Check Availability
Modify/Cancel Reservations
More Search OptionsReturn to Check Availability Console

InterContinental Mark Hopkins Hotel


    InterContinental Mark Hopkins Hotel
 in San Francisco
    InterContinental Mark Hopkins Hotel
 in San Francisco

Reviews

TripAdvisor Traveler Rating:
2679 Reviews
Latest TripAdvisor Reviews

  • Renovations long overdue

    by S M on 2018-06-23 04:33 pm

    Great location on top of Nob Hill, but the lady needs a complete overhaul. The decor and furniture was very dated and dingy. Very few electrical outlets in our suite. I believe if we had not been IHG members we would have had to pay for internet access. Worth checking into if that is important to you. Very nice linens on the bed and a comfortable mattress. The staff was great which is why the rating is three stars.

  • Good Property, Old Rooms

    by Sal_Paradise767 on 2018-06-19 05:06 am

    Stay Report - 6/13 - 6/15

    Location: The hotel is located on the corner of California and Mason Streets in the Nob Hill Neighborhood. While I felt on my visit that a lot of San Francisco is suffering from a massive homeless population, some of whom are very aggressive, it's not noticeable in this neighborhood. The California Avenue trolley had a stop right outside the hotel or you can walk about a mile to Montgomery Street or Embarcadeo BART stations. Just be advised any walks south or east involve a steep downhill and obviously steep uphill on the way back.

    Hotel: Beautiful from the outside. A classic Depression era building that's inviting and has sweeping views of the city and the bay. There's a small lobby bar and of course on the 19th floor is the Top of the Mark restaurant and bar which features great views of the city.

    Check In: Handled by a very friendly agent who confirmed my upgrade to a "deluxe" room and prepared keys for me. No issues getting a 4 PM late checkout my last day.

    Room: Pretty disappointing. In a word it's old. While I don't mind the older style building and older style lobby, the room itself was depressing. No outlets near the bed, small closet, absurdly tiny bathroom without enough room to put one person's toiletries on the shelf let alone two etc. I was glad I wasn't spending too much time in the room

    Other: The Top of the Mark is a great place for drinks. They have an incredible liquor selection and very friendly staff. Their bar bites menu is a little weak but not as expensive as you might think. I also had room service breakfast my second day which was done well.

    I spent a lot on this hotel (something like $750 for two nights) and was disappointed by the room which cancelled out the service and the location. Not sure I'd be back.

    Owner Response
    Good Afternoon, Sal_Paradise767!

    Thank you so much for your feedback. We are glad that you enjoyed your stay with us and all that our classic property has to offer. We do understand that our rooms are a bit outdated, but we are looking forward to our renovation coming soon. We hope to see you again, especially once our renovations are complete!

    Kind Regards,

    Nikita

    Nikita T, Manager at InterContinental Mark Hopkins San Francisco, responded to this review

  • Like stepping back in time

    by Ginhal on 2018-06-18 05:25 pm

    What can I say besides we enjoyed our stay in this historic hotel. We found it in a perfect location for site seeing as it was a close downhill walk to Union Square, Chinatown, and about a 15 minute walk to the wharf. We asked for on a high level floor with a view of the bay and that is what we received. It was still a bit noisy with the window open but we didn't mind, it was fun to see the trolley and the hustle and bustle below. We did stay club level and that was fine. The food and drink selections were good, breakfast was better than the happy hour. It is a bit hectic as the club level is to the side of the lobby and also open to the public in the morning, but the staff was very welcoming (with the exception of one concierge) and by the end of our stay knew our names. The only thing was the rooms could use a bit of a refresher. While they are large they are looking a little worn but it was clean. I would stay here again, but I would wait until maybe the rooms are updated a bit.

  • The Grande Dame

    by lemons1 on 2018-06-16 08:59 pm

    Got an upgrade for a reasonable amount of $ on this four-night stay, and was very happy with a 12th floor room. Overlooked the cathedral with a partial of the Golden Gate Bridge. Yes, it's the sort of place that is what Shabby Chic tries to emulate - the furniture had a few dings and there was fraying on the side of the comfy chair (with upholstered ottoman!) - but it felt authentic. Took a little while to find drawers into which to unpack (they're in the cabinet where the fridge is), but the closet is large, there's a real luggage rack, and both the room and the bathroom (tub-shower) were very roomy. And a good mattress. In addition, I was impressed by the pleasant but not stiff attitude of all the staff I dealt with, the front desk, the dining room, and even the doormen. (Hi to Sal, a charmer!) Breakfast is allegedly buffet only, but I asked for and got just a croissant and coffee. There's also to-go coffee - but you're charged for it, just so you know. Saturday night at the Top of the Mark, was quite busy with plenty of people actually dancing, a varied crowd, although they shut down at 12.30. I'd stay again if the rates were as reasonable as those I found.

  • April Weekend Visit

    by pnwguy1j on 2018-06-16 11:36 am

    My brother and sister-in-law came into town for the weekend and we decided to head to San Francisco for a few days. Since my brother and I are big fans of the Intercontinental brand, we decided to stay at the Mark Hopkins. This is a classic old hotel with lots of history. Located on top of Nob Hill, the hotel has an amazing view (if you are lucky to get a room facing the right direction). We arrived at the hotel and entered the nice lobby. At check-in, they informed us that my brother's room was ready but ours was not (it was ready an hour later). My brother was upgraded to a suite and we were given a mini-suite. The rooms were nice but the furniture is showing its age. Since we were in a club level room, we used the lounge located on the first floor. Menu and drink options were good...just no view (not a big deal).

    Overall, we had a good time but we realize that we like the newer Intercontinental Hotel in Downtown SF. More modern and better club lounge.

    Owner Response
    Good Afternoon, pnwguy1j!

    Thank you so much for your feedback. We are glad that you enjoyed your time here at the Mark Hopkins! We do realize that some of our furniture is a bit outdated, but we look forward to our renovation coming soon. We hope you will come see us again, especially once our renovation is complete.


    Warm Regards,

    Nikita

    Nikita T, Manager at InterContinental Mark Hopkins San Francisco, responded to this review


Book by Phone: +1 800 678 8946 Best Rate Guarantee


It appears you are using an older web browser! While using our site, you may encounter some trouble along the way. For PC users, we recommend upgrading to the latest version of Google Chrome, Internet Explorer, or Firefox. For Mac users, we recommend the latest version of Safari, Firefox, or Google Chrome.