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Inn at Willow Grove


    Inn at Willow Grove
 in Orange
    Inn at Willow Grove
 in Orange

Reviews

TripAdvisor Traveler Rating:
374 Reviews
Latest TripAdvisor Reviews

  • We never realized this gem was even there!

    by dhimberger on 2017-11-11 06:21 am

    We drive on the highway that runs by the Inn at Willow Grove all the time -- and never realized what was there! Other than seeing the sign, we didn't notice the extensive set of buildings, many built in the 1770s (main house, school house, etc.) along with more recent ones (including the Spa), that make up this wonderful inn.

    On a whim, we decided to look up info on the Inn, and found that the rooms and restaurant were highly rated and positively reviewed. We arranged for an overnight stay, dinner, and a next-day winery tour.

    We could not have been more impressed and delighted with every aspect of our stay. The room (which was upgraded to the "Master" -- an unbelievable suite with a fireplace, private balcony, and other appointments) was comfortable and welcoming. The restaurant was cozy and served us fantastic meals (at a reasonable price). The wine tour (through a firm that works with the Inn, Central Virginia Wine Tours & Transportation) was a terrific adventure...one that even included a delicious picnic lunch the Inn provided!

    We were sad that we could only stay one night -- they were booked for the following night. We will absolutely be back -- what an outstanding experience!

    Owner Response
    Thank you for the wonderful review, we are so happy you followed your whim and looked up The Inn! Glad you were able to go on a wine tour, we love working with Central Virginia Wine Tours and the local vineyards to give our guests a great experience of our local wine country. We cannot wait for your return visit, hope to see you soon!

    InnatWillowGrove, Manager at The Inn at Willow Grove, responded to this review

  • An extraordinary experience!

    by mvmelson on 2017-11-06 03:25 pm

    My husband and I enjoyed a wonderful weekend at the Inn at Willow Grove. The staff is very professional and friendly and they enjoy pampering their guests. This beautiful Inn has a special setting in the rolling hills of Virginia. The Inn is charming and elegant with exquisite furnishings and amenities. The restaurant on site is delicious and the restaurant in town is worth the short trip. We will return soon!!

    Owner Response
    Thank you for sharing, you are so right--we really do love pampering our guests! We're so glad that you and your husband had a wonderful weekend getaway with us, looking forward to your next visit!

    InnatWillowGrove, Manager at The Inn at Willow Grove, responded to this review

  • Number 1 Inn in the South - Not!

    by ccampbe on 2017-11-06 12:11 am

    This property has a lot of potential but they need to get their act together. Very nice facilities. However,service appears attentive but lacks substance. Should have been alerted when I had to call 3 times to speak to a person to make a reservation & 3 more times to get the e mail confirmation promised. Gourmet snack in room was a small cheese plate with no knife or napkins. Had dinner in the restaurant. Menu was uninspiring, food selection and presentation not what we expected for a place like this. My wife asked for sparkling water - they had none. Only 1 Virginia wine on the "by the glass list" - they did not have it. Explanation for both was that they were really busy that weekend. Good grief- if you are out of sparkling water send someone to the local store! After I asked, the manager agreed to open a different bottle of Virginia wine & serve me a glass. Didn't ask if we wanted coffee or desert. Did adjust the bill for the french fries that were not properly prepared.

    Owner Response
    We sincerely apologize that your experience was not up to our normal standards. The Sunday that you stayed followed the busiest weekend we have ever experienced. On Friday we opened 10 new rooms guest rooms, all occupied (this about doubled our occupancy). We also hosted a huge event at The Montpelier Races on Saturday. Followed by a huge dinner crowd at Vintage Saturday night. While we do not want to make excuses, our staff was just a little "beat' by all the activity.

    We have discussed your comments with all of our staff so that we (hopefully) do not make these mistakes in the future.

    As always, please feel free to contact our GM, Matthew, to discuss your visit further. We find that speaking together helps us improve our service going forward.

