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The Georgian Terrace


    The Georgian Terrace
 in Atlanta
    The Georgian Terrace
 in Atlanta

Reviews

TripAdvisor Traveler Rating:
1827 Reviews
Latest TripAdvisor Reviews

  • So very disappointing - don't do it!

    by KIM T on 2017-10-16 05:18 am

    When you walk into the lobby of the grand hotel, your expectations are raised... it seems like a beautiful historic place, we were greeted by wonderful bellstaff outside. However, the quality of the experience ended immediately upon check in. We were told our one-bedrooms suite was upgraded to two, but then the receptionist told us sorry - instead we were moved to a premium king room.

    We went upstairs to check it out - the halls stank of a blend of mildew and spicy food from days past, trash littered the hallway. Once we opened the door to the room my jaw dropped. This "luxury" room was nothing but a hallway, small area that barely could hold the king bed. There was only one nightstand, a very small desk, chair and a small TV/stand. The hallway was lined with locked doors, one closet and a small, moldy bathroom. The furnishing were so cheaply made that the laminate was bubbling and peeling off. The room overlooked a roof, and traffic noise blared through the windows.

    I immediately called downstairs, stated that I'd booked a suite that per the website said it had a living area and bedroom - this room was absolutely unacceptable. I requested the room I had reserved - a king one bedroom suite they have shown on their site. I was told that the room could be king or queen, and that "reservations were not guaranteed". WHAT?! How can the $780 credit card hold for two nights not constitute a guarantee of a reservation?

    We were told a bellman would be up with keys to a new room, and that we'd have to suffice with a queen. The bellman showed up later, and told us to walk to the other end of the hall to find our new room. He was surly, clearly put out by having to come upstairs, and walked away, not even pointing the direction, or bothering to see if the new room was up to standard.

    We walked into the new 'suite' to find again cheap furnishings, and a very small bed - it definitely was NOT a standard queen; perhaps it was a Full? The smell was worse in this room than the last. We turned around and walked out, calling an actual luxury hotel on the way back downstairs, who were happy to accommodate us that night - for a lower rate, in a better room (Ritz Carlton was fantastic).

    Upon reaching reception I asked for a manager on duty. The gentleman at the desk said he was the only supervisor, and sure he'd cancel my reservation without penalty but that he overheard his colleague talking to me - and that she was right, the reservation did not guarantee the room. I stated that not only was the room not what we'd reserved, but the quality was not acceptable, to which he shrugged. He then handed me a blank portfolio - no charges or release of my credit card hold listed, and said it was the only thing he could give me to show the room was cancelled. My card still is pending the debit hold from Friday (today is Monday, so I'll give it 3 business days). I've since received a survey asking how my stay was. Something tells me I'll have to call to fight the charges...

    Such a shame. Such a beautiful building, such a great location. Such a TERRIBLE customer experience. The only positive was the bellstaff outside, who were courteous and friendly. If only their professionalism could have made it to the reception, management and housekeeping staff.

  • Wonderful Stay

    by travelerG379QA on 2017-10-12 10:56 am

    We had a lovely suite for a 'girls weekend.' The hotel is well-maintained and attractive. Can't say enough good things about the concierge, Trevor, and his advice and assistance to create a fun weekend. He suggested restaurants and entertainment, made reservations, and provided shuttle service, too! He is warm, welcoming, and witty. The hotel restaurant and bar and pub are reasonably priced and the cocktails and breakfasts we enjoyed were high quality.

    Owner Response
    Thanks so much for confirming that our hotel is a great choice in Atlanta. It was a joy to read your description of the warmth and professionalism of Trevor, and your comments with be shared with him so he knows how much he contributed to your total satisfaction. We are happy you enjoyed your stay with us at The Georgian Terrace in Midtown Atlanta, and we hope you and your friends will choose us on your next visit to our lovely city.

    Sincerely,
    J. Mark Williams
    General Manager

    00gc, General Manager at The Georgian Terrace Hotel, responded to this review

  • History, Comfort & Class!

    by Wesley L on 2017-10-12 07:52 am

    The Georgian Terrace: A large full service hotel with a boutique feel - a perfect combination The Georgian Terrace has mastered! My new favorite place to stay in Atlanta! PLUS, the Livingston restaurant is perfect for enjoying the night off and people watching from the terrace.

    Owner Response
    Wesley, we are delighted that you had an enjoyable stay at The Georgian Terrace in Midtown Atlanta. We are especially happy you enjoyed the breakfasts & dinners served you in our Livingston Restaurant + Bar and that the service provided by our courteous associates made your visit a memorable one. We hope you will come back to visit us again whenever your travels bring you this way.

    Sincerely,
    J. Mark Williams
    General Manager

    00gc, General Manager at The Georgian Terrace Hotel, responded to this review

  • Beautiful historic hotel

    by sandyh517 on 2017-10-11 12:26 am

    This lovely hotel has great suites with generous space and nice decor...the hotel has beautiful architecture and has been a landmark in downtown Atlanta since 1911! There is a nice restaurant and bar on the premise as well. Many famous people have stayed here through the years.

    Owner Response
    Thank you for being our guest at The Georgian Terrace and sharing your fabulous review. We are delighted to know you were impressed with every aspect of our hotel, especially with our well-kept property. We look forward to being of your service again whenever your plan brings you our way!

    Sincerely,
    J. Mark Williams
    General Manager

    00gc, General Manager at The Georgian Terrace Hotel, responded to this review

  • Very nice hotel

    by jpeskett on 2017-10-11 06:40 am

    The Georgian Terrace was clean, beautiful, rooms very dark and quiet for sleeping in, and right across from the Fox Theater. My only complaint would the be the water pressure in the shower; otherwise it was perfect.

    Owner Response
    Thank you for your nice feedback about The Georgian Terrace. We are glad to know you liked our convenient location and your well-appointed room. Also, I have shared your comments with my Maintenance team to take corrective measures. We hope to see you again whenever you are back in this area.

    Sincerely,
    J. Mark Williams
    General Manager

    00gc, General Manager at The Georgian Terrace Hotel, responded to this review


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