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Battle House Renaissance Mobile Hotel & Spa


    Battle House Renaissance Mobile Hotel & Spa
 in Mobile
    Battle House Renaissance Mobile Hotel & Spa
 in Mobile

Reviews

TripAdvisor Traveler Rating:
829 Reviews
Latest TripAdvisor Reviews

  • No matter where you stay in Mobile come to the Battle House for a treat

    by Sharon D on 2017-10-11 11:17 am

    The Battle House is one of the most beautiful buildings in Mobile. When you arrive you will say What was she talking about? Just walk up the few steps and back in time. Once you finish your tour go over to the Spa located on the 5th floor of the RSA parking deck. Make an appointment for one of their many amazing services. It's a slice of paradise.
    Hope you enjoy your time Mobile and y'all come back real soon.

    Owner Response
    Dear Sharon D,

    Thank you so much for your kind words. It's wonderful to hear that you love our hotel and Spa as much as we do! We hope to see you here again very soon and wish you all the best.

    Sarah S, Front Office Manager at The Battle House Renaissance Mobile Hotel & Spa, responded to this review

  • Fabulous!!

    by Heidi B on 2017-10-11 07:03 am

    The Battle House Renaissance lives up to the great service standards you see at most Renaissance. Everything about our stay was great. Hurricane Nate came through during our stay and the staff handled it beautifully. Sarah, Sally, Kasey, and Vlada were exceptional hosts!! Thanks for great service!!

  • Weekend Getaway

    by taajr on 2017-10-03 11:30 am

    Stayed for a weekend. Arrived very late Friday night and was upgraded to Suite as requested room class was unavailable. Slept in and left room around 11:30 that morning. Dropped by front desk to ensure room would be made up by housekeeping. Was told no problem and note was recorded by front desk. Arrived back to hotel late early evening and no housekeeping. Very disappointing for a hotel of that level.

    Later that evening went to downstairs bar Royal Street Tavern. $50 worth of drinks including tip purchased at bar at 9:55 p.m. and piano player stopped 5 minutes later. A warning by the bartender would have been nice since the place cleared out at exactly 10.

    All in all OK but a little disappointing for the quality and price of the hotel.

    Owner Response
    Dear taajr,

    Thank you so much for your feedback on you recent stay. As we pride ourselves in ensure each out our guests have a wonderful experience, I apologize that we fell short during your stay. I have shared your feedback with our hotel team to ensure this is corrected moving forward. We would love for you to come back and stay with us again whenever you are in Mobile and wish you all the best.

    SarahSavell, Front Office Manager at The Battle House Renaissance Mobile Hotel & Spa, responded to this review

  • Beautiful - Love it

    by penpen08 on 2017-10-03 05:30 am

    The hotel is gorgeous, the rooms are great. The hotel is in a great location convenient to lots of restaurants. Ask about the whispering arches, very cool. Rooms were very nice with lots of room. A couple of complaints, we originally booked 1 night but then decided to change our reservation to 2 nights and go a day earlier. When we arrived there was an issue with our reservation, they were still showing the original reservation and the front desk attendant informed us that we didn't have a reservation for that night that our reservation was for the following night only. I was able to pull up my confirmation on my phone and to show the attendant. Luckily she was able to find a room for us but unfortunately because of the booking error we had to take a double room instead of the king room we had requested. My other complaint is the parking. The hotel all but requires you to valet park with them and they charge you $19 a day for parking, something to keep in mind if your staying for multiple days.

  • TERRIBLE for wedding blocks.

    by sbwluci on 2017-10-02 09:09 am

    Terrible for wedding blocks. They managed to mess up all our rooms, and the rooms were late. They made the groom late to rehearsal.

    The rooms were already paid for, but they made our guests put down a card and pay for their room anyways. As the bride, I'm glad we had a credit card on us after the reception, because they made us pay for our room again.

    We paid them to deliver gift bags to the room, and they did not.

    Bad management and front desk. Manager never called me back. Bell hops/valet were nice.

    I would NEVER recommend for weddings. This hotel managed to mess up just about everything possible.

    Owner Response
    Dear sbwluci,

    I cannot apologize enough for the impression left on you by your recent stay. I would love to speak with you further about the challenges you have referenced. Please reach out to me at the hotel directly. We would certainly love the opportunity to have you as our guest again in the future. Again, please accept our sincerest apologies and best wishes for you and the bride and groom.

    SarahSavell, Front Office Manager at The Battle House Renaissance Mobile Hotel & Spa, responded to this review


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