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Marriott Syracuse Downtown


    Marriott Syracuse Downtown
 in Syracuse
    Marriott Syracuse Downtown
 in Syracuse

Reviews

TripAdvisor Traveler Rating:
305 Reviews
Latest TripAdvisor Reviews

  • Best Hotel & Staff in Upstate New York

    by Thomas H on 2018-06-04 06:44 am

    From the awesome renovation project to keep the hotel as it would appear when it first opened in the 1920's to the staffing of the reception or front desk, maid service, the 11 Waters restaurant and the valet service, it could not have been better. The food was excellent and reasonably priced. I spoke to the chef and he informed me that the excellence came from owner Ed Reilly's vision for this landmark hotel.
    While all the areas above were excellent I would like to say that I have never experienced a better valet service at any resort or hotel in my travels over the past 35 years. Tamecia, Julio, Tom and the rest of the staff could not have been more professional, friendly, courteous and better at their job function.
    I apologize for not having the names of people in the other areas as they deserve recognition as well. To the whole staff from owner on down, well done. It was a pleasure for us to stay there. Thanks for making a tough time in our families life so much better than it could have been.

  • Left my disabled daughter and I stranded at the Landmark!

    by ereed2018 on 2018-05-30 07:41 am

    We stayed at this hotel last October; I brought my twin daughters to see The Lion King at the Landmark Theater. One of my daughters is disabled and cannot walk; I was told that they would shuttle us to and from the theater. They did indeed take us there, but did not come back. We left the show 5 minutes early to make sure we didn't miss them, and they never showed. I had to carry my 9 year old disabled daughter a couple blocks back to the hotel, and when I got to the desk she simply said "Oh, my bad, I should've called you. The driver didn't want to go down into all the craziness by the theater and risk getting pulled over by the cops." Needless to say I was furious, and reached out to them via email. No response. Got in touch with the general Marriott customer service and they assured it would be taken care of within 5 business days. On day 6, I reached out again, and finally the manager from this establishment wrote back and said he was sorry, that he would put points on my card to make up for it. Not that it makes up for it in any way; they should have offered some sort of discount off my $300 room. Against my better judgement I just went to look at rooms there again as I'm taking my daughter to another show (don't worry, I won't use your shuttle, but I will be taking her wheelchair this time!), and low and behold they never added the points to my account! I have never left a bad review anywhere, so congrats Marriott you are my first! Never again!

    Owner Response
    Good Afternoon Ms. Reed,
    We appreciate your business and value your honest feedback. Your comments have been shared with
    the team as a critical way of looking at how we deliver exceptional service to all guests.

    I would love the opportunity to discuss your experience and subsequent follow up experience with you personally and better understand the situation.

    To that end, please do give me a call at 315-554-3501 or let me know how to best contact you directly.

    Best Regards,

    Jon

    Jon M, Manager at Marriott Syracuse Downtown, responded to this review

  • Everything was great

    by Tom C on 2018-05-27 04:56 pm

    We spent Friday and Saturday night in Syracuse and chose the Marriott because of its central location to museums, churches and the convention center.
    The hotel has been totally refurbished to its original grandeur, but with upgraded rooms (1 room now uses the space of 2 at it's original configuration). Spent time in Shaughnessy pub, the Eleven Waters restaurant and the attached Kabul coffee shop.
    Service from the valet to the busmen to the front desk and the restaurants was always helpful and cheerful.

  • lunch was ok

    by Marissa D on 2018-05-26 01:08 pm

    i didnt stay here. i had lunch here with my bowling friends. i was here in SYR for a USBC open (bowling) tournament.

    service was slow. staff was more into small talk, seem like buying time for delayed service. i had to have my sandwich to go. although the wrap was ordinary it was good and satisfied hunger. i had chicken avocado with bscon wrap. the french fries that i had to eat cold was tolerable- i still ate it all. was i hungry or was their fries good even when cold! they also have a $10 salad/soup deal that came with dessert. the brownies i was told was delish- soft, chewy and served warm. i was told by myself! i couldnt resist. i ate a tiny piece of the brownie even if not part of my order since i didnt ge the $10 deal. it'll make up for the slow service! :)

  • Amazing!

    by Marie L on 2018-05-25 06:07 pm

    I stayed at this hotel for a recent work trip. I arrived at the hotel at 9:15 AM on the day I was scheduled to check in and didn't fly out until 6:30 PM on the day of checkout. They were able to accommodate me as soon as I arrived and granted me a very late check out to work around my flight times. I was completely expecting to have to leave my bags at the desk and kill time around both check in and check out, but they were so accommodating! I spent most of my time at the hotel for a conference and loved it. The hotel itself is beautiful and the ball room certainly lives up to the "Beauty and the Beast" appeal. I highly recommend and will definitely be staying here again!


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