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Grand Naniloa Hotel Hilo, a DoubleTree by Hilton


    Grand Naniloa Hotel Hilo, a DoubleTree by Hilton
 in Hilo
    Grand Naniloa Hotel Hilo, a DoubleTree by Hilton
 in Hilo

Reviews

TripAdvisor Traveler Rating:
768 Reviews
Latest TripAdvisor Reviews

  • Big Improvement... Only Going to Get Better

    by Dave F on 2018-02-16 03:22 pm

    This grand old Hilo hotel was in serious disrepair. The renovation of the hotel proper is complete and they have done a fine job. There are still some services that haven't been implemented to get it up to Doubletree standards but don't let that keep you away. On site booking is there for adventure bookings. We will be back in a year or two and it will be interesting to see more progress.

  • Positive Experience

    by Stephen J on 2018-02-15 011:28 pm

    The hotel is located right on the water next to the gardens and a Coconut Island. Checking in I attempted to upgrade by letting them know we were celebrating my birthday but received an apology as the hotel was sold out, but did receive cookies and macadamia chocolates ? Our room was a good size, clean, decent view. We had a great time in the Lounge. Nicole, our waitress, was the best - so sweet and knew just when to come around. Housekeeping and valet were friendly and accommodating. Very pleasant experience.

  • Best option in Hilo -- but just OK overall

    by c t on 2018-02-15 01:27 pm

    We were in town for a friend's wedding nearby. We chose this place because it seemed like the best option in Hilo. It was an OK experience, but I would not rate it with even the average DoubleTree locations that I've experienced elsewhere.
    Breakfast was not good. Pool was just ok. Parking situation left a lot to be desired.
    On the flip side, the room accommodations were nice enough, and we found the service of staff throughout the hotel to be excellent.

  • Relaxing, Great View and an awesome vibe!

    by Lauren F on 2018-02-14 04:20 pm

    We stayed at the Grand Naniloa for 5 nights and enjoyed every moment! The staff were friendly, the room was clean and we had an amazing view!
    We ate at the restaurant Hula Hulas nearly every day and the food was delicious!

    We saw turtles out the front of the hotel in the water and enjoyed the day beds and service by the pool.

    Every night they have entertainment in both the bar and lobby areas and the singers are all fabulous with a great island Hawaiian vibe!

    Would not go past this hotel!

  • Great stay except for some maintenance concerns

    by Kaela C on 2018-02-13 06:57 pm

    Stayed here for two nights during our honeymoon. The location is great, very close to the airport and many nearby shopping and dining locations. Loved being able to walk out along the beach and quickly get around to our destinations. We were welcomed pleasantly at arrival and most staff members were great. The room itself was also beautiful with a nice view and very clean.
    We did have some trouble with maintenance. Upon arrival we discovered our shower did not drain. Called the front desk to get assistance and about a half hour later an employee came to fix it. After working (loudly) for about 30 minutes, claimed to have fixed the problem - only to find out he actually needed another part, and left to go get it. After an hour had passed we were getting hungry and let the employee know we would be stepping out of the room briefly for food - he assured us that would be fine and he would continue working until it is fixed. Upon our return maybe 15 minutes later, the employee was gone and our shower drain was partially fixed - it drained for a few minutes at a time before clogging again. Rather than try again and experiencing more delays we decided to just deal with it and limit the length of our showers. This experience wasn't a dealbreaker by any means, it was just really annoying and inconvenient. We would still consider staying here again provided we had a room with a working shower!


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