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InterContinental Mark Hopkins Hotel


    InterContinental Mark Hopkins Hotel
 in San Francisco
    InterContinental Mark Hopkins Hotel
 in San Francisco

Reviews

TripAdvisor Traveler Rating:
2611 Reviews
Latest TripAdvisor Reviews

  • Beautiful room, good staff ... but paper thin outer walls

    by ctwino on 2018-02-18 04:48 am

    Only stayed for one night and got a complimentary upgrade to a huge, beautiful room on the 17th floor. That was greatly appreciated. But, there was construction nearby outside, and you could hear everything, even on the 17th floor, and ALL night. Trucks backing up, metal crashing, even a guy whistling. I will definitely stay here again, but if I do, I'll be certain to request a room away from any potential outside street noise because it seemed crazy to be able to hear so much construction noise from an elevated floor.

    Owner Response
    Thank you for taking the time to provide feedback of your recent stay with us. I'm happy to hear you enjoyed the upgraded room and apologize you were disturbed by the outside noise. I've passed along your comments to our management team as well so we can improve upon the experience for your future stays.

    Best,
    Asmara Mazur
    Front Office Manager

    asmaramazur, Front Office Manager at InterContinental Mark Hopkins San Francisco, responded to this review

  • The Best Hotel in SF.

    by papalynch on 2018-02-17 03:14 pm

    This Hotel is throughly my favorite Hotel in SF. it worths every dollar you spend. I've been in most of the five star hotels in SF. but non of them could compare with this magnificent hotel in the heart of SF. Nob Hill cross from Fermont hotel. That's why we stay there when we go to SF. Their service is very personalized. It was amazing how quickly they respond to your needs. It is a Gem in SF.

    Owner Response
    Thank you for taking the time to provide feedback of your stay with us.
    I'm delighted to hear you enjoyed your stay with us and were able to take advantage of the location.

    Looking forward to welcoming you back soon.

    Best,
    Asmara Mazur
    Front Office Manager

    asmaramazur, Front Office Manager at InterContinental Mark Hopkins San Francisco, responded to this review

  • Classic Hotel

    by Alucard827 on 2018-02-13 00:53 am

    I had a great room with a fabulous view of San Francisco. The staff was warm and friendly and it being our first time at the hotel made it feel that much more like home. The location was amazing within walking distance of some great restaurants, as well as Chinatown. I will definitely consider return to this property on my when coming back. Thank you again for giving us that great renovated room.

  • Opulent

    by Alzor S on 2018-02-11 02:06 am

    To me this hotel is always been the kind of place where rich older well healed people stay to feel classy. While everything is nice there and you feel important when you stay there it does feel like it skews a little older than maybe what I am typically comfortable with

    Owner Response
    Thank you for taking the time to provide feedback of your recent stay with us.
    Your comments have been shared with our management team; should you wish to share more details, please don't hesitate to contact me at ICMarkHopkins@ihg.com

    I hope to welcome you back in the future

    Best,
    Asmara Mazur
    Front Office Manager

    asmaramazur, Front Office Manager at InterContinental Mark Hopkins San Francisco, responded to this review

  • Excellent stay

    by shooby70 on 2018-02-10 12:10 am

    Spent one night in a Club Intercontinental Room on the 12th floor. Had a lovely view of Grace Cathedral and the square. It's true the hotel is in need of some refurbishment, but nonetheless i loved the hotel. The room was spacious and the bed extremely comfortable. The club lounge was great, offering a delicious breakfast and cocktails/alcohol in the evening in a stylish and tastefully refurbished lounge. The hotel staff were welcoming and professional, and the location is fantastic on elegant Nob Hill, a short walk downhill to the madness of Union Square. Would definitely stay here again!


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