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 in Warrenton
 in Warrenton


TripAdvisor Traveler Rating:
176 Reviews
Latest TripAdvisor Reviews

  • Disappointing experience bc of poor service

    by Mary D on 2018-02-25 05:20 pm

    Stayed here for a weekend away with friends to celebrate one of our friends getting married. The property itself is quite beautiful and the rooms in the cottages are clean, spacious and comfortable. While the front desk staff was fine, the restaurant (Harry's) staff was rude and incompetent. This is the only place to eat on property but I would rather not eat than return for a meal there. We first walked in and they refused to seat us bc one of our friends did not have her ID, even though we were clear that we were not planning to drink. Finally, manger had to tell the gatekeeper bartender that this was clearly fine as there were small children at several tables already. He did come by to check on our table but was visibly intoxicated and made rambling suggestions of no value. It also took us 45 mins of errors and overcharging to get our checks. We finally just paid (even though many errors remained such as charging extra for dressing on a Caesar salad) and got out of there. Hugely disappointing experience for what we had hoped would be a relaxing and fun weekend for a special treat for a bride before her wedding.

    Owner Response
    Dear Mary D.,
    Thank you for your feedback. On behalf of the team at Harry's, I would like to apologize for the missteps you encountered. We are working hard to make Harry's the perfect place for a guests to come and relax, have a great meal, and wonderful experience. Your comments are valuable as we continue to improve our services. We hope you will give us another chance again in the future. Our menu changes regularly and we look forward to the patio opening soon for the season. Please do not hesitate to contact me directly with further comments regarding your experience. Thank you again for sharing your review on TripAdvisor.
    Carol Smith, Director of Sales & Marketing, Airlie

    Airlie_Management, Director of Sales & Marketing at Airlie, responded to this review

  • Harryâs

    by PMM1007 on 2018-02-15 10:59 am

    We've been the Harry's 3 times since they've opened and it seems to get better each visit. Best burgers in the area!! The only thing that was not enjoyable was the temperature inside. We had to wear our winter jackets because it was so chilly, especially near the door. Every time someone opened the door, a blast of air would come in.
    Brought some out of town guests here and they loved the ambiance and burgers! Great local wine selection.

    Owner Response
    Dear PMM1007,
    Thank you very much of your review of Harry's. We're thrilled to hear that you were pleased with the burgers and wine selection! Thank you for letting us know about the temperature discomfort you experienced as well. Next time, please let your server know, and we would be glad to move your party to a more comfortable location, should availability allow. Thank you again and we look forward to seeing you again in the future. Best, Carol Smith, Director of Sales & Marketing.

    Airlie_Management, Director of Sales & Marketing at Airlie, responded to this review

  • Great place

    by Brian M on 2018-01-31 04:22 am

    It was cold so I didn't get to fully enjoy the bucolic campus but the warmth of the staff made up for it. Kim and Marilyn at registration , Adam and Jacqueline in the restaurant, Nadia and Helen in Harry's, Louise in housekeeping, but most especially the so dynamic Lisa Shadyac, who, if she doesn't run the show, she should. I'll be back.

  • Christmas Eve Dinner Let Down

    by mekeeney on 2018-01-09 09:26 am

    I made reservations for dinner for 4 for Christmas Eve in the main house dinning room. We wanted to look out over the gardens and all the beautiful lights and decorations. I made these reservations early Dec. (Dec 2nd or 3rd). When we arrived, we were put in the library to wait for our table. We were there for over 20 minutes. We ordered wine to drink while we waited only it was never served. When we were taken to our table we were put in a small room with no windows. That was very upsetting as I requested a table in the main dinning area. We sat down and waited for our wine. Another 30 minutes arrived and still no wine. We finally went to the buffet and got our food. Supprisingly there was no beef option and the food was luke warm at best. Still no wine and I had to go to the manager to express my displeasure at waiting 40 minutes for a glass of wine. After dinner we got coffee, put they never brought the cream requested. My daughter was married there in October and it was a beautiful wedding and the food was outstanding and was the staff. The event people know how to do their job and coordinate everything beautiful. The dinning staff seemed young and not well trained. Most unforunate because our last expeirence with Airlie was not pleasant.

    Owner Response
    Dear mekeeney,
    Thank you for taking the time to review Airlie on TripAdvisor. It is certainly disheartening to hear about the missteps you encountered during your Christmas Eve visit. Service excellence is of the utmost importance to us, and on behalf of Airlie, I would like to personally apologize. Please contact me at your convenience at 540-341-3234 or so that I may do so and learn more about the specifics of your experience. Thank you again, and I look forward to speaking with you soon.

    Chris Ferrier

    Airlie_Management, Director of Food and Beverage at Airlie, responded to this review

  • The restaurant has a lot of work to do...

    by Teresita_Herndon_VA on 2017-10-06 12:30 am

    I want to give this place 5 stars, I really do. But I simply can't. In fact, I've waited two months to write this review because I was so p***ed off at our terrible experience there that I had to calm down to write a coherent and balanced review. Even so, it's a struggle. To set the stage: this was to be a lovely, romantic "milestone" birthday with my wonderful hubby. It turned into a comedy of errors with the restaurant manager ultimately doing the right thing: he comped us the entire meal and invited us back for another one on the house (yes, it was that bad). I'm not sure we're up for another brush with frustration, but if we do I'll be happy to post another review and hope that it is more flattering. First the positive: lovely grounds, gracious setting, and--eventually--we received the food we had ordered and it was actually hot and delicious. We were in the main building, in the Garden Bistro, so we were not dependent on food being served to our room or to the pub. The negatives: first, very young, very poorly trained staff. They seemed to be nice young ladies, but they need to realize that serving is more than just presenting all the dishes on the table simultaneously with a flair! The bread service was very small - four small pieces of bread for two of us. The server dropped one on the floor and didn't notice--had to request more. While we both had a piece on our bread plate, the servers removed the toppings for the bread, leaving us with dry bread. Second, lack of attention to detail. We ordered a bottle of white wine from a vineyard we love and a vintage we know. We were served a different (more recent) vintage, charged the same price, and the servers just plunked the bottle down on the table. We had to ask them for an ice bucket--seems pretty basic, right? Third, speed and efficiency. It took over two hours to eventually get our entr?es, and when we did they were stone cold. Not even lukewarm. We had to go searching for the servers, as they didn't come back through the Garden Bistro unless they were delivering something. When we told them the entrees were cold, one of them actually said, "Well, we've been getting some complaints that the entrees were too hot." REALLY???? Said no diner ever! Food can always cool down! So were they trying to say they deliberately left our entrees in the kitchen to cool down before delivering? Ridiculous. We finally got to dessert and coffee. Dessert was great, but after they poured our coffee with great ceremony, we tasted it only to discover - yep, cold again. Another trip to the hostess stand where they were all congregated to try to get hot coffee-- and this time we spoke to the manager. Please, please, please, if you are trying to position yourself as a romantic and premium destination--as your prices certainly reflect--have more integrity in your products and your service.

    Owner Response
    Dear Teresita_Herndon_VA,
    Thank you for taking the time to review your Garden Bistro experience on TripAdvisor. Service is the cornerstone of what we do here at Airlie, and your comments will undoubtedly help us move forward. Please contact me at your convenience at 540-341-3234 or so that I may have the opportunity to personally apologize. Thank you again for sharing this candid feedback with us.

    Thank you,
    Chris Ferrier

    AirlieMgmt, Director of Food and Beverage at Airlie, responded to this review

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