropped something under the dresser and went to take a look and they obviously never vacuum under there for it was full of cobwebs. Yes they warn about stinkbugs but we had spiders and unidentified creepy, biting bugs galore in our room. Plus at night they keep the lights on outside the rooms, so when you come back you get attacked. Would make more sense to put in motion lights so you don't have a congregation of bugs outside your door waiting to attack and rush into your room. The coffee was to put it bluntly swill. It was disgusting. For a place with good food and nice gardens you'd think they would have a decent brew but no it was horrible. The staff we did interact with was extremely nice and helpful. I just think they need more people working there and to update their rooms and food services. Oh and they have no idea how to start a fire, so if you get a s'mores kit be ready to make your own fire in the fire pits.

    Owner Response
    Dear kgappraiser,
    Thank you for taking the time to review Airlie on TripAdvisor. Your candid feedback truly helps us to address processes and constantly improve our hospitality offering in addition to guest service program. We are currently in the midst of opening a new restaurant, which will be open for lunch and dinner service seven days a week starting this November. Further, we are embarking on a guest room renovation which will commence in 2018. I would like to wholeheartedly apologize for the issues you encountered throughout your stay. Please contact me at your earliest convenience so I may apologize in person and learn more about the specific details of your recent visit. Thank you again for sharing your feedback with us and I look forward to speaking with you soon.

    Best,
    Carol Smith, Director of Sales & Marketing, Airlie csmith@airlie.com
    540-222-8731

    Airlie_Management, Director of Sales & Marketing at Airlie, responded to this review

  • Beautiful place for rest and relaxation

    by sxtt38a on 2017-06-28 09:56 am

    we were here for a family wedding, and what a lovely location to have it. The staff went well out of their way to assist us, whether it be directions, a ride or general help. The food served at the reception was excellent and plentiful. The checkout was easy, except for a charge on my bill I didn't make, but was graciously taken off.

    Owner Response
    Dear sxtt38a,
    Thank you for sharing the details of your stay on TripAdvisor. I am always pleased to hear positive comments regarding our staff. The team at Airlie looks forward to seeing you again for a future leisure visit.

    Best,
    Carol Smith
    Director of Sales & Marketing

    AirlieMgmt, Director of Sales and Marketing at Airlie, responded to this review

  • Astoundingly good food and beautiful relaxing setting

    by cwhiteva on 2017-06-21 09:39 am

    Rooms are in historic-style buildings and have all of the normal amenities (not over the type but definitely "nice"). However, what is really outstanding about the property is the absolutely gorgeous setting (fields, woods, lakes, fields) with a lot of areas to walk/run where you feel as though you are in the middle of nowhere with a lot of peace and quiet. The second thing to note is the chef does magic with the food -- particularly the mostly locally sourced vegetables. Although best known for conferences and weddings, the property is open for general hotel rentals as well.

    Owner Response
    Dear cwhiteva,
    Thank you for taking the time to share your Airlie experience on TripAdvisor. I am thrilled to hear you had an enjoyable stay and took advantage of exploring our grounds. Our team is especially proud to provide a true farm-to-table experience for our guests with vegetables and proteins sourced from Airlie Berkshire Farm. Thank you again, and team Airlie looks forward to your return visit.
    Best,
    Carol Smith
    Director of Sales and Marketing

    AirlieMgmt, Director of Sales and Marketing at Airlie, responded to this review


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