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Casa Monica Resort & Spa


    Casa Monica Resort & Spa
 in St. Augustine

Reviews

TripAdvisor Traveler Rating:
1804 Reviews
Latest TripAdvisor Reviews

  • Wedding Stay

    by John W on 2017-10-17 10:17 am

    I have stayed at multiple Autograph collection properties and I would say this one is quite average. I tried to call ahead and ask about upgrades but at the time they said they didn't have any even for Ambassador status members. The rooms were slightly outdated and the parking was quite expensive. The location is very nice and central and had a good experience with the staff. Breakfast is not free even for Platinum members also (It was my buddies wedding day and they still wouldn't offer a free breakfast for him). My next trip will try to look for other Marriott properties with a better value.

  • St Augustine Weekend

    by Bob F on 2017-10-17 09:09 am

    My wife and I stayed at Casa Monica last Saturday night. The front desk staff was friendly and let us check in a little early on Saturday afternoon. Our second floor room was clean and had a nice view of the park, to the north. Our stay would have been great if not for nearby guests returning to their rooms regularly, between midnight and 4 am, talking loudly and letting their doors slam shut. They all seemed to know each other, so I am guessing that they may have been there for a wedding? The room doors do not do a very good job of blocking noise. We could understand everything that was being said. We only managed to get about 4 hrs of sleep, but had a great weekend, otherwise. Inconsiderate people seem to be everywhere these days, so it was not the hotel's fault. Just be aware that for some reason, sound really travels in these rooms on the second floor.

  • Nice, stately hotel

    by Chip A on 2017-10-11 10:19 am

    Wonderful rooms, very spacious. Note: be certain to request a room near the elevator as some of the rooms require quite a walk from the elevator.

    Staff is very helpful and courteous. Good location to spend time in St Aug's.

  • Lovely, historic town, lovely historic hotel!

    by ThomasDesmond on 2017-10-11 08:26 am

    Stayed one night at Casa Monica so that we could have a couple of days visiting St Augustine on the north east Florida coast. St Augustine is the oldest 'European' settlement in the USA, established in 1565. It was a welcome change to the blandness of Orlando, lots of old houses, old streets and history spanning over 500 years. I was interested to discover that Francis Drake burnt the place down in 1586 and we did it again in 1702 so the oldest remaining buildings date from then.
    A visit to Castillo de San Marcos is a must and we had an excellent lunch at Harry's Bar which was very reasonably priced.
    Casa Monica hotel dates from the 1880's and retains the elegant decor of past times. Staff very attentive, no problems whatsoever.

  • Frenetic

    by apojudy on 2017-10-08 06:41 pm

    Sometimes I am glad I am a Marriott Rewards Gold member. One of those times was supposed to be a romantic getaway we drove 9.5 hours for. One that was affordable by using a not-insubstatial number of points. Had we paid full price, my review might well have been different.

    First, the good. The hotel is gorgeous. Stunningly so. The rooms are amazing and tastefully appointed. The concierge was spectacular at arranging (and rearranging when our drive didn't go as planned) dinner plans for us. The bell hops and valets were absolutely the best. Oh, and the location is amazing.

    Perhaps because we booked so late (I certainly wouldn't want to think it was because we used points) we ended up in a room with a half window overlooking grass at eye level... grass that led to the pavilion and pool. Thankfully, it was raining hard enough no parties were held on the pool deck. The lobby was louder than Central Station, and I always felt like any question I asked the staff at the front desk was an imposition (with the exception of one person).

    The resort fee got us two sangrias we had to sit at the bar area (open to the frenetic lobby) to drink, wireless internet, and access to a pool club located on the beach we absolutely couldn't use with the amount of rain falling. So, for us, we got two sangrias for $22 a night. We came to celebrate our anniversary and certainly understand there are weddings and such going on, but there was nary a quiet corner to be found.

    Perhaps the bright spot to the frenetic lobby was one staff member who always had a smile. She made our one full day in St. Augustine so much better just by offering a kind word and a much-needed umbrella so we could walk in the rain.

    My guess is the level of service is much better when there aren't several weddings going on. Then again, if I'm going to spend 80k points (or $650) plus $100 in resort and valet fees for two nights, I kind of expect a wee bit more.

    Owner Response
    Good Morning,

    Thank you for sharing your experience from your recent visit to the Historic Casa Monica Resort & Spa. Also, thank you for the kind words regarding our staff and service. We do apologize for the noise you experienced in the lobby, as we know it can be very crowded with events on the weekends. We certainly value your loyalty and feedback, as without it, we are unable to make the changes necessary to improve on your experience. Please feel free to contact myself directly to discuss your opportunity, and to assure you have a great return visit or if you have any further questions I can assist with.

    KesslerCorporate, Front Office Manager at Casa Monica Resort & Spa, Autograph Collection, responded to this review


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