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Boston Park Plaza


    Boston Park Plaza
 in Boston
    Boston Park Plaza
 in Boston

Reviews

TripAdvisor Traveler Rating:
2479 Reviews
Latest TripAdvisor Reviews

  • Superior customer service, beautiful premises!

    by C2099XWlindah on 2018-01-17 05:07 pm

    From the moment of my check-in I was treated with friendly faces and extremely helpful staff. I interacted with the front desk staff, doormen, restaurant staff, and many other people who worked there. I was really happy with the level of service; not in your face, but readily available when needed. The room was perfect for me: clean, spacious, quiet, and extremely comfortable. The shower was fantastic. Plus the location is perfect. I will be back and I recommend to any traveller to book at the Park Plaza. I'm looking forward to my next visit.

  • Great Place!

    by Jennifer B on 2018-01-17 12:38 am

    We read the reviews and decided to get the kind size room and we were very happy with it! The size was big and the amenities were great! The bathroom was a little small but the shower was a good size. We were very happy staying there and the employees that we encountered were extremely nice and helpful, especially the door man!

  • Beautiful hotel

    by Dayanna J on 2018-01-14 07:05 pm

    Very good. Confortable room, bathroom. Clean and good service. I think the breakfast is little expensive and don't has light options. The gym is modern and the machines are espectacular. The staff was friendly .

    Owner Response
    Thank you for sharing, Dayanna!

    We're delighted to hear that you had a wonderful experience with us! We're so glad you enjoyed our beautiful rooms and service. We strive to provide our guests with the best possible experience, so this is great to hear. With that being said, we'll address your feedback with our team for improvement.

    We'd love to share an even more fantastic visit with you in the future. Have a beautiful day!

    JonC-GeneralMgr, General Manager at Boston Park Plaza, responded to this review

  • Tiny rooms, comfortable beds

    by Erika D on 2018-01-13 01:24 pm

    The rooms are EXTREMELY small. It is difficult to walk between the bed and the television to the other side of the room. There is also not a lot of space for your things. The beds are extremely comfortable and the gym is great. The lobby floor layout is a little confusing and awkward.

    Owner Response
    Thank you for the 4/5 rating, Erika!

    We're happy you had a pleasant stay with us and appreciated our comfortable beds. It's unfortunate you had such challenges with our room size. We're disappointed we couldn't accommodate your needs and fix the problem. We hold ourselves to a higher standard. We'll address your concern with our team moving forward.

    We strive for excellence so we look forward to sharing an even better experience with you soon! Have a lovely day.

    JonC-GeneralMgr, General Manager at Boston Park Plaza, responded to this review

  • Wonderful Visit

    by BAC5718 on 2018-01-12 08:07 pm

    The Boston Park Plaza is a beautiful old hotel in a fabulous location. The staff could not be more attentive and professional. We did have a problem with someone in the next room who was smoking causing our room to smell. Staff responded quickly, offering a change of room, offering housekeeping services, speaking with the offender. The location is awesome. It is centrally located, very walkable (or "Uberable") to downtown, the North End, etc. I found the cost to be very affordable especially given the rates of nearby hotels. I would definitely return for another stay.

    Owner Response
    Dear Guest,

    Thank you for the excellent rating and review! We're so glad that you've enjoyed your stay with us so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team.

    Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!

    JonC-GeneralMgr, General Manager at Boston Park Plaza, responded to this review


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