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Condado Vanderbilt Hotel


    Condado Vanderbilt Hotel
 in San Juan
    Condado Vanderbilt Hotel
 in San Juan

Reviews

TripAdvisor Traveler Rating:
1972 Reviews
Latest TripAdvisor Reviews

  • A romantic getaway

    by juliannasedlacko on 2017-10-21 11:26 am

    From start to finish my boyfriend and I had the most amazing experience at the Condado Vanderbilt. The pools, the food, the bars, and the atmosphere was amazing. We stayed for a week in a luxury suite which was to die for. Clean rooms, friendly staff, and the most amazing weather. I highly recommend it to anyone considering staying in the San Juan area!

  • Great Vacation

    by AOM37 on 2017-10-09 08:01 pm

    Everything was amazing , the food , the staff are very friendly ,the service, the room was great ! The kids had a great time! Looking forward to staying again in the future. Great gym overlooking the pool .

  • More than 5 stars

    by Pbu007 on 2017-10-05 08:45 am

    In preparation of Maria, the staff had food, water entertainment and shelter for all of there guests. During the storm, the staff made sure all guests were comfortable and safe. All the while, the staffs homes were destroyed and families impacted. Ben, words cannot express how much you did for all of us that day.
    Paul
    MA-2

  • 5 star hotel with 6 star service

    by Margo H on 2017-09-30 09:12 am

    You expect the best when you come to the Condado Vanderbilt in Puerto Rico and you will get it, the best rooms, views, swimming pools and definitely the BEST beds. But what was unexpected was how the hotel responded in a true emergency, Hurricane Maria the worst hurricane to hit Puerto Rico in 80 years. The manager, Ben Tutt, was calm and totally organized. He created a shelter in the parking garage that was safe AND comfortable(not easy to do) and we could all have the feeling we were spending the day on our lounge chairs by the pool, minus the sun and the pool. After the hurricane, nothing outside the hotel was open to serve food and the hotel offered really creative buffets. All the employees were helpful and super nice even though many of them had lost everything of their own in the storm or hadn't heard from their families. They are now busy rebuilding and I am sure they will have the physical plant up and running at normal levels soon. You will never find nicer staff. Ask for Raphael at the front dest, Juan Carlos at the pool and Christian(all around helper)

  • An amazing job during a Cat.4 hurricane

    by sailmedic on 2017-09-28 08:39 pm

    If you have to take cover during a hurricane do it at a 5 star hotel. I wish we could give them 6 stars. We were kept safe, fed and entertained. The Manager is incredible. The hotel suffered some damage but is being repaired quickly. The staff is amazing and resilient. They are trying hard to get back to normal during very difficult times.

    Owner Response
    Sailmedic,

    Thank you for taking the time to write this great review. I also wanted to express, on behalf of the people at the Vanderbilt, how much we appreciate the efforts that you and the team did . Helping to get medical service back up and running for the people of Puerto Rico was a selfless act that will be remembered. You made a difference and we thank you!

    Ben Tutt
    General Manager

    btutt, General Manager at Condado Vanderbilt Hotel, responded to this review


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