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Hilton Fort Worth


    Hilton Fort Worth
 in Fort Worth
    Hilton Fort Worth
 in Fort Worth

Reviews

TripAdvisor Traveler Rating:
1446 Reviews
Latest TripAdvisor Reviews

  • Nice Hotel

    by Jdub2809 on 2018-07-17 06:07 pm

    Have stayed here before and will again next time I'm in town. Extremely courtious and attentive staff, friendly bar, and excellent breakfast buffet. Upgraded to a larger corner room (over 500 sq ft) with a stated

  • Best hotel in Ft. Worth!

    by vc88mph on 2018-07-11 04:21 pm

    Great staff!! Great Service!! I would definitely recommend this hotel to everyone! Felt like a second home for me. Great cozy rooms and enjoyed the free WiFi. Looking forward to making a return stay at the Hilton Ft. Worth!

  • Nice hotel, legalized embezzling

    by David D on 2018-07-11 07:49 am

    This is a really nice hotel and probably one of the better breakfast's I've had. The staff was nice but not competent. I presented a school check to pay for the rooms. I was told the check was $3 short because of the valet. I gave them my credit card with the intent of covering the $3. They charged the rooms to my card under the guise of incidentals without telling me. I will probably get my money back but this is a double charge, regardless of what terminology they use, and they never told me they were going to charge the rooms to my card. We will look elsewhere for rooms next year when we attend the convention.

    Owner Response
    David D, thank you for staying with us recently and I apologize for the error made on your card. As our team discussed with you during your visit, we mistakenly Authorized your card when taking care of your incidentals. While there was never an actual charge placed on your account, I understand the hold that is placed by the bank is inconvenient and frustrating. Our team immediately reached out to the bank to release the hold and I'm hopeful you have already seen this hold lifted from your card. Again, I apologize for the error and hope we have the opportunity to welcome you back next year and exceed your expectations.

    Ken B, General Manager at Hilton Fort Worth, responded to this review

  • Awesome hotel

    by jonesghf on 2018-07-09 04:05 am

    We always enjoy the service, location of this hotel. In walking distance to sundance square and restaurants. Easy to leave hotel of many of Fort Worth attractions. This hotel also has history of the JFK

  • Not Impressed this Trip!

    by donsgoose on 2018-07-03 10:08 am

    This is our second time to stay at this hotel. From our air conditioner and fridge not working properly to the escalator being broken almost our whole stay things just didn't seem right. We complained about the air conditioner to the front desk. The lady said I will tell maintenance. After several hours we sent an message to the Hilton corporate office. Within 15 minutes we had a fan brought to our room. The fan helped make the room bearable but by no means was it nice and cool. A couple of days later we received a bottle of champagne, chocolate covered strawberries and a nice note of apology from management. We were on our way out so we left the strawberries on the desk. By the time we returned the chocolate was melting. LOL! We spent little time in the room and blasted the fan while there so we could sleep. The escalator was broken and almost caused a friend to be injured, luckily she wasn't and they stopped them from running during the rest of our stay. The elevators are scary sometimes not opening for almost a minute once you get to your floor. To top it all off, our group had a discount rate for valet parking. Our bill didn't reflect that rate. There was also a bar tab added for almost $84 only problem is that we always pay cash or use a credit card at the bar. Never make charges to our room. And the evening the charge was from we had one sprite and paid cash (bar closes at 11). After questioning who might have made the charge and me a hard time about fixing the valet fee the lady at the front desk made the adjustments to correct the bill. It just took 10 minutes for her to do it and an interrogation. Don't get me wrong there are many great people who work at this Hilton. Housekeeping and most of the front desk people were very helpful. Our group in general was well taken care of. We were just the lucky ones who had a bad air conditioner, bad front desk people and melted chocolate apology strawberries.

    Owner Response
    Thank you for staying with us and, more importantly, your honest feedback on where we can improve. I apologize that our service delivery fell short for you on a few fronts. This is not the standard for the Hilton Fort Worth and each area you referenced is being reviewed with our team. I sincerely hope we have the opportunity to welcome you back and deliver the level of service that not only meets, but exceeds your expectations.

    Ken B, General Manager at Hilton Fort Worth, responded to this review


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