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Hilton Milwaukee City Center


    Hilton Milwaukee City Center
 in Milwaukee
    Hilton Milwaukee City Center
 in Milwaukee

Reviews

TripAdvisor Traveler Rating:
2177 Reviews
Latest TripAdvisor Reviews

  • Very helpful staff all around, very clean and beautiful hotel

    by Michelle0715 on 2017-10-16 08:27 pm

    We've stayed here for the past 2 years with a group of friends to attend a conference. This year we wanted an adjoining room to add to our experience. We requested adjoining and called several times to confirm, but when we checked in, we were told that the 2 reservations didn't match with room types and they could not give us adjoining rooms. Matt Miller, the manager at the front desk jumped to our rescue, modified our room type and found us adjoining rooms. We really appreciate his time and attention!!

    The hotel is GORGEOUS. It was built in the 1920s and it has been extremely well maintained. The rooms were perfect, clean and well appointed. The beds were comfy, temperature was good, and the water was hot. We asked for a rollaway in one room with 2 queen beds, and that was no problem.

    The concierge has an awesome dog named Millie. She is well-behaved and sweet. She just added to the homey feeling of the hotel and we all looked forward to giving her pets every morning.

    And then to top off, at the end of the trip, we were to meet an uber to go to the airport. The uber didn't want to come up to the hotel door as there was a marathon happening on the next street and a U turn would be required. We walked 1/2 a block with our luggage to meet him. So the doorman, who I believes name was Greg, offered to carry my coffee and one of my bags as my hands were full of luggage and my coffee was spilling. He took us all the way down to the uber. What service!! Seriously above and beyond. Turned a cranky moment into a happy super-appreciative moment.

    We will stay here again and again. Thank you!!

  • Great hotel and gym

    by 163annamarief on 2017-10-16 10:22 am

    Quiet, great service, love the workout room, nice that it's connected to The Wisconsin Center via a skywalk, half-price appetizers and drinks in the bar next to the lobby, plenty of restaurants and stores in the area.

  • Vinuth Reddy Gives the BEST Welcome in Town!!

    by ColoradoVagabond on 2017-10-16 09:38 am

    I arrived at this beautiful and historic hotel yesterday after a three hour flight delay. I began to relax upon entering the lobby of this absolutely amazing hotel. The magnificence of the architecture literally takes one's breath away. At Reception, I experienced a very warm and very professional welcome offered by Vinuth Reddy. Vinuth thanked me for being a Hilton Honors Diamond Member, confirmed my room upgrade to a beautiful suite, and offered me vouchers at the on-site Pub since the Executive Lounge was closed. The expertise in Customer Service demonstrated by this individual was exceptional and exemplary.
    The Hotel itself is highly recommended. It is only a few blocks from the famed Milwaukee River Walk and, as previously mentioned, the architecture and history of this building are remarkable. My suite was large and Housekeeping maintains the room to an excellent standard. Can't wait to return!

  • FREEZING

    by 22WorldTraveler22 on 2017-10-15 07:59 pm

    The hotel has some historical charm, but that's about all it has. The view from my room was of a roof type area that looked into other rooms causing me to have to keep my blinds shut at all times. Bathroom is very tiny along with the closet & drawer space. The room was freezing so I turned the temperature up. The heat never came on. I turned it up to 80 hoping it would eventually do something. I called down to the from desk 3 times & no one ever came up to check on it like they said they would. The last time I called down I told them how unhappy & freezing I was & that I would be requesting to be moved to a different room tomorrow since it was so late & just wanted to sleep. They offered me more blankets!!!!! Are you kidding me!!! 2.5 hours of waiting for someone to come fix the heater & more blankets was what I got. I will NEVER stay at this hotel again & I would NEVER recommend it to anyone!!!

    Owner Response
    Dear Guest,

    I cannot apologize enough for the issues you encountered during your stay. I completely understand you frustration. This type of issue and lack of follow through is uncharacteristic of our property. I am truly sorry we let you down.
    When you have a moment, please contact me directly so that I may make this situation right.

    Michael Kreitzer
    Front Office Manager.
    Hilton Milwaukee City Center
    michaelkreitzer@hiltonmilwaukee.com

    Hilton M, Front Office Manager at Hilton Milwaukee City Center, responded to this review

  • Beautiful hotel

    by MCLVII on 2017-10-15 02:12 pm

    Stayed for a two night business trip. This hotel, built in 1928 is exactly what grand hotels should be... despite its age, the Internet was super fast, the elevators unbelievably fast. Had a King bed, couch, refrigerator and the bathroom was huge.
    A few blocks from 3rd avenue, and the Riverwalk. Plenty of restaurant, bars, etc.


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