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Marriott Syracuse Downtown


    Marriott Syracuse Downtown
 in Syracuse
    Marriott Syracuse Downtown
 in Syracuse

Reviews

TripAdvisor Traveler Rating:
266 Reviews
Latest TripAdvisor Reviews

  • Beautiful but disappointing...again

    by Ginny T on 2018-02-20 02:52 pm

    I stayed here for business Jun 2017 and again Feb 2018. My first time was disappointing because it was under construction and difficult to navigate. There was several dead ends and detours that made getting to amenities an experience like the hedge maze from The Shining. Six months later, the construction is done, but the layout has only gotten worse. They boast 4 eateries within the hotel. I wandered around for 10 minutes trying to find even 1. What they have is 2 bars, 1 Irish Pub and one dining room that requires reservations. For a woman traveling alone, it would be prudent to offer options that don't entail the bar atmosphere. And for guests, it would be good to know ahead of time reservations are required! My outside options were a deterrent due to the dark streets and questionable safety. There is the option to order in room dining. But you have a choice: wander around to find the pick-up point for free or have it delivered to your room for a $5 fee. Of course you could just settle for the leftover peanuts from the flight here, or stale crackers ( which I should have saved as a bread trail to find my way around) from lunch one day last week. If that doesn't resonate with you, how about my room was never serviced. So I ventured out again to track down the essentials from housekeeping. She let me know that "it's not her fault the Day housekeeper didn't clean the room." Hmmm...If you are still considerIng
    staying in this beautiful hotel, pack food and bring your own toiletries. You just never know when your room might not be equipped. When you run out of toilet paper, you'll thank me. Finally, I am a loyal Marriott customer and have stayed all over. This one will not be in my future.

  • Great Time!

    by Kimberly H on 2018-02-19 10:55 am

    We stayed here for my BF's bday in November. The hotel was beautiful as well as the room. Modern and undated. The breakfast in the morning was awesome too. Close to downtown if you are headed out for the night. You wont be disappointed staying here.

  • lack fo flexibility

    by Mary D on 2018-02-14 04:24 am

    My grandma recently died and I needed to book a last minute hotel. Without realizing it, I booked a room at the Marriot Syracuse Downtown vs. the Marriot in Rochester. When I realized my mistake, I immediately called to see if I could reschedule (not even school) my reservation. I was told too bad, so sad. So, they kept my money for the reservation and have lost my future business.

    Owner Response
    Good afternoon Mary D,

    I am very sorry to hear of your loss. Thank you for advising us of this situation. I would be happy to look into this situation for you as this is not something that our Front Office team should be advising you. We try to accommodate our guests with extenuating circumstances such as your own.

    Either myself, or my manager Emily, would be happy to assist you with this issue, but we will need more information in order to assist you. Please do not hesitate to let us know how we can help you.

    Thank you for your time, and I look forward to correcting this issue for you in the very near future.

    Warmly,
    Reid Beadel
    Front Desk Manager

    Reid B, Front Desk Manager at Marriott Syracuse Downtown, responded to this review

  • Interesting Building

    by MaverickViper on 2018-02-08 01:44 am

    I stayed at this hotel with a group of colleagues recently. I have to say I was impressed by the building. It has a very interesting history. But, there was a few issues during my stay.

    My room was very well appointed with a very comfortable bed. However, I had an issue with the standard of the food I was served in one of the onsite restaurants. We arrived towards the end of the service. Unfortunately what I was served was cold. And then there was the wait to get an alternative dish. When it arrived my colleagues had finished. To be fair the issue was dealt with at the time. But it wasn't a good moment.

    In the round not a bad stay.

    Owner Response
    Dear MaverickViper,,

    Thank you for taking the time to let us know about your stay. I sincerely apologize that your stay did not meet your expectations. Your feedback regarding your restaurant experience will certainly help us grow as a team towards a higher level of service. I'm so very glad to hear that you were able to take in the architecture of the building and the remodel of the guest rooms!

    Please reach out if there is anything I may assist you with, and I hope that we can serve you better the next time your travels bring you to Syracuse.

    Warmly,

    Munira K.
    Marriott Syracuse Downtown

    Munira K, Front Desk Supervisor at Marriott Syracuse Downtown, responded to this review

  • Great Stay

    by 829kelli on 2018-02-02 10:17 am

    Our stay at Marriott Syracuse Downtown was great and a special thanks to Julio Caravia for all his help! He made our stay super comfortable and really help us with our travels around Syracuse, New York.

    Owner Response
    829kelli,

    Thank you for your kind words! We have an amazing hotel, and a first class team and we are happy to hear you had a good experience with you while you were staying with us.

    We hope to see you the next time your travels bring you to Syracuse!

    Warmly,
    Reid

    Reid B, Front Desk Manager at Marriott Syracuse Downtown, responded to this review


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