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Caribe Hilton


    Caribe Hilton
 in San Juan
    Caribe Hilton
 in San Juan

Reviews

TripAdvisor Traveler Rating:
7209 Reviews
Latest TripAdvisor Reviews

  • Would stay again if coming back to puerto rico

    by Ivan D on 2017-11-28 05:33 pm

    I went to a meeting to San juan Puerto Rico. Since it was my first visit ever, I didn't know which hotel to choose. Luckily for me the caribe Hilton turned out to be an excellent choice.
    It has a convenient location
    It is easily found by taxi drivers
    The rooms are of an adequate size and are well kept
    There is a small food court just accross the street if you don't really have a budget to eat at the hotel
    On the first floor they also have convenience stores so you can buy souvenirs and also personal stuff that u might have forgotten when packing at home
    I would definitely stay here again if I come back to puerto rico

    Owner Response
    Dear Ivan D,
    Thank you for taking the time to share your experience about your stay at our hotel.
    We are delighted to see your stay was a pleasant one. We strive to deliver great service and it is refreshing to know when that is achieved.
    We look forward to welcome you in the near future.

    joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

  • Considering the hurricane, this place is still doing OK for a Hilton

    by 788BILLG on 2017-11-25 12:46 am

    I am currently staying at the Hilton as part of the FEMA volunteers in the lagoon tower, and our building has power, AC and everything is working just fine. The tennis courts are still being repaired, but the pool and whirlpool are just fine. The work out center, saunas are awesome! The Ocean Side Tower is open, but the clubs and restaurants are still under repairs, but the moon bar has reopened thurs thru Sat; and the noodle bar just re-opened. Denny's is going strong 24 hours a day! I am comfortable, the room is awesome and clean, and everything works.

    Owner Response
    Thank you for taking a moment to share your experience.
    We are pleased to hear you found our guestroom clean and awesome.
    We thank you again for staying with us.

    joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

  • Stayed here in August for 5 nights - we were on our Honey Moon and the Resort was AMAZZING!!!

    by valeriececchini1971 on 2017-11-15 07:53 am

    AMAZZING!!!!!! Our Honey Moon was AMAZZING LOVED this Resort and would love to go back for our 1yr Anniversarry next August but i dont know if they will be open Broke my heart to see the devastation that this Island and the People of the Island went through - valerie munoz

    Owner Response
    Dear Valerie,
    Thank you for taking a moment to share your honeymoon experience.
    We are pleased to hear you found the hotel service and amenities AMAZING!!!
    We look forward to welcoming you back to our hotel in your 1st wedding Anniversary.

    joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

  • Please be patient...

    by miguel p on 2017-10-31 05:28 am

    This is not business as usual, employees also experience the devastation of Maria in their own homes. We've stayed at the Hilton many , many times, great customer service is their signature, never an issue, always pleasant...please be patient and understand the stress this facility and their employees are going thru...soon , things will be back to normal...we hope their employees and their families are doing well ..We will be back....give them another chance....Miguel/Lisa PA

    Owner Response
    Dear Miguel & Lisa,
    Thank you for taking a moment to share your experience.
    We are pleased to hear you found our customer service to your liking.
    We look forward to welcoming you back to our hotel in the not too distant future.

    joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

  • nice stay, friendly and helpful staff

    by falconflyr on 2017-10-11 05:46 am

    well appointed, full service property. we primarily visited historical and culteral venues while in san juan. the hotel staff were very hospitable, especially Silvestre Ramos. he is provides security at the large waterfront pool. no matter what time of day we visited the pool, Silvestre greeted us with a big smile. he went out of his way to make us feel welcome. well done!

    Owner Response
    Thank you for sharing your experience.
    It is lovely to hear that the outstanding service from our team members and the our historical and cultural venues have been highlights of your visits. We will pass along your kind words to Silvestre Ramos, as providing unforgettable experiences to our guests gives us much joy.
    We hope you'll come back and see us again soon!

    joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review


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