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Marriott Syracuse Downtown

    Marriott Syracuse Downtown
 in Syracuse
    Marriott Syracuse Downtown
 in Syracuse


TripAdvisor Traveler Rating:
203 Reviews
Latest TripAdvisor Reviews

  • Bad stay overall

    by Alexandra P on 2017-08-13 06:55 pm

    My family was in Syracuse for a graduation, and upon first impressions, the Marriott seemed like a good choice. Unfortunately, we were very disappointed with our stay. First of all, wifi is not free despite the website saying otherwise. Only Marriott members could have free wifi, which doesn't make sense when even my mechanic has wifi, but a top rated hotel doesn't? We were also told that breakfast was included when our room was booked, but once again, when we checked we were told that we would have to pay $18 if we wanted the buffet breakfast. Only when we showed them our booking with "free breakfast" written on it, they reluctantly give us breakfast passes. Room service did not come until almost 4 pm on the first day and only after my grandmother asked for them to clean our room. The cleaning lady herself was very rude to us and kept "huffing" like this wasn't her job. Upon check-out, we were told that our room was charged to my aunt's credit card, and not ours, which was correct. However, once we returned home and checked our credit statement, we discovered our credit card was charged for the nights we stayed instead of my aunt's. We called the hotel to explain that they charged the wrong card, but they did not seem to care at all, and rudely said there was nothing they could do about it. We even told them we were going to write a poor review of our stay, and they just said "ok" and hung up on us.
    Bottom line: find somewhere else to stay in Syracuse

    Owner Response
    Dear Alexandra,
    I'm the Front Office Manager here at The Marriott Syracuse Downtown. It has been brought to my attention that your recent visit with us was not up to par. As you may know Marriott always strive to provide the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. I hope you can forgive this inconvenience and not let it stop you from staying with us in the future. In fact I would like to offer you and your family an upgraded room and acces to our M-Club if you are coming again to Syracuse.
    Carlos Roldan
    Front Office Manager
    Marriott Syracuse Downtown

    Carlos R, Manager at Marriott Syracuse Downtown, responded to this review

  • Nice hotel

    by Jon S on 2017-08-10 07:27 pm

    We had a day off in Syracuse and were lucky enough to stay at the Marriott. We got super lucky and were able to get into our rooms earlier than anticipated. What a great surprise and start to the day!
    Upon entering the property, you get a very clean smell from the forced odor sensations that have become increasingly popular in the gigantic casinos in Las Vegas. I am on board. I like it.
    I popped up the elevator and was very sad to see my room right next to the elevator. When I opened the door, I was very happy with the size of my room. It was pretty grande. No problem finding a place for my bags.
    Sadly, there was no bathtub in my room. I love bathtubs to soak my weary bones. So be it.
    I quickly took a shower which had good water pressure and was easy to control the temperature.
    There was a nice desk for work and there were ample electrical outlets scattered throughout the room.
    One problem I did have, however, was the electrical outlets/alarm clock next to the bed. I plugged in my laptop to it and was receiving no power. I traced the cable to its origin and realized that it wasn't plugged into anything. Boo! It seems as if the only outlet was directly behind the bed, under the mattresses and headboard. I cleared out the nightstand, pulled the mattress, boxspring, and whole kit and caboodle out and found the elusive electrical outlet. You're welcome, next guest. Shocked that someone working for the hotel wouldn't have plugged it in.
    The bed was super comfortable. Great bedding. Epic pillows (soft and squishy).
    The internet was very consistent and quick enough for my needs.
    The TV did not power up with the remote at all. When I powered it up on the TV itself, it had no cable connectivity. This should have been sorted out as well. I did not call down about it as I wasn't planning on viewing much TV.
    My room got fairly warm throughout the day and I finally took a gander at the climate control system. It was set to heat in the Summer! Aha, I have solved my problem.
    The curtains do not block out very well as there were three of them.
    There was plenty of street noise late at night. There was a constant roar of motorcycles racing around. I have no idea why the police don't sort that out.
    The immediate area around the hotel is still in rough shape. I had a great view of the parking lot across the street and it had quite a few characters just hanging around. It seems as if the area is up and coming and will be nice in about 12 months or so. I definitely would not suggest roaming around on your own any time after dark.

  • Beautifully-renovated Art-Deco/Mission Hotel in Downtown Syracuse

    by oxleyrise on 2017-08-09 02:10 pm

    Marriott renovated the Hotel Syracuse (built 1922-24) into a great hotel in Downtown Syracuse. The lobby is a masterpiece with multiple art-deco touches and incredible wall murals.

    The rooms are spacious and hallways are true to origin. It is worth the extra to stay on the Club Floor and ask for a corner room. The Club itself, though is just above and overlooks the historic lobby. The breakfast is good and the evening hors d'oeuvres will be enough to get you started for dinner.

    The bathrooms were a bit of a disappointment with a mildewed fiberglass shower.

    The location is great for conventions at the Oncenter. However, you may encounter panhandling on the streets if you want to take a walk to see some of the beautiful architecture downtown. The Niagara Mohawk Electric Building is an incredible piece of Art-Deco architecture.

    If you enjoy staying at nicely-renovated old "grande-dame" hotels, Marriott did a nice job on this one.

  • Modern features with Classic look

    by Freq_flyer60601 on 2017-08-07 02:31 pm

    The club level rooms were spacious, with a modern design and very nice. It was also very nice to see the beautiful and detailed restoration in the lobby, hallways and elevator. The club lounge is on the 2nd floor and larger than many lounges. The hotel was very nice and I would recommend it.

  • Wonderful Hotel, Wonderful Trip

    by JoyChristena on 2017-08-07 11:41 am

    My friend and I took an Amtrak train to Syracuse, New York, passing lovely little towns along the Hudson River before the train turned towards Syracuse. We stayed at the Marriott Syracuse Hotel and thoroughly enjoyed the accommodations, the hotel restaurant, and our large, comfortable room. That first afternoon we took a tour of the City and then returned to this beautiful hotel. We were invited there to entertain at a nurse's convention and had a wonderful time that weekend at the Marriott Syracuse Hotel.

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