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Grand Naniloa Hotel Hilo, a DoubleTree by Hilton

    Grand Naniloa Hotel Hilo, a DoubleTree by Hilton
 in Hilo
    Grand Naniloa Hotel Hilo, a DoubleTree by Hilton
 in Hilo


TripAdvisor Traveler Rating:
675 Reviews
Latest TripAdvisor Reviews

  • Surprised at what a great hotel this was!

    by Teresa1221 on 2017-12-09 12:11 am

    Everything was renovated and very modern! Rooms were clean, had an amazing water view and staff was very nice. The restaurant food was delicious & there's a nice gym. It was also a good base for a day trip to Volcano park(about 45 minutes) & Rainbow Falls is very nearby. It is also very close to Hilo's town center. Overall it honestly surpassed what we had expected.

  • First visit to Hilo

    by breth789 on 2017-12-07 07:18 pm

    This was our first visit to Hilo so we were coming to discover this side of the island. I was happy with the hotel we picked. It was very rainy while we stayed so we spent evenings at the hotel in the onsite restaurant/bar. It had nightly entertainment, really good food and atmosphere was fun. The rooms were nice but you can tell they did a remodel. Beds were ok but I've slept on better ones in hotels. I thought the location on Hilo Bay was really nice. Our room faced the bay and swimming pool. It was beautiful sitting out on lanai in the morning I recommend this hotel and will come back next time I come to Hilo

  • Give this one a miss -go to the Hilo Hawaiian instead

    by Winston L on 2017-12-06 01:23 pm

    Let's be honest -Hilo is not a resort town, with upscale hotels. While the Naniloa's property and grounds are nice to look at, and the hotel, superficially, has a lot of the bells and whistles that one would normally associate with a resort hotel in Hawaii, don't be deceived. Customer service is severely lacking, the management staff communicates poorly with one another and with guests, and the property's infrastructure is awful. I had to endure 3 or 4 nights without a functioning room air conditioner, and had to change rooms to boot. I have always stayed at the Hilo Hawaiian in the past (work trips) and although it has none of the trappings of a resort, it is a far superior hotel.

  • If Hilo is we’re you want to be

    by Valentina C on 2017-12-03 09:46 pm

    This hotel sits in Hilo and has well appointed rooms with everything you would expect Flat screen tv, coffee maker, safe, etc. We had two queen beds and they were super comfy. We were facing the harbour and we found the view really inspiring, I love to leave the window open at night and listen to the waves and the rain.
    The hotel has a small pool and is facing the ocean, but has no beach. There are however several beaches a short drive away.

  • Great Value

    by amandapT852EW on 2017-12-02 10:39 am

    Great value at the DoubleTree. Adequate parking facilities, restaurant on site, excellent fitness center, beautiful grounds, helpful staff. There are beautiful grounds about a 5 minute walk from the hotel as well as a drug store where you can purchase things you need for a trip in hawaii (sunscreen, bug spray, toiletries you may have forgotten). Loved our stay here.

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