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Casa Monica Resort & Spa


    Casa Monica Resort & Spa
 in St. Augustine

Reviews

TripAdvisor Traveler Rating:
1956 Reviews
Latest TripAdvisor Reviews

  • Perfect Experience

    by 2tired2choose on 2018-06-21 03:59 pm

    I love this location, it's walking distance to all of the good stuff. The staff was so helpful, they were happy to assist with all of our needs. The pool area is one of my all time favorites! The beach club is such a great amenity with an 18 and over pool, beautiful beach access with easy to rent chairs and umbrellas. This is our favorite destination.

  • Another relaxing stay

    by Kirkles1 on 2018-06-20 12:03 am

    Spent two days here. Hotel staff is extremely courteous and helpful! Restaurant has amazing food! Bed and pillows were extremely comfortable and room was very quiet! Casa Monica is a beautiful hotel and is situated so you have access to everything, all within walking distance.

  • Lovely hotel

    by Davidamy617 on 2018-06-19 06:02 am

    We were in town for a wedding. This place is pricey, but lovely. The room was a bit different, but with a historic building you expect that. It's definitely not a cookie cutter hotel. Staff was very nice. Location was great. Park the car and walk everywhere.

  • Could have been better but lots of perks

    by Tampatripper6 on 2018-06-18 03:57 pm

    I'd say the worst part about our trip was at the very beginning which kinda threw the mood off. It was just so rude. I called earlier in the day to ask about check in and they said "technically 4 but we could probably come at 3." After driving all day and arriving right after 4, they said the room wasn't ready. We (my husband and I and our two kids) sit in lobby, but after a half hour, they tell us it might be a while. Just before 6:00, we get a call that the room is ready. It was pretty weird that they thought that was ok. Even our 9 year old, who was tired of waiting asked us if that meant we can check out two hours later;) The room was nice but definitely smelled like smoke. The free sangrias were gross and tasted like sour juice with a little bit of wine.

    The location and the passes to the serenata beach club made this hotel worth it for us. It was great to be right there and the hotel grounds were nice. The serenata was fabulous and made up for the unaccommodating hotel staff and smoky room.

    Owner Response
    Dear Tamatrippper 6,
    Thank you for taking the time to give us your honest feedback. We really value our guest experience because it allows us to see where we need to improve, and it also shows us what we are doing well. We do sincerely apologize for not having the room ready until 6pm. We do realize how inconvenient this may have been for you and your family. We have been working diligently to correct any challenges we may have with rooms being ready at time of check in. Please know that that is not our standard of service. We strive for excellence with each and every guest we meet. However, I am really interested to hear more about your experience in regards to our staff. I do sincerely apologize for any discomfort or inconvenience you may have experienced during your stay with us. Once again thank you so much for taking the opportunity to give us your valuable feedback. I will look forward to hearing from you soon. Please feel free to reach out to me at 904-827-1888.

    Barbara C, Front Desk Supervisor at Casa Monica Resort & Spa, Autograph Collection, responded to this review

  • CASA MONICA - A GRAND DAME IN ST. AUGUSTINE

    by DeeDee3579 on 2018-06-18 02:40 pm

    My recent stay at Casa Monica was very pleasurable, despite an oddly furnished room. In order to preserve the wonderful history of the building, many of the furnishings are heavily carved and oversized. That would be great if the room was large enough to accommodate them! The staff, bar and restaurant more than made up for the room- great food, cocktails, and live music!


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