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JW Marriott Essex House New York


    JW Marriott Essex House New York
 in New York
    JW Marriott Essex House New York
 in New York

Reviews

TripAdvisor Traveler Rating:
1808 Reviews
Latest TripAdvisor Reviews

  • Just Great!

    by MatthewRix on 2017-11-18 10:24 am

    Is this hotel overpriced for the size of the rooms? Absolutely! The rooms are small, and the elevators are even smaller. But it's truly a wonderful hotel with a rich history of New York City. It's right across the street from Central Park, a few blocks away from time square, the Opera house and tons of great restaurants. The hotel didn't wow me, and if available I would go back to the intercontinental, but no complaints at all about the hotel.

  • Perfect Location for NYC Marathon With Staff Who Go Extra Mile

    by dancP2505UT on 2017-11-17 01:13 pm

    Our family had three rooms at Essex House for NYC Marathon Weekend. It's on the last mile of the race, across the street from Central Park and a short walk to Broadway Theaters and a long list of good restaurants and museums. The staff are very attentive and professional. This was our first visit to Essex House but it definitely won't be our last.

  • My "Go To"

    by ValDlewis on 2017-11-16 11:37 am

    I have stayed in a number of great NY hotels, but I always come back here when I can. Location-unmatched. Service-superior & customer focused. And the staff is actually "nice." Checked in after 10 p.m. on a Sunday. Extra kudos to Aetienne (sp)Same service as if it was mid-day. Executive lounge has a good, hot, full breakfast with offerings for all diets. Rooms have been updated. Good size rooms for NY. And my papers were at my door each and every morning.

  • Maybe its fine if you use rewards points, but...

    by Sheldon K on 2017-11-14 06:31 pm

    Yes it is a great location across from the park, but everything about my 2 nights was average.. Check in was fine. I arrived early and got into a room. No view, small bathroom, no evening turndown service, bland food at the breakfast buffet. What bothered me the most was late night and early morning noise from possibly trash cans outside the building that was annoying even on the ninth floor. I was not impressed.

    Owner Response
    Dear Sheldon K,

    Thank you for sharing your valuable feedback with us. We are glad that you enjoyed our unbeatable location and seamless check in process; however, it concerns us to hear that other aspects of your stay did not quite meet expectations. We apologize for any minor shortcomings or disturbances you may have encountered, and hope to welcome you back in the future for an experience that more closely reflects our standard of excellence.

    Sara S, General Manager at JW Marriott Essex House New York, responded to this review

  • Business & Pleasure

    by steveC_delmar on 2017-11-14 09:37 am

    We enjoyed an outstanding experience staying at this Marriott --- from the people and accommodations to the location and amenities.

    Our rock star concierge David Rahner was very informative and tapped his local network to help us with everything from dinner reservations to navigating the local music scene. Thanks David!

    The location on the southern border of central park was perfect for both business purposes and personal pleasure.

    Owner Response
    Dear steveC_delmar,

    We are grateful for the time you have taken to review your recent stay at JW Marriott Essex House. While we are thrilled that you enjoyed our comfortable accommodations and excellent location, we are most delighted to hear that you were impressed with our remarkable service. We will be sure to pass along your kind praises to David and the rest of the team, who will be pleased to know that their services exceeded your expectations. Whether for business, pleasure, or both, we look forward to welcoming you back to Manhattan for another impeccable experience.

    Sara S, General Manager at JW Marriott Essex House New York, responded to this review


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