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LondonHouse Chicago


    LondonHouse Chicago
 in Chicago
    LondonHouse Chicago
 in Chicago

Reviews

TripAdvisor Traveler Rating:
1355 Reviews
Latest TripAdvisor Reviews

  • Feels like home

    by epigramic on 2017-12-09 011:59 pm

    Stayed here for a week with family - felt like home. Beautiful and comfortable furnishings, fast internet access, and great TVs that link up to Netflix and Hulu. Room service was quick and delicious with reasonable prices. Great location along the river (the views!) and key attractions - magnificent mile, museum campus, navy pier, shopping - are a quick walk/drive away.

  • OK, but not great

    by pantone808 on 2017-12-09 05:58 am

    We needed a last minute room, due to construction on our home. The rooms were discounted, and easy to get on Friday night, but now I know why.

    Pluses:
    Quiet room, curtains blocked light. Modern lighting controls throughout. Nice, higher-end furnishings & design, felt cozy. Tivoli radio, bedside plugs for charging, bedside sconce & mini reading lamp. Toto toilet, modern shower, Malin & Goetz toiletries.

    Minuses:
    No ground floor lobby - big mistake, no presence on street, no free room upgrade (they offered city view for half price of $30). Very compact Y-shaped room. Sheets scratchy, not enough pillows to lounge comfortably in bed, 1 small robe, not 2. Frustratingly slow Wifi, no new or current films on demand to watch, few channels (they suggest you stream your own via chrome cast). 1 hook total in bath, zero towel bars! No handshower, no bench, center drain (who wants to stand on shower drain?). Had to leave voicemail for room service. Finally called back, but very small, unimpressive menu. We ordered 2 burgers, a salad, fries w/ aioli, 2 waters, 1 dessert, 1 tea. We got most of it, sans tea, aioli, silverware for 2nd person, and bill was $95! We called back, she brought pot of tea & silverware, but no mug or cup, or typical cream, sugar or honey? We caught it and asked before she left room, she made excuse "we ordered so much" but then she never came back!? Thankfully we used the tiny espresso cups for tea. The food was mediocre. I know Chicago & it's foodie scene, this was a ridiculous room service disaster.

    I think this hotel has potential to improve on many levels, but they need to start with management and staff training. It's in a historic building, centrally located, perfect for visitors. I hope it becomes the kind of hotel I would expect in this location, with the appropriate amenities and thoughtful service to match.

  • Great Service & Great Views

    by Nick J on 2017-12-08 12:57 am

    During our stay, Jose the concierge recommended that we check out the lobby bar for live music. It was a great idea, and the holiday ambiance was wonderful. Jose even walked us up to the roof top bar and gave us a quick architecture lesson as we looked out on the city. I thought Jose went above and beyond our expectations and we had a great time. Thanks again!

  • London House Chicago

    by E9018ECcynthial on 2017-12-08 10:30 am

    Great location, convenient to many downtown activities. Excellent customer service, very accommodating staff. Wonderful lobby bar, roof top/ view bar and plenty of other eating options near by. Up to date fitness center.

  • Great Place to stay while in Chicago!

    by jtdeang on 2017-12-08 09:02 am

    The hotel and service was exceptional. Great location. The food was excellent, especially breakfast to start the day. Rooms have some great views of the city and the lake. I would highly recommend to all Hilton Honor members. Great meeting area.


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