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Hilton Boston Downtown/Faneuil Hall


    Hilton Boston Downtown/Faneuil Hall
 in Boston
    Hilton Boston Downtown/Faneuil Hall
 in Boston

Reviews

TripAdvisor Traveler Rating:
2121 Reviews
Latest TripAdvisor Reviews

  • Hilton Boston Fanieul Rocks!

    by Ellen R on 2018-02-17 05:19 pm

    The best. Awesome Location! Excellent superior rooms. Alma the front desk manager is the "boss" in every way! Went out of her way to accommodate our every need. The concierge also rocks! He is an abundance of local information and the most helpful and kind. The rest of the staff is also beyond reproach. Just the best!!! The Hilton Boston Downtown Faneuil Hall is in a terrific location with a fabulous restaurant. Fin Point is the hidden gem of the Boston seaport area. The best breakfast, Poke, flatbreads, duck, steak, drinks and desserts around!! We live a short distance away and stay here overnight just for the Poke alone. This is THE place to stay in Boston. Forget the namely rest and stay nowhere but the best - HILTON for life!!!

  • Fabulous

    by mainereale on 2018-02-17 02:57 pm

    Great location. Excellent staff. We had just a one night stay and chose this Hilton for the location and it is spot on. Just a couple or so blocks to the aquarium and Faneuil Hall. Staff very accomodating and pleasant. Did not dine here or partake of the bar, but hear both are excellent. We will be back!

  • No nightstand? No trash barrel?

    by Kimberley H on 2018-02-15 08:55 am

    Pros: Hotel was quiet and clean.
    Front desk and valet parking were very polite and helpful.
    Great location, close to Faneuil Hall and downtown area.
    The water pressure in the shower was great.

    Cons: There was no trash barrel in the bathroom only one in the room. Inconvenient.
    The bed only had one night stand... very inconvenient for a couple! We dragged a small side table over so that both of us could have our phones on chargers, our eyeglasses and a bottle of water beside us! (Anyone who has poor vision knows that it's horrible not having your glasses right beside you -- especially in a strange environment!)
    The shower head was way too low for a tall person (my man is 6'2").
    The tub was tiny and the sides sloped up, so you only had a very small area in which to stand on flat footing. The grab bar was in the way, too... kept hitting my arm on it.
    Also, the tub was slippery, I felt like I didn't want to move around too much. Horrible shower experience!

    Owner Response
    Thank you for staying with us at the Hilton Boston Downtown and for taking the time to write such a detailed and thorough review. We appreciate all of your feedback regarding the comfort and quality of our hotel and will keep your comments in mind as we look towards future improvements within the hotel. We hope you'll consider giving us a second chance in the future.

    Kind regards,
    Alicia Bianco
    abianco@hiltonbostondowntown.com

    HiltonBoston, Front Office Manager at Hilton Boston Downtown / Faneuil Hall, responded to this review

  • Exceptional hotel - Great Location

    by andyshellyhill on 2018-02-14 12:33 am

    We went to Boston for a long weekend in February. The hotel lobby is quite impressive, our double room was big, all the space you could need, the bathroom again was large - the decor throughout was clean and modern. The hotel staff were courteous, friendly and very helpful, they even let us stay in our room a little longer on check out day as my husband was ill..Location was fairly central for seeing the sights and shopping. The restaurant adjoined to the hotel serves good food from breakfast through to dinner at reasonable prices. We would certainly recommend this hotel

    Owner Response
    Thank you for staying with us at the Hilton Boston Downtown/ Faneuil Hall for your trip to Boston! We are so happy to hear that you enjoyed our downtown location, your accommodations, and our friendly team members. We hope your husband is feeling better and we hope to have you back on your next stay in the city!

    Kind regards,
    Alicia Bianco
    abianco@hiltonbostondowntown.com

    HiltonBoston, Front Office Manager at Hilton Boston Downtown / Faneuil Hall, responded to this review

  • The best customer experience!

    by Lisa M on 2018-02-13 01:26 pm

    I travel to Boston about 25 times a year and I have stayed at many fine hotels. The Hilton is an exceptional hotel in every category - reasonable price, great rooms & amenities. What really sets them apart is the service. From the gentleman that treated me from my taxi to the front desk team to room service. I cannot say enough. Amazing hotel and staff- I highly recommend! And, awesome location too!

    Owner Response
    Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall and for your 5-star review. We are happy to hear that you enjoyed your stay and we truly appreciate all of the wonderful compliments to our team and hotel. Our staff works extremely hard to ensure that each and every guest has a rewarding stay and feels like home so we will certainly pass along your praises. We look forward to seeing you again soon!

    Kind regards,
    Alicia Bianco
    abianco@hiltonbostondowntown.com

    HiltonBoston, Front Office Manager at Hilton Boston Downtown / Faneuil Hall, responded to this review


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