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Caribe Hilton


    Caribe Hilton
 in San Juan
    Caribe Hilton
 in San Juan

Reviews

TripAdvisor Traveler Rating:
7204 Reviews
Latest TripAdvisor Reviews

  • nice stay, friendly and helpful staff

    by falconflyr on 2017-10-11 05:46 am

    well appointed, full service property. we primarily visited historical and culteral venues while in san juan. the hotel staff were very hospitable, especially Silvestre Ramos. he is provides security at the large waterfront pool. no matter what time of day we visited the pool, Silvestre greeted us with a big smile. he went out of his way to make us feel welcome. well done!

    Owner Response
    Thank you for sharing your experience.
    It is lovely to hear that the outstanding service from our team members and the our historical and cultural venues have been highlights of your visits. We will pass along your kind words to Silvestre Ramos, as providing unforgettable experiences to our guests gives us much joy.
    We hope you'll come back and see us again soon!

    joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

  • Great place to be assaulted and bullied by the staff

    by juliusjv on 2017-10-09 06:19 am

    We were not paid guests but refugees.

    When my wife first asked about options and our willingness to pay for another room she was scolded by numerous employees and we were told we were lucky and should be grateful to be alive and have a place to sleep.
    Then came three days of sleeping outside under a breezeway or in a ballroom that had multiple leaks and wet carpets. Two of the days the electricity and water were out so we were exposed to raw sewage and a vile stench.
    There were no clear rules laid out for us but they were made up as we went along.
    On the second night while securing a dry seemingly safe spot we were approach by Caribe employees who told us we were in the wrong area and we belonged with our "own people" when my wife tried questioning them she was pounded in the chest and grabbed by her arm and hand as they tried to wrestle the loveseat that we had dragged over to the area to sleep. They refused to call the cops and we could not as we had no phone communication due to the hurricane and we could not leave due to the island wide curfew.

    They created an environment of fear and intimidation with their private security and we had no alternatives as we could not find another hotel to stay at. We were at their mercy.
    After the third night, we were told that we could get rooms at an Embassy suites closer to the airport at our expense. This is all my wife asked for on the very first night and was scolded then assaulted the next night. Unreal.

    Don't get me wrong there were a few helpful employees but that didn't matter in the end.
    Stay at your own risk

    Owner Response
    Thank you for your review.
    We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and team members, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we work hard to ensure our guests are safe and comfortable and assure you there are security measures in place to do just that.
    We hope to have another opportunity to serve you if your travels bring you back to our area.

    joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

  • Large, clean room! Beautiful resort!

    by FletcherHawaii on 2017-10-06 09:11 am

    Our King bedroom was very large and clean with a sofa. The front entrance is gorgeous with large sliding glass doors. The pools are open late and you can also enjoy direct beachfront access. We recommend renting a car and going hiking at the rainforest. Also, loved all the food stand options!

    Owner Response
    Thank you for sharing your experience.
    We are pleased to hear that you enjoy our large and clean room, our gorgeous front entrance and pool areas. It sounds as though you also had the chance to explore the local cuisine and areas, we are delighted you enjoyed it.
    We cannot wait for our next opportunity to serve you.

    joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

  • Hurricane Maria

    by 409jacos on 2017-10-02 03:47 am

    The staff was unbelievable in assisting us during our stay in the shelter on the second floor and after hurricane Maria, without checking the status of there own families the staff really made our stay as pleasant as possible and took really good care of us, what a team, I never saw this before and a travel a lot.

    Owner Response
    We appreciate you taking the time to share your experience while in our property.
    We are delighted to see your stay was a pleasant one. We strive to deliver great service and it is refreshing to know when that is achieved.
    We look forward to welcome you in the near future.

    joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

  • Great stay

    by Axzel on 2017-09-28 02:09 am

    We stayed for a few nights at this hotel, a room in the main building on the 10th floor. We had a renovated room which was large, clean and had a nice sea-view. They can provide a little more maintenance, plugs were hanging out of the wall and the sliding door got stuck. Apart from that, we had a good stay! Nice beach, pool and good location.
    Reason i'm not giving 5 stars is their RIDICULOUS prices for breakfast (30$ p.p.!) and drinks (12$ cocktails - 8$ beers!!), i know a lot of people took breakfast outside of the hotel.

    Owner Response
    Dear Axzel,
    We sincerely appreciate your feedback and we're very sorry you were unpleasant with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.
    We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.

    joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review


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