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Grand Naniloa Hotel Hilo, a DoubleTree by Hilton

    Grand Naniloa Hotel Hilo, a DoubleTree by Hilton
 in Hilo
    Grand Naniloa Hotel Hilo, a DoubleTree by Hilton
 in Hilo


TripAdvisor Traveler Rating:
589 Reviews
Latest TripAdvisor Reviews

  • Nice, Clean, Comfortable rooms. Don't eat at the hotel

    by Steve T on 2017-10-18 05:09 pm

    I am a Hilton Diamond Honors member but also lifetime Platinum Starwood and lifetime Marriott Platinum elite. I only mention this since I have the highest status at Hilton and have many reference points on Hotels.

    I rate this as average but I do have a high bar. I was in room 622 on October 12-14th.

    Some notes:

    1. Rooms are clean and functional, nothing fancy, nothing special. The bathrooms are annoying since there is a really high edge built on the tub edge so if you aren't able to lift your leg really high to climb over the tub edge, you could have a problem with the tub/shower.

    2. Hotel was full so I wanted a King, even called them 3 days before and told them I was a Diamond Honors member but still couldn't get a bedding change.

    3. Hotel was full and the parking situation would get the lowest grade possible. There is no valet parking. When I was there it was raining hard, there are no umbrellas and the close lots were full so you have to park a hundred miles away across the street and down the block. It's really dark, it was raining, it was slippery and really far. Once you park, you have to walk back to the street, walk along a road that has no sidewalks, it's dark and then you get to the property and have to walk up the driveway, walk past the closer lots that were full and then you keep walking to get to the hotel, all in the dark, pouring rain, no flashlights, no umbrella. when I asked if there was a shuttle, I just got laughed at, I guess it was really a chuckle. In a location that rains so much, is it really so hard to keep a few umbrella's and flashlights?

    4. Restaurant and Breakfast - I got free breakfast coupons so I tried it one morning. The next morning, I gave away my coupons, went to Ken's. Just don't eat there, not sure if the restaurants were under renovations but the breakfast was really bad. I've had much nicer breakfasts even at Hampton Inn's (also part of the Hilton family). Really though, go down the road to Ken's House of Pancakes, open 24 hours, you must try it for Breakfast, Lunch, Dinner or anything in between. Just don't eat at this hotel.

    5. Location - 5 stars!!! the views are incredible, period!

    6. Front Desk staff is very nice and truly special. I am really disappointed by the bell desk though but in all fairness it's because they offered no help in the parking situation, see above. I'm not even sure why they are there.

    Summary, nice hotel, outstanding location, great front desk.

    Would I return? Yes and I would have a flashlight and umbrella!

  • The good and the bad

    by cat2102 on 2017-10-18 05:46 am

    The good: The room itself was clean and comfortable. The view was just what we reserved. The front desk personnel were friendly at check in and check out. George greeted us as we were leaving, had a great chat about where we were from and gave my daughter a commemorative set of Hawaii quarters. The not-so-good: The valet guys would never say hello when you drove up or walked by, wouldn't really even make eye contact, because that would necessitate a greeting...they just stood there and looked bored. The elevators are old and slow--time to upgrade them. No ice machine on each floor; we were on 6, went down to 5 for ice...and it was broken! Had to go to 4, then 3 looking for ice. The bad: No complimentary coffee in the lobby in the early morning. This has to be the only hotel on the island, maybe even the US, that doesn't offer complimentary coffee in the lobby. The response my husband received upon this inquiry was: "no, we sell it in the restaurant and it's in your room." All of the corridors in the south tower were cluttered with waste and stuff from mid-day until night. Garbage bags. Hazardous waste bags. Boxes that need to be broken down. Iron and ironing board. And this stuff was in the corridor from mid day, basically after the maids cleaned the room, until after we turned in for the night. They'd be gone in the morning, but just for a few hours. We have photos. (By the way, the stuff was in all the corridors we went in: 6, 5, 4 and 3. Gotta tell ya: we've stayed in a lot of hotels in a lot of places around the world--this one is the 1st that stored trash and clutter in the hallways.

  • The Naniloa is Grand

    by 325ray on 2017-10-18 03:46 am

    This hotel met and exceeded our expectations for our first time in Hawaii. Its a bit older, but the renovations and upgrades have served it well. The staff went out of their way to be accommodating and helpful.

  • RIP OFF!!!!!

    by 18honeybaby on 2017-10-18 01:02 am

    People beware of this hotel and its scam.

    I booked 2 rooms for Oct 12 using my hilton honors points, 28,000 points for each room. For a total of 56,000 points. I did this Sept 22, 2017. Upon check out on Oct 13, they charged me full price for both rooms. ($169). I told the front desk that I had already paid for these rooms with my points. But she says that her system does not indicate this. I called Hilton honors and they said to take it up upon the hotel directly. But the hotel says I still owe them the money. Upon checking my hilton honors account, it clearly states that my points were used. SO now, my points were deducted 56k, but I still have to pay $338. What a scam!!!!

  • Avoid..

    by Agam S on 2017-10-16 12:13 am

    Stayed here only for a night.. Pathetic room, one wash basin serves the kitchen and the bathroom, everything in tatters.
    Breakfast place had a ton of fruit flies all over the fruits and the bread.
    Pool water was very cold.
    Staff is friendly.
    Other redeeming quality is the oceanfront location and associated views.

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