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dusitD2 hotel constance pasadena


    dusitD2 hotel constance pasadena
 in Pasadena
    dusitD2 hotel constance pasadena
 in Pasadena

Reviews

TripAdvisor Traveler Rating:
419 Reviews
Latest TripAdvisor Reviews

  • Don't Misunderstand Rating

    by SouthernTrifecta on 2018-06-18 11:16 am

    This is not a five star hotel. Its a three and a half that performed like a five star. The place is recently renovated and well located near the best places in Pasadena. They operate a van to take those staying in the hotel to the conference center and other attractions around town. Now for the rating - bed was perfect - firm but not hard. They had plenty of pillows with varying degrees of firmness (nice touch). The front desk, valet and parking folks were great and very helpful. There was more than adequate water pressure and plenty of hot water at al times. The room was very clean and had lots of technology to help maintain lighting and AC/Heat. The place is adorned with modern features and a few older ones that have been well preserved. Towels were huge and very dense - perfect! The breakfast food in the restaurant was first rate and reasonably priced. Someone who knows how to cook is in charge. I had the omelet both days and my wife had the breakfast burrito and a croissant sandwich. We have eaten many breakfasts at lots of hotels. This was top five. Portions were large, meals were served hot and service was tip top. We are told the hotel sits on the Rose Bowl Parade route if you are in town during that time of year. Live music was featured in the bar at night (pianist).The only bump in the road was the service in the bar - I ordered a pricey glass of wine and received a "short pour". I didn't raise a ruckus but observed the same problem with others being served wine. Plus, the wine list wasn't great. Given Pasadena's location near some great wineries on the central coast I would have expected better, but this was really a small issue. We will stay here again and applaud everyone in the hotel who worked to make our visit great.

  • Wonderful hotel with interesting features and friendly staff

    by Amanda H on 2018-06-15 07:30 am

    My mother, fiance and I have come to Pasedena for a convention and selected this hotel due to location and 4/5 star reviews. The lobby is gorgeous and the staff is very friendly and helpful. It is nice to have the lighting features when doors open and the ipad for information provided that greets you with relaxing music. The room has a futuristic style, beds are comfortable, pillows were a little flat. Very quiet area so we all slept soundly. The bathroom was odd to us with a clear shower panel that anyone in the bedroom can see you shower. Would be nice if it werent the 3 of us Im sure but it was awkward until we found the privacy shade. Ha

  • Easy to Connect with Contemporary Styling

    by Liam G on 2018-06-10 08:42 pm

    We really enjoyed our time at Dusit D2 at Pasadena. The staff were super service oriented, which was appreciated. Room was generously sized, cool design and had integrated tech throughout (even in the toilet)!
    If I had to find improvements they would be to have an ability to boil water to make tea in each room, use less deodorising spray when servicing the room and perhaps access to a pool.
    Bonus during our stay was that the foyer / bar area was used one night to shoot a scene for a movie!

    Owner Response
    Thank you for you 5 Star Review. We're pleased you enjoyed our personalized service, the size of our rooms and our contemporary design. On your next visit, please ask the front desk for a hot water, tea kettle and we will be happy to provide one for you. Thank you for staying with us and we hope to see you again soon.

    Mario E, Manager at DusitD2 Hotel Constance Pasadena, responded to this review

  • Fabulous find reminiscent of European boutique hotels

    by unhappytraveller123 on 2018-06-06 09:39 pm

    Because we are visiting the Huntington, we decided to stay over night. The hotel sounded interesting . It is beautiful recalling for us the Steiglitz in Berlin although our room is considerably smaller. Still the hotel has been renovated nicely and we are told self parking, a Cuban bakery will be added eventually. The building from the twenties has flair and style with many art nouveau touches, both colours and designs adding to its unique quality. Unlike a Sheraton or Hilton I appreciate this European feel along with a great bed, very fine sheets and bath products, and a super shower. The bar is iconic, the dining room charming and offering great fare at a reasonable cost. The chef is well known and also well regarded.

    Owner Response
    Thank you for the 5 Star Review and for your kind comments. Your experience is important to us and we're happy to hear you enjoyed our unique hotel. We look forward to welcoming you again on your next visit to Pasadena.

    Mario E, Manager at DusitD2 Hotel Constance Pasadena, responded to this review

  • Irritating hotel policies

    by Travel_everywhere59 on 2018-06-05 02:34 pm

    Hard to overcome the hidden hotel policies that tarnished our stay. We arrived around 1:30 pm and were told that our room was not ready, but for $20 they could find an early check in room. Still difficult to understand why a hotel would charge a customer with a reservation for a room that was cleaned and available--especially well after check-out time for the previous occupant. $20 doesn't break the bank, but it is still nettlesome. Our next surprise was that the hotel puts a $250 credit card hold for damages and incidentals. Without a doubt the most excessive "pending charge" I've ever experienced. During our stay, we witnessed a prolonged argument with a woman checking out who had been informed she was being charged the full $250 for noise. She may well have deserved the charge, but it is a reminder that when you authorize the charge, you have very little leverage to recoup a disputed amount. And $250 is at the high end of industry practice. Hotel is also in a slightly shabbier part of Pasadena than the Westin, for example. The staff was friendly and the property well maintained, but the hotel policies would discourage me from staying here again.

    Owner Response
    Thank you for taking the time to comment on your visit. I'm sorry we weren't able to meet your expectations and I would like to talk with you about your visit. Unfortunately this forum does not provide your contact information. Please call me at your convenience (626) 898-7900 Mario Escobar.

    Mario E, Manager at DusitD2 Hotel Constance Pasadena, responded to this review


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