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Boston Park Plaza

    Boston Park Plaza
 in Boston
    Boston Park Plaza
 in Boston


TripAdvisor Traveler Rating:
2628 Reviews
Latest TripAdvisor Reviews

  • Clean & Comfy Bed

    by travelmomteacherwife on 2018-03-16 10:06 am

    This hotel is affordable and is in a great location. Rooms were clean and bed was comfortable. Very little counter space in bathroom. Blow dryer is provided. Pillows were comfy also which I can't say for many hotel rooms.

  • Charming Updated Hotel

    by uneeck65 on 2018-03-15 04:52 pm

    We stayed in the Plaza because it was where we were attending a conference. Staff was very accommodating and friendly. When I inquired about a room because of the forecast for snow and the potential to not be able to leave, the attendant allowed me to book a room for the same cost (conference rate plus an upgrade fee) and also to cancel the room by noon the same day with no penalty. My room was well kept, clean and beautifully decorated. The housekeeping staff went out of their way to make sure I had everything I needed. Overall, a very nice accommodating stay. I actually cancelled the extra night with no penalty just as promised as my flight was not cancelled. Also, here is a shout out to Mamadou, the doorman. He went above and beyond to be as helpful as possible. From getting transportation, taking pictures of our group and suggesting places to tour, this gentleman made a terrific stay even better!!! Keep smiling Mamadou!!!

  • Great experience

    by Taylor F on 2018-03-14 03:00 pm

    We were in Boston for the international seafood expo and ended up having our flights cancelled due to storm Skylar. Mamadou was excellent! Always greeted us with a smile and recommended great places to go and pointed us in the right direction each time we left the hotel. He was so kind and caring! He truly made our visit exceptional.

  • Short stay hotel

    by arielpayat on 2018-03-13 06:49 pm

    Great location accessible by taxi. Few restaurants near the area.
    Room is clean. Buffet at off common resto is a little bit pricey. Nothing special. Will vome back again for business stay atvthis hotel

    Owner Response
    Thanks for sharing, Ariel!

    We're happy you enjoyed your experience with us! The happiness and satisfaction of our guests is important to us and we endeavor to offer quality comfort and service for our guests. It's fantastic you appreciated our location and clean accommodations so much. That's what we like to see!

    We look forward to sharing an even better experience with you soon! Have a lovely day!

    JonC-GeneralMgr, General Manager at Boston Park Plaza, responded to this review

  • Tried to gouge us on additional night needed due to snow storm

    by C2748PM on 2018-03-13 03:17 pm

    The building and room was fine, although the room was small. We had a decent rate of $219 for a small basic room. A snow storm came and they tried to charge us $700 to extend our stay for one additional night. Absolutely unacceptable and what a way to treat customers who are basically stranded due to a snow storm. Talk about trying to take advantage of someone in an unfortunate situation. The management people who made this decision should not be in the service industry. They have lost several customers who stay there for the Boston Seafood show. Never...ever again

    Owner Response
    Dear Guest, we appreciate the feedback.

    We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We regret that we didn't meet your expectations. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving forward.

    We hope you give us another opportunity to demonstrate the high-caliber service we're capable of sharing with our guests.

    JonC-GeneralMgr, General Manager at Boston Park Plaza, responded to this review

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