    InnatWillowGrove, Manager at The Inn at Willow Grove, responded to this review

  • Not a venue for weddings :(

    by nays247 on 2017-10-24 12:48 am

    Let me begin to say that the Inn at Willow Grove is scenic and the photos look fine. However, as a venue for weddings, I do not recommend it. My family and I attended a wedding recently there. I would like to inform you that my parents who are in their 80s were also accompanying us. We arrived at the inn on time and were informed that we would need to go to the garden behind the inn where the ceremony was to be held. Again, the view is nice, but it is quite a distance from the parking (on a grassy field in front of the inn) all the way to the garden. My parents do not use canes nor do they use a wheelchair but it was quite a trek for them to the garden in the back. Not easy on high heals either as I heard a lot of the women muttering to themselves. After the ceremony, we were informed that we would need to be going to the patio between the garden and the inn for appetizers. Not much distance there to cover and the appetizers were fine. However, after the appetizers, we were all told to go the dining room which is quite a distance away from the patio. Additionally, the distance is not a straight line from the patio to the dining area in that the walkway (after figuring out the correct walkway since there were no employees of the inn or any signs directing us there) covers a few curves downhill, uphill, downhill until you reach some stone steps and the first sign that informed us that we were indeed in the right place. This trek is not an easy one for the elderly or the extremely young and also detrimental for individuals suffering from any cardiac or respiratory ailments. It is also noteworthy to mention that women in high heels will suffer tremendously going through the grass to reach the walkway which then winds around downhill and uphill. Well, we made it to the dining room which looked nice and after finding our seats, we realized that the bar was at another venue! A tented area that had been set up away from the dining area for dancing and cutting of the wedding cake later was the area where the bar was set up! Yours truly volunteered to go and obtain some drinks for the family. This is because my wife (with high heels) refused to take another step after the long trek and my elderly parents and my daughter were too short-winded. I arrived at the dance floor and saw the bar at the end and it was not pretty! There was a LONG line for the drinks and only ONE person at the bar. I don't know how long I was in the line but when I finally reached the bar counter and got drinks and walked back to the dining area, I realized that the food had been served and my COLD filet was waiting for me. Everyone else had already ingested their salad, hard/cold bread rolls, and main course, and some were drinking coffee! With regards to coffee, I will tell you that the coffee station was in the dining area (thank God!), but there was no tea and if you wanted cookies/pastries, etc., they were all located close to the bar in the OTHER area!!!!! Also, there were no plates next to the cookies/pastries..................this I know, because during the long time that I was standing in the line for the drinks, I saw people coming and using the napkins as plates when taking cookies/pastries. With regards the newlyweds' toast, no champagne was offered to our table or the tables surrounding us. The best men and women though were offered champagne glasses. One other thing regarding my filet. It was COLD and quite rare. I like my steaks rare, but my wife and my mother had not touched their filet because of the bloody mess. I also found out that when my mother had asked a waiter to have the filet cooked a little more, she was told that that was impossible and she was offered something (chicken or fish.............we don't know) which was awful as per my mother. Anyway, we were all escorted to the dance venue which meant more walking. We arrived there and I realized that plates had now been placed near the cookie/pastry station which was mostly emptied by now. The dancing started which was fun, but again it is noteworthy to state that there were NO chairs for people to sit around and enjoy the dancing. Instead, the elderly and the others who were not dancing were forced to sit on the ledges all around, but for a lot of the ladies with their gowns, it was not easy. When we finally did decide to leave and to our cars, we realized that we had to walk a long distance UPHILL through the grass (which had become soft because of the dew) and a walkway covered with small pebbles to reach the cars. Some of us pulled out our cell phones and used the flashlight feature to illuminate our path since there were NO lights among the trees or bushes. My wife's niece who is in her 30's fell down and scraped her knee because of the pebbles. I was holding the arms of both my mother and my wife (who had taken off her heels and was walking barefoot on the pebbles to avoid falling) as we were walking uphills in the dark so as to avoid any falls, hip fractures, etc. Anyway, the wedding was nice in that we saw family members and friends and attended the happiest day of a young couple. Unfortunately, the venue was totally inappropriate for a wedding since weddings include guests of all ages and with physical ailments that this inn could not accommodate. Secondly, the service was poor in that there were very few employees that were available for help. Thirdly, the setup of the wedding was abysmal.........you need to be in tip-top health and quite athletic in order to be able to attend all the venues without shortness of breath! Honestly, I do NOT recommend this inn for weddings however, if it might be possible for conventions, but the adults have to be in good health.

    Owner Response
    Insulting! Not to our property so much, but to the bride and groom (an absolutely incredible couple). It just amazes us that these family members (cousins) would disparage the choices made by the bride and groom.
    Venue, the champagne toast, the coffee bar, the bar set-up (two bartenders) were all decisions made by others (not us). We, as a venue, offer multiple packages for all facets of the wedding experience, including transportation.

    We think the most hilarious comment is that the separate "dance venue" (which, by the way, is connected to the "dining venue" and a 38 ft walk) was too far for you...

    For those reading this response, please see the prior 3 rave reviews made by members of the wedding party. At least they had a wonderful time celebrating the marriage of such a lovely couple.

    But hey... to show that we have no ill will towards you for insulting us, as well as the bride and groom, we would like to invite you back. We have reserved a room for you and the others at your table on 2-30-2018. See you then!

    InnatWillowGrove, Owner at The Inn at Willow Grove, responded to this review

  • Uncomfortable wedding

    by 355se2017 on 2017-10-18 07:40 am

    Choosing this place for wedding ceremony is inconvenient for the guests. Guests should walk and stand on grass or stones with high heels. Outside ceremony was not comfortable.In sept 16 hummidity and hot weather killed us.Wedding organizer was very rude and unorganized.The dinner was not good at all. Cake was outside for many hours. The place for dance was uncomfortable.There was no seat for resting .

    Owner Response
    WOW! In the many years we have been hosting weddings, only once have we received negative feedback from a wedding guest. We wonder why a wedding guest or family member would say anything disparaging about a Bride and Groom's wedding, but Hey...

    We cannot control the weather, humid days in mid-September are not out of the ordinary in Virginia. If a bride and groom would like to have an outdoor ceremony in our gardens, then we are going to do just that.

    Additionally, we find it quite interesting to find a poor review posted shortly after three 5-star reviews were posted by other guests in the wedding party. We have also received rave reviews from the bride and groom themselves, who to be quite honest, are the most important.

    The Bride and Groom are an absolutely wonderful couple and we wish them nothing but the best! We cannot wait to see them when they come back to visit, they are always welcome!

    InnatWillowGrove, Owner at The Inn at Willow Grove, responded to this review


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