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Hilton Orrington/Evanston


    Hilton Orrington/Evanston
 in Evanston
    Hilton Orrington/Evanston
 in Evanston

Reviews

TripAdvisor Traveler Rating:
1188 Reviews
Latest TripAdvisor Reviews

  • Dist"urban" Stay

    by GGPops on 2017-12-05 05:18 am

    We booked an overnight stay for a family wedding reception held at this hotel. The hotel held a block of discounted room for wedding guests. After the local church ceremony all the guests drove to the Hilton for valet parking (our ONLY option). There was ONE valet attendant and guests were circling the block due to the congestion of so many people trying to valet park. It was a long and frustrating experience, but one we chalked up to an "urban" location. The most disturbing experience of our stay was yet to come. The hotel did not have our reservation that we booked thru the 800 number 2 months before. Although I neglected to confirm our reservation earlier in the week (my bad) I had noted our future stay was logged in my Hilton honors account at the time of our reservation, so I didn't think confirming was necessary. The registration clerk tried many different ways to locate our reservation to no avail and when I tried to pull up my Hilton honors account the future stay had vanished. The clerk said not to worry, they had plenty of rooms and she would just book me in for overnight, however she could no longer offer me the discount. Grrrrr. As it happens the grooms uncle was also registering at the same time and the other clerk told him he had 2 rooms reserved. He replied he only reserved one room, but to give the other reservation to us. To make it even more bizarre...his 2nd room reservation had his name, but OUR address, phone and email information. What a frustrating, confusing and just plain weird experience that was anything but pleasant and welcoming. The only reason I didn't rate this hotel one star from this experience is that the room was lovely, the bed comfy, the HVAC in good working order and the shower water hot and plentiful...all good things in any hotel. Just a word of caution...beware of valet parking for a venue and double check your reservations!

    Owner Response
    Thank you for your review, your feedback is appreciated as it helps us to improve our services and amenities. We are very sorry your check in wasn't hassle free, I perfectly remember that day, I was here when the big group of cars arrived at the same time coming from the wedding, all managers on duty took initiative and we helped our valet staff to have the cars taken care of after just a few minutes delay.

    Yours was a nice big wedding group, I'm glad to share that I received very good remarks from the wedding party about our hotel and the wedding dinner in our Grand Ballroom. Another guest mentioned after the dinner that everything was so great she felt like being in a movie!, very nice comments!.

    Thank you.

    Mike M, General Manager at Hilton Orrington/Evanston, responded to this review

  • Excellent stay

    by jessicalQ2441LT on 2017-12-04 01:34 am

    We had a wedding there. Something that is interesting is there is not much of a lobby which I found a little odd. It makes the hotel seem small but the place is HUGE! The wedding was in a ballroom on the 2nd floor I believe. It was UNBELIEVABLE. I felt like I was in a movie!!!!!

  • Very nice place

    by Tania Q on 2017-12-03 09:20 am

    The room was very clean and comfortable. People were nice and pleasant and prompt. It is a great location close to the university, which was important to me. I would recommend this place for sure.

  • Hilton Orrington

    by Christopher L on 2017-12-03 05:12 am

    Nice building and good location. Quick/efficient check-in/out process. I had a really nice breakfast and thought that the buffet spread was pretty good (more than I expected). Nice rooms. Fitness center was a little small.

  • Great Thanksgiving Stay

    by LinwoodGirl on 2017-12-01 06:00 pm

    We enjoyed our 3 day stay in this charming hotel. It is conveniently located in Evanston and provided a home base for family visits and the Thanksgiving Turkey Trot. The staff was professional and helpful throughout our stay. We really appreciated being able to use the shuttle for local travel.


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