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Hotel Saranac, Curio Collection by Hilton


    Hotel Saranac, Curio Collection by Hilton
 in Saranac Lake
    Hotel Saranac, Curio Collection by Hilton
 in Saranac Lake

Reviews

TripAdvisor Traveler Rating:
27 Reviews
Latest TripAdvisor Reviews

  • Work out the kinks!

    by Paula S on 2018-02-22 08:32 am

    This is an extraordinarily beautifully renovated hotel. Original items left in place when possible. This is a somewhat new service staff....and they've yet to match their service to the excellence of the property. The problems:
    1. We tried ordering room service at 5:05pm... couldn't get anyone to take our order until 5:40. That's after we called the front desk...and we're transferred to the restaurant numerous times!

    2. The bathroom light is motion sensor activated. After trying to figure out how to shut it off for 15 minutes...we called the front desk and were informed " they forgot the light switch". We were told to shut the bathroom door. The bed is VERY close to the bathroom...so getting in or out of bed will turn the light on. If you need to use the bathroom overnight...the light comes on and wakes everyone else!
    3. The shower has a very odd set up which requires you be all the way under the shower head to operate. Good luck not getting doused with ice cold water.
    4. We asked for dinner suggestions, and were referred to a local restaurant...which was closed on 3 days of the week, including that night.
    5. Room service forgot our beverages when we finally reached them to order.
    6. I needed to send a fax. There is nothing close to a business center. The front desk clerk said she would have to see if administration would allow her to unlock one of their offices.*Note...she did end up sending it for me, but got the recipients name wrong.
    **The staff was all very friendly and act as if they really want to help (with the exception of the Campfire Restaurant staff). It feels like a lack of planning and communication between units.
    All of that being said, we will go back after some time for them to work out the missteps.

  • Some bugs to work out....

    by John M on 2018-02-22 07:38 am

    Nice but buggy stay at recently renovated Hotel Saranac. Super attractive common areas and both bars are beautiful. It's odd that the Campfire lounge doesn't actually have a fireplace, though there's wood stacked for it. For some reason we booked a handicap accessible room, so it was very spacious. Bed and pillows super comfortable. No fridge or safe. Good complimentary WIFI. Little lights attached to the headboard would randomly turn on for no reason, and they were very bright. Bathroom had wheelchair accessible shower, but despite having a shower curtain the tile angle does little to keep the water from pooling up in the middle of the bathroom, so you have to walk through a puddle to get to the sink or toilet. Staff were quick to help and everyone we encountered was friendly. Food at the bar is excellent, breakfast was crazy expensive so we ate that at McKenzie's in town (fantastic). Overall a definite plus for Saranac Lake, I'm hopeful they will work out the kinks soon.

  • Very good stay at this historic property

    by Tomas G on 2018-02-21 09:42 am

    I stayed here over a long weekend, and had a fabulous stay service wise, its great to see a piece of history restored. I would definetley recommend it. The staff is still getting settled in, and there were a few mishaps in service but nothing too big.

  • Beautiful historic hotel

    by AmandaFlansburg on 2018-02-19 03:56 am

    The hotel is gorgeous! The amount of work they put into it is obvious. The Great Hall Bar was decorated beautifully with lots of comfortable areas to gather. They have a great whiskey menu. Breakfast in the Campfire Restaurant was delicious. There were a few small downsides: the room was small (although gorgeous, well appointed and clean); the bathroom was very small; the light in the bathroom has an automatic sensor which turns on full blast (not ideal for those who use the bathroom at night like me). But I would definitely stay here again!

  • “Beautiful Hotel, perfect location”

    by Elayna_13 on 2018-02-17 01:37 pm

    Must stop by and have drinks upstairs and then head down to campfire to have some wonderful appetizers. The venison chili is to die for! I would also recommend the S'more desert! The staff is very friendly and helpful. Definitely coming back next year for Winter Carnival.


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