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InterContinental Mark Hopkins Hotel


    InterContinental Mark Hopkins Hotel
 in San Francisco
    InterContinental Mark Hopkins Hotel
 in San Francisco

Reviews

TripAdvisor Traveler Rating:
2545 Reviews
Latest TripAdvisor Reviews

  • It will always be my favorite hotel,wonderful service,great rooms and recent renovation of a Club Intercontinental

    by talentpicker on 2017-10-16 09:20 am

    My airline of choice stopped its hub routes to Miami and I was absent for a few years,I now break my flights and have done so four times since last year to enable a stop over of one to two nights.The hotel holds happy memories for me going back almost thirty five years allowing a first hand knowledge of the many changes within and refurbishments,

    The lobby has changed little to be greeted by staff that have been in house for many years,the rooms have been continuously upgraded and almost everyone has a city view or of the Bay in the distance.The famous Top of the Mark serves cocktails daily with panoramic views and as far back as the second world war was the place for Military Officers and wives to see and be seen.Today is very much a people watching place too.

    In recent times the old restaurant on the lobby level has had a wonderful face lift and is where a delicious al a carte or buffet breakfast is served daily,It is transformed at night into their new Club Intercontinental which was originally located on a higher floor,afternoon tea and coffee,canap?s and a wide variety of hot and cold snacks are offered to members together with cocktails,wines and beers till early supper time when it reverts to a bar and restaurant.The restaurant has a fine wine list and good menu on offer and is also open to non hotel guests.

    Club Intercontinental is and has always been a haven of peace and quiet and is a privilege to guests using Club floors,entry can be purchased as well and recently to benefit Royal Ambassador members with free entry irrespective of room category chosen.The hotel is part of the IHG Group and their loyalty program is well worth joining as it offers special rates and privileges worldwide.I will be visiting again soon and look forward to going.

  • Needs some work!

    by ASGtravel on 2017-10-11 06:40 pm

    I was disappointed with this hotel. It's in a great location, but the service was poor and the place is in desperate need of a facelift.

    Be prepared for slow checkin, rooms that aren't ready after 4:00 pm, dirty surfaces and carpet, crazy valet prices and overcharges on your final bill.

    Nothing horrible occurred, but I'd recommend the Fairmont next door until the management invests in some renovations and some training.

    Owner Response
    Thank you for taking the time to provide feedback of your stay with us.
    I'm disappointed to hear your stay didn't meet your expectations. I have passed along your comments to our management team as well.

    Should you wish to discuss your stay with us further, please email me at ICMarkHopkins@ihg.com

    Best,
    Asmara Mazur
    Front Office Manager

    asmaramazur, Front Office Manager at InterContinental Mark Hopkins San Francisco, responded to this review

  • Finale for a year!

    by PNWAsia on 2017-10-11 06:04 pm

    I was relocating out of SF and needed a final nite to stay, and selected the Mark Hopkins. I went for the lowest priced room, but upon arrival requested something of an upgrade even if I had to pay. They were able to provide a better room at my same price. The bellman, front desk manager, concierge, valet ... everyone there was pleasant, accommodating and truly anticipated any of my needs.
    The only flaw is the breakfast. The options for value were not as expected. Also, it was only buffet or set breakfast, with no option for an a la carte omelette which is what I would have preferred. The venue is nice, but the host at the front desk was the only person not accomodating. I would not have breakfast at the hotel again as my own side note, but I do recommend this hotel for accommodation, room and service.

  • Very nice!

    by Brad945 on 2017-10-09 03:02 pm

    Loved this property! Great location, great service, just a fantastic experience all the way around. Beautiful property located in a nice area. Would consider for future trips / business meetings. I've been to many other hotels in the city, this is one that went over and above the call of duty to please guests in a very welcoming and professional manner.

    Owner Response
    Thank you for taking the time to provide feedback of your recent stay with us.
    I am delighted to hear you enjoyed all our hotel has to offer and hope to welcome you back soon.

    Best,
    Asmara Mazur
    Front Office Manager

    asmaramazur, Front Office Manager at InterContinental Mark Hopkins San Francisco, responded to this review

  • Classic SF luxe, but overpriced

    by EAA709 on 2017-10-09 09:53 am

    It's fun to stay at one of San Francisco's classic hotels. The Mark Hopkins sits atop Nob Hill with an amazing view and is full of fascinating history. Our hotel suite was newly renovated and therefore really, really nice. (We had to upgrade from a regular room in order to fit the roll-away bed to accommodate our daughter.) The windows--and even the doors within the suite--are completely sound-proof, so the room was extremely quiet.

    However... Although, we got an ok price on the suite, EVERYTHING associated with the hotel is very, very expensive. They charge $7 for a mediocre to-go coffee that comes out of a machine. Parking is $57/night. Their breakfast buffet is $32. One night, we had room service bring up some wine and water glasses, and they charged us $40 for it. So if you're going to stay at the Mark Hopkins, be prepared to shell out a lot of money at every turn.


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