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JW Marriott Essex House New York


    JW Marriott Essex House New York
 in New York
    JW Marriott Essex House New York
 in New York

Reviews

TripAdvisor Traveler Rating:
1854 Reviews
Latest TripAdvisor Reviews

  • Beautiful hotel

    by MakeupArtist40 on 2018-01-18 03:31 am

    a piece of New York City history.. In the lobby you can see artwork/historical photos about New York, the hotel, and the park.. this is a beautiful property in a wonderful location... walking distance to Central Park, the MoMA, shopping, and other attractions.
    Very comfortable room and beds and clean..
    Be aware that this is a pet-friendly property.. so if you suffer from allergies, you might want to inquire about an animal free room when you book.
    No coffee maker in the room.. which we found odd since even Marriott courtyards have coffee makers in the rooms. But that's the only negative really.. Highly recommend.

    Owner Response
    Dear MakeupArtist40,

    Thank you for taking the time to leave us your thoughtful review. It was a pleasure to have you as our guest, and it is heartwarming to hear that you enjoyed your stay in our iconic Manhattan hotel. We are certainly proud of our fantastic location and luxurious accommodations, so we are elated that you appreciated these aspects of your experience. The next time your travels bring you to the Big Apple, we would be honored to welcome you back for an all-around five-star stay.

    Sara S, General Manager at JW Marriott Essex House New York, responded to this review

  • good visit

    by rakanammar on 2018-01-17 010:12 pm

    rooms:3/5
    location:5/5
    bathroom:2/3
    lobby:2/3
    pool and gym:1/3
    service:3/3
    exterior design:2/2
    extra:5/16 (large hotel, skyscraper, view, multiple dining, spa)
    total:28/40-price:1200-3300/rooms:515/stars:5
    my rating (experience): Good

    Owner Response
    Dear rakanammar,

    We appreciate the time you have taken to detail your review of JW Marriott Essex House. It is wonderful to discover that you enjoyed our excellent location and historic Art Deco design, along with a number of other things. We apologize for any minor shortcomings you may have encountered, and encourage you to contact us directly if you wish to further discuss your experience. On behalf of our dedicated staff, we look forward to welcoming you back for another memorable visit soon.

    Sara S, General Manager at JW Marriott Essex House New York, responded to this review

  • Historic property with contemporary touches and terrific staff

    by NJNanWeiner on 2018-01-17 04:08 pm

    Conveniently located on Central Park South, the Essex House is an awesome property and the staff was terrific, especially Jasmin Chen! Rooms are totally refreshed, clean and comfy and while we did not have much of a view, it was extremely quiet. City hotel rooms are never spacious but we were quite happy with the king size, standard room, and it worked well for us.

    Owner Response
    Dear NJNanWeiner,

    Thank you for taking the time to share your generous review of JW Marriott Essex House. We are thrilled that you enjoyed every moment of your time with us, from our excellent location to our comfortable accommodations. We will be sure to pass along your kind praises to Jasmin and the rest of our team, as they will be elated to hear that their friendly and attentive services exceeded your expectations. The next time you are traveling, it would be our pleasure to welcome you back for another five-star experience.

    Sara S, General Manager at JW Marriott Essex House New York, responded to this review

  • Pleasure, Christmas time 12-11-17-12-15-17

    by winterMA on 2018-01-17 08:04 am

    Lovely room, every amenity, even umbrellas, robe,, slipper, towels are luxurious , entire staff were over the top in every respect. Rooms were immaculate and beautifully appointed. Cannot wait to return.

    Short taxi ride to dept stores, if it was in June, it would be a healthy stroll.

    Owner Response
    Dear winterMA,

    We appreciate your kind words and lovely review of JW Marriott Essex House. It was a pleasure to welcome you for a memorable stay over the holidays, complete with impeccable service and luxurious accommodations. Should you find yourself in New York in the future, we would love to welcome you back for another exceptional experience in our beautiful Manhattan hotel.

    Sara S, General Manager at JW Marriott Essex House New York, responded to this review

  • False advertising on their room size

    by mati d on 2018-01-14 04:08 pm

    We booked the park view king for our anniversary. We when arrived it was noticely small than the pictures online. When I asked how many square feet it was I was told they range from 300-350. I told them that it was advertised as 350 SQ. They offered to switch my room to a non park view. I refused because I specifically chose this Hotel because of the view.

    Owner Response
    Dear mati d,

    Thank you for taking a moment to share your review of JW Marriott Essex House. We regret to hear that certain aspects of your stay did not quite live up to your expectations, and we apologize for any miscommunication or shortcomings you may have encountered. We welcome you to contact us directly if you wish to further discuss your experience. We look forward to hearing from you and, hopefully, restoring your faith in our Manhattan hotel.

    Sara S, General Manager at JW Marriott Essex House New York, responded to this review


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