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Marriott Syracuse Downtown


    Marriott Syracuse Downtown
 in Syracuse
    Marriott Syracuse Downtown
 in Syracuse

Reviews

TripAdvisor Traveler Rating:
248 Reviews
Latest TripAdvisor Reviews

  • First overnight at Marriott Syracuse Downtown

    by Willisdds on 2017-12-06 10:04 am

    A bit confusing as to where to pull up for checking in, quickly remedied by the staff. Check-in easy, bell hop helped us to our room. Fantastic room on the fifth floor, spacious, only wish there had been a tub. Attended an office party with delectable appetizers, followed by buffet style green beans, mashed potatoes, and fabulous rib roast. Service lacked at times was the consensus the next day. Overall an excellent facility with great staff.

  • Better sleep on NJ Transit

    by nlibra777 on 2017-12-05 03:52 am

    Avoid at all costs. I'm not sure what's worse hearing the neighbors ALLLLLL night, the homeless people shouting outside or the garbage pick at 3am an 5am outside. Oh no maybe the early morning construction outside my window. Sure the hotel looks pretty... that is it. They are friendly. But no way in hell would I ever go back. As I write this my neighbors are whistling at what I hope is child and 2 homeless people just got off a bus outside and are running down the street scream profanity at each other. Such a great nights rest...
    photos attached are from my window.

    Owner Response
    Dear NLibra777,

    I sincerely appreciate the time you took to make us aware of the atypical experience you endured here at the hotel. With your information, the Head of Security is now informed about the noise levels - interior and exterior - and is in process of creating a plan of action to address this. My goal is to help my guests in any way possible to make their stay more comfortable, and I apologize for not being able to address this at the time of occurrence. Please do not hesitate to contact myself or the Front Desk, at any hour of the day, so we can ensure the best experience possible.

    Thank you for your valued feedback, and please reach out if there is anything I may assist you with.

    Sincerely,
    Reid Beadel

    Reid B, Font Desk Manager at Marriott Syracuse Downtown, responded to this review

  • In town for my (much older) brothers 70th birthday party

    by MelvinBarry on 2017-12-02 12:53 am

    Just checked in this afternoon and staying for 2 nights. First and foremost EVERYONE that works here could not be more pleasant and helpful. Upon checking in I asked to be upgraded to a Junior Suite which technically I am entitled too as I am a Platinum member and they had NO issue with me doing that. The room is fine. It has two rooms - one with a King and the other with a pull out sofa. I told them a high school friend was staying with me for one of the two nights I will be here. I opened up the couch to see if it was already made up and it was not. I went to the front desk to ask if they could make it up and then return it to couch status and they had to call housekeeping but ultimately said sure, no problem. I was gone out of the room for maybe a half hour or so and when I returned the sleeper sofa had already been made up although they failed to return it to couch status - which I did myself - no big deal. I then decided to watch the news on the television - there are two in the suite - but oddly enough only one remote. I called the "at your service" # and explained that there was only one remote and asked if that was typical. The woman asked me if it operated both TV's and I said I didn't know - just that it seemed rather odd to have one TV in each room but only one remote. She said she would have another remote delivered but that was close to an hour ago so I am still waiting. 1st world problems. Again - ALL the people at this hotel could not possibly be nicer.

  • Thanksgiving dinner

    by chefkiernan on 2017-11-26 01:39 pm

    I joined a group for a Friendsgiving dinner. It was the best. All the dishes one would have at home without the clean up or the drama. We then had after dinner drinks at the Barbershop bar...again great service. A fun day had by all...perhaps a new tradition.

  • The absolute best

    by Phillip B on 2017-11-23 05:36 am

    One of the top 10 hotels I have stayed as far a beautiful rooms and common areas. Meticulously restored 1920's gem but with up to date 5 star amenities. Wouldn't stay anywhere else in Syracuse again.
    Service and staff friendly and great dining.


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