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Hilton Fort Worth


    Hilton Fort Worth
 in Fort Worth
    Hilton Fort Worth
 in Fort Worth

Reviews

TripAdvisor Traveler Rating:
1350 Reviews
Latest TripAdvisor Reviews

  • Fort Worth Hilton

    by Susan S on 2017-10-14 08:21 am

    My family stayed for a weekend to see a Cowboys game, this location was excellent. About 20 minutes from AT&T stadium. Parking on the street was free all weekend. We walked downtown every day, the weekend was fantastic. We definitely recommend this location.

    Owner Response
    Susan S--Thank you for staying with us and taking time to review your stay. Much thanks for complimentary comments about our location and your recommendations. One of great things about Downtown Fort Worth...everything is walkable..restaurants, entertainment, shopping and Sundance Square. Thank you and all the best. Dave Fulton VP and General Manager.

    Dave F, General Manager at Hilton Fort Worth, responded to this review

  • Very nice hotel experience. Terrible service!

    by Audrey S on 2017-10-11 07:16 am

    I recently stayed at this hotel and had a discrepency with my rate. The front desk was not helpful and I asked for the name and number of someonne to call. I had made an online reservation for a confernece. I called two times and never had a return call. Unacceptable!

  • Nice Hotel

    by B5848FAelaines on 2017-10-11 06:52 am

    Nice hotel. Great location with many restaurant options. Good location for conferences/meetings. Friendly and efficient staff, very helpful. Valet parking only but when I needed something from my car they were happy to accommodate.

  • Great customer service.

    by Laurie N on 2017-10-06 05:39 pm

    Great location. Clean hotel. This was my third stay and never disappointed. Many excellent restaurants nearby. Walking distance to Sundance Square with shops, fountains. Public transportation is a block away. One block from convention center.

    Owner Response
    Laurie N--Thank you for staying with for your conference at the Convention and taking time to review your stay. Much thanks for your complimentary comments regarding our location and our facility. We are pleased that you continue to stay with us. Thank you for Loyalty and the best. Dave Fulton VP and General Manager.

    Dave F, General Manager at Hilton Fort Worth, responded to this review

  • Would have liked the room cleaned

    by Marty S on 2017-10-05 10:13 am

    After working on the convention floor for nearly 14 hours I went back to my room at about 8:30 PM and the room had not been cleaned. I walked into a room with an unmade bed, trash cans filled and no clean towels. This is simply unacceptable. When I contacted the front desk they brought me a clean towel and offered me a cup of coffee at the Starbucks in the lobby the following morning. Not much of a "Make it Right" experience. Ultimately, they did pick up the cost of a bottle of soda and a snack, but this still didn't make it right. Essentially, I was charged $200 or so for my second night in the hotel, a stay which cost Hilton NOTHING, since there wasn't any effort put into cleaning the room or replenishing supplies during the stay. That second night should have been comped under their"Make it Right" commitment .

    Owner Response
    Marty S--Thank you for staying with us and taking time to review your stay. We appreciate your honest and direct comments and feedback. Our Executive Housekeeper has responded to you directly and we are all extremely apologetic and so so sorry for not providing you the experience you should expect. Again our apologies.
    Thank you. Dave Fulton VP and General Manager.

    Dave F, General Manager at Hilton Fort Worth, responded to this review


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