Check Availability
Modify/Cancel Reservations
More Search OptionsReturn to Check Availability Console

Cranwell Spa and Golf Resort


    Cranwell Spa and Golf Resort
 in Lenox

Reviews

TripAdvisor Traveler Rating:
804 Reviews
Latest TripAdvisor Reviews

  • Miserable pretentious resort hotel - Avoid at all cost, stay away

    by adikahan on 2017-10-16 05:44 am

    The A/C system in the room (#1 in this ordeal) we were given could not warm up the room. We had to pack & move to another room #2, for one night.
    Then we had to pack & move to room # 3 for the second night.
    All rooms are OLD OLD OLD (not in the good sense of it). With old bathroom (some unknown toiletries) with old plumbings.
    The fridge in room # 1 was painted brown (as they used to do).
    All rooms are very large.
    Brunch offered very limited choice. The cook preparing eggs wore dirty filthy uniform.
    Hot water was served in dirty mugs.
    Going out of the Manson towards the golf lawn, there is a whole area that has not been taken care of (paint coming off etc.).
    Extremely bad experience, especially in view of the very high price and the pretentious of the resort.

  • Wonderful experience

    by Ella923 on 2017-10-02 01:50 pm

    Putting aside one moldy strawberry and a whole bunch of past-their-prime cantaloupe pieces (literally. It is not just a figure of speech) at one breakfast, the rest of the visit was just about perfect. The grounds are meticulously kept up, which adds to the beauty of the spot. I had a massage and a facial at the spa; both were excellent. I was in the hands of true professionals. The gym facilities are excellent; the pool is large for this type of facility and it even has a lap lane. I would recommend getting a first floor room in the cottages--we stayed in McKinley Cottage--because the "room" is really a one bedroom apartment with a generously sized patio. We did not eat in the on-propery restaurants, except for breakfast, which--be aware--is very expensive at The Mansion

    Owner Response
    Dear Ella923,
    Thank you for the 5 star review of your recent stay at Cranwell Spa & Golf Resort! First, we apologize that your breakfast experience did not meet only your expectations, but ours as well. This is being addressed as I write.

    I am happy to hear the rest of your visit was "near perfect" as you enjoyed our award-winning Spa with a massage and a facial, as well as the surrounding views and grounds. As you can imagine, every season offers breathtaking views, but Fall is certainly one of our favorites!

    We look forward to welcoming you back to Cranwell soon!

    Sincerely,
    Deanna




    Deanna M, Director of Sales at Cranwell Spa & Golf Resort, responded to this review

  • Very pretty, but beware of yogurt

    by dberkowitz on 2017-09-18 10:29 am

    This is a beautiful resort - really picture-perfect. I was there for a wedding, and the team there involved in crafting that deserves high marks.

    Otherwise, it was underwhelming. The room we stayed in was spacious, but it had very thin walls, and it wasn't anything special - hardly worth a hefty nightly price tag. The food at breakfast was okay.

    The most telling part of the stay was that at breakfast, there was a bowl full of individual containers of yogurt. I glanced at the expiration dates, and all were expired. Some expired six days earlier. Maybe it would have been technically safe to eat, but I don't tend to take my chances with dairy products that are a week past their expiration date, and if the hotel is going to overlook details like that, it makes me wonder what else they will miss.

    They did at least clear it out and replace it with non-expired yogurt once I pointed it out to someone. But really, what else were they serving us, and how often do they do that?

    Owner Response
    Dear Dberkowitz,
    "Beautiful resort - picture-perfect", thank you for such nice comments about your recent stay at Cranwell while attending a wedding. I will be sure to share your "high marks" to the wedding staff.

    Your experience at the breakfast buffet is unfortunate and not up to our high standards and we sincerely apologize. Steps have been immediately put in place to ensure this doesn't happen again.

    We hope to see you again in the near future!

    Sincerely,
    Deanna

    Deanna M, Director of Sales at Cranwell Spa & Golf Resort, responded to this review

  • Five stars for the pool

    by Amy W on 2017-09-17 02:38 pm

    We are lap swimmers. That means we are always looking for a vacation spot with a good indoor pool. The pool at the Cranwell was exceptional. The space was light and bright with a view of the mountains. The air temperature was warm and the water exactly, perfectly heated. The pool is clean and new. At 20 yards it is adequate for lap swimming and lap lines are marked. As part of the spa facility, it has well equipped dressing areas, ample towels and even terry robes.

    Our room was spacious and clean. The beds were nicely made and comfortable. The bathroom was very nicely done. The only downside was an unusably weak wifi signal which the phone tech support to which I was referred was unable to remedy.

    Overall, I would recommend the hotel to swimmers or anyone interested in a spa.

    Owner Response
    Dear Amy,

    Thank for your wonderful and detailed review of the indoor lap pool, the spa and the guest rooms at Cranwell Spa & Golf Resort! We are thrilled that you throughly enjoyed the resort amenities!

    We look forward to welcoming you back again soon - the pool will be ready!

    Sincerely,

    Deanna

    Deanna M, Director of Sales at Cranwell Spa & Golf Resort, responded to this review

  • Vacation

    by Carol D on 2017-09-15 06:59 pm

    Very nice place! We had a very large room in the mansion!
    Food was very good! Gym had everything you need! Close to Tanglewood!

    Staff were very nice too! Mansion doesn't have an elevator.
    Views were beautiful.
    Driving range was good because you can hit. Off grass.

    Owner Response
    Dear Carol D,
    Thank you for taking the time to write about your recent experience at Cranwell Spa & Golf Resort. So glad you enjoyed our dining options as well as your large room in the Mansion. Please note we are adding an elevator to the Mansion!

    In addition to the beautiful views the resort offers, we are just minutes from Tanglewood and many of the sites & scenes of the Berkshires! The perfect "hub" to everything in the Berkshires!

    We look forward to welcoming you back again soon!

    Sincerely,
    Deanna


    Deanna M, Director of Sales at Cranwell Spa & Golf Resort, responded to this review


Book by Phone: +1 800 678 8946 Best Rate Guarantee


It appears you are using an older web browser! While using our site, you may encounter some trouble along the way. For PC users, we recommend upgrading to the latest version of Google Chrome, Internet Explorer, or Firefox. For Mac users, we recommend the latest version of Safari, Firefox, or Google Chrome.