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Hilton Fort Worth


    Hilton Fort Worth
 in Fort Worth
    Hilton Fort Worth
 in Fort Worth

Reviews

TripAdvisor Traveler Rating:
1388 Reviews
Latest TripAdvisor Reviews

  • Historic Ft Worth

    by Z2150HSsheilag on 2017-12-13 09:40 am

    Housekeeping knocked 10am again at 1010am. At 1020am engineer was called in to dismantle deadbolt so housekeeping could clean room. This happened on a Friday and my checkout was not until Monday. Was told that this was procedure by Lorie of management. Cynthia (manager) was apologetic. Very strange ordeal.

  • Most uncomfortable hotel ever!!!

    by Rhonda M on 2017-12-10 04:46 pm

    Terrible beds, terrible room temperature and Ruth Chris was not what you would expect from this type of steak house! We would never recommend or stay here again! The Air conditioner was not working properly and the beds are extremely uncomfortable!

    Owner Response
    Rhonda M---Thank you for staying with us recently and taking time to review your stay. We apologize for comfort of the bed and a/c. I also apologize for your Ruth Chris experience. Much apologies from all of us. Again thank your honest comments and know they will reviewed by all.. Thank you again. Dave Fulton VP and General Manager

    Dave F, General Manager at Hilton Fort Worth, responded to this review

  • This place is a dump. Avoid it at all possible costs

    by scott w on 2017-12-08 00:14 am

    Horrible experience from arrival to departure. I am a Hilton Diamond member and have never been in such a property of disrepair. The bath tub did not drain. I asked to have it fixed twice with no results. Internet does not work PERIOD. Dont waste money on premium. A dog turd is still a dog turd whether it is called a premium or not. The executive lounge was undergoing renovations. The third floor substitute was a joke. The breakfast option as a diamond member was to eat the slop that was served in the make shift lounge rather than offer me the buffet at the restaurant. No soap in the room. Only two towels. Who checks on housekeeping anyway? Plastic cups in the room. If Hilton is a flag ship property. This place is worse than a motel 6. No on site parking. Valet is almost 30 bucks a day. A garage for full service parking is a block away at a fraction of the price. Avoid this hotel and stay at the Hampton Inn that is a block away. This place is a total joke.

    Owner Response
    Scott W- thank you for taking time to review your stay. We all apologize. Our Executive Lounge on the 15th will reopen shortly-- double the size, all new furnishing, lighting, extended buffet area, additional refrigerators with cold beverages, all day snacks and will open 24/7. We have reviewed your comments with the team and we appreciate your honest and direct feedback. Again- we apologize. Thank you Dave Fulton VP and General Manager.

    Dave F, General Manager at Hilton Fort Worth, responded to this review

  • I swear this hotel has not been renovated since JFK stayed there.

    by WillPwr on 2017-12-07 01:04 pm

    I swear this hotel has not been renovated since JFK stayed there. I would not stay at this hotel again, you might have better luck at the Sheraton Hotel a few blocks away. Even the staff were a bit rude and unwilling to help with simple request.

    Owner Response
    WillPwr--Thank you for taking time to review your stay. Please know we appreciate your comments. We recently completed a complete "refresh" of all our guest rooms and corridors..that include all new carpet, wall covering, chairs, lighting, window treatment, large flat panel TVs, in room safes and in room mini fridges, new dresser, new corridor carpet, wall covering, door treatment, new digital key locks, new corridor lighting and a complete "refresh" of all our meeting space. We are in the process up a "refresh" of our Executive Lounge and Skylight Lounge. Again much thanks for your comments ....thank you again. Dave Fulton VP and General Manager.

    Dave F, General Manager at Hilton Fort Worth, responded to this review

  • Great Stay

    by debral766 on 2017-12-07 08:10 am

    Came down from Oklahoma with a friend and stayed here. Was the first time I had stayed and enjoyed our time here. Will consider staying again. Staff was friendly and efficient. Rooms were clean and well decorated.

    Owner Response
    debral766--Thank you for staying with us recently and taking time to review your stay. We appreciate your comments and feedback. We are hopeful as you indicated that you will visit us again when traveling from Oklahoma to Downtown Fort Worth. Thank you again and all the best. Dave Fulton VP and General Manager.

    Dave F, General Manager at Hilton Fort Worth, responded to this review


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