Check Availability
Modify/Cancel Reservations
More Search OptionsReturn to Check Availability Console

InterContinental Chicago Magnificent Mile


    InterContinental Chicago Magnificent Mile
 in Chicago
    InterContinental Chicago Magnificent Mile
 in Chicago

Reviews

TripAdvisor Traveler Rating:
5056 Reviews
Latest TripAdvisor Reviews

  • Weekend Wonder

    by Vaughn B on 2018-06-18 08:35 am

    Just spent the night at the hotel and the staff and accommodations were excellent
    The staff are very pleasant and they always make you feel like you were the only one in the hotel. The room was very clean and comfortable.

  • Great location and all around great hotel

    by Wfj1 on 2018-06-14 07:36 pm

    Fair value, great location. Comfortable room. Nice bed. Clean. Starbucks off the lobby. Nice staff. Good gym.

    Wine bar off the lobby and Michael Jordan's are both good options for a quick drink.

    Solid all the way around.

    Owner Response
    Dear Wfj1,

    It was a pleasure to host you and we thank you for sharing a review which captures some of the many details which have made our hotel a Chicago favorite over the years. Our culinary colleagues at Eno Wine Bar and Michael Jordan Steakhouse are also thrilled that you so perfectly enjoyed your dining experiences there as well and on behalf of our entire team, we hope that you are already planning your return. Until next time!

    Yours Sincerely,
    Ann Olsson
    Hotel Manager

    Management_Team_247, Manager at InterContinental Chicago Magnificent Mile, responded to this review

  • First class service

    by Garrettrkelly on 2018-06-14 02:47 pm

    The hotel staff is first class with excellent service and beautiful views of the city. Great location. In the heart of the city. Room service food is great and Michael Jordan steakhouse is another great option. Many fun attractions close by. Walk to the lake front Navy pier. I highly recommend staying at the Intercontinental on Chicago on the Magnificent Mile on Michigan ave.

    Owner Response
    Dear Garrettrkelly,

    As you have discovered, our colleagues take great pride in providing guests with a memorable Magnificent Mile experience where they feel absolutely spoiled and it warms our hearts to know that your stay was absolutely exceptional. Should your travels return you to our vibrant city, we hope that you will join us, as we would love nothing more than the opportunity to welcome you again.

    Yours Sincerely,
    Ann Olsson
    Hotel Manager

    Management_Team_247, Manager at InterContinental Chicago Magnificent Mile, responded to this review

  • Great location but the rooms are old and smell

    by 739johnz on 2018-06-13 06:46 am

    Unfortunately not as nice as my last stay 7 years ago. The hotel is getting old and run down - at least on the Grand Tower side. I suspect the Executive Tower is still well maintained and up to date based on the price per night.

    I stayed in a room in the 'Grand Tower' which I suspect is an older un-renovated area. My room and the entire floor smelled musty and damp. To make matters worse the windows are sealed shut and the air quality in the room is poor. I actually asked to switch rooms and that floor and room also smelled even worse. I stayed for two days but honestly couldn't wait to leave. I have high standards when it comes to hotels but for over $350 per night this is not the experience I would expect from the InterContinental brand.

    When I checked out at the front desk I was never asked how my stay was - something even a Holiday Inn would do. Other than that the staff was helpful and accommodating.

    Owner Response
    Dear 739johnz,


    We thank you for sharing this review as it helps us to discover what you most loved about your stay and how we might have elevated the experience even further. While we are happy that you decided to make yourself at home with us again, we regret that there were some details of your more recent visit which fell below your expectations and our standards of service. I would love the opportunity to learn more about your stay and if you are open to a brief phone conversation, I invite you to forward your contact details along with a convenient time to reach you to ann.olsson@ihg.com. I am hopeful that we will have the opportunity to share a much more cherished experience with you in the months to come and I look forward to speaking with you in the days ahead.


    Yours Sincerely,

    Ann Olsson
    Hotel Manager

    Management_Team_247, Manager at InterContinental Chicago Magnificent Mile, responded to this review

  • Location and the pool

    by AnAnthropologist on 2018-06-12 04:34 am

    I stayed here for a few nights on business. It is a good location for shopping and restaurants although I didn't have much of an opportunity to do either. While it is clearly an older hotel, my room on the 14th floor was nicely updated and the bed was comfortable and the air conditioning quiet. When I checked in I discovered the safe in my room did not work and when I inquired at the front desk, a repair person was sent to my room promptly to replace the battery. I didn't have much interaction with the staff but they were all pleasant. I also discovered that the hotel had a beautiful indoor swimming pool. I hadn't brought a swimsuit because it didn't occur to me that there would be a pool and I really didn't have time to go swimming or I could have gone to one of the many stores nearby and purchase a swimsuit but it is something for other travelers to keep in mind.

    Owner Response
    Dear AnAnthropologist,

    We thank you for sharing this review and are delighted that you could appreciate the modern comforts of our historic hotel. It is always a delight to learn that guests had a few moments to explore our hotel during their stay as there are so many exciting treasures that await and we are happy to learn that you found one such gem in our junior Olympic sized swimming pool. While we understand that your recent trip was primarily for business, it is our hope that you saw enough of Chicago's magnificent offerings to plan your return. We would love to have you back and if we can offer any assistance with coordinating your next reservation, please do not hesitate to give us a call.

    Yours Sincerely,
    Ann Olsson
    Hotel Manager

    Management_Team_247, Manager at InterContinental Chicago Magnificent Mile, responded to this review


Book by Phone: +1 800 678 8946 Best Rate Guarantee


It appears you are using an older web browser! While using our site, you may encounter some trouble along the way. For PC users, we recommend upgrading to the latest version of Google Chrome, Internet Explorer, or Firefox. For Mac users, we recommend the latest version of Safari, Firefox, or Google Chrome.