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Marriott Syracuse Downtown

    Marriott Syracuse Downtown
 in Syracuse
    Marriott Syracuse Downtown
 in Syracuse


TripAdvisor Traveler Rating:
287 Reviews
Latest TripAdvisor Reviews

  • Spacious room in a restored historic hotel, at the heart of town

    by CatonsvilleGeorge on 2018-04-17 05:55 am

    We enjoyed our stay at the Marriott Syracuse Downtown on all counts. It's just a block from the Crouse-Hinds Concert Theatre, where we were going to a performance. The hotel, originally built in 1924, was restored and reopened in 2016. A restored mural behind the reception desk represents scenes in the history of Syracuse. And take a look at the grand ballroom. We had Room 304, a spacious king-bed room with a bathroom featuring the latest model plumbing (hot water when you want it). We also enjoyed dinner in the Eleven Waters restaurant, a moderately priced restaurant on the ground floor. We booked our room with breakfast included, and it was a sumptuous buffet in Eleven Waters (ordinarily $15 per person). One caveat: If you're driving, watch for the "Marriott parking" sign. The old "Syracuse Hotel" garage across Harrison St. doesn't honor guest privileges for the Marriott Syracuse Downtown.

  • Very nice historic hotel

    by Dive4Blood on 2018-04-15 07:13 am

    Nice hotel, typical Marriott management (meaning, friendly but so-so service at the front desk, housekeeping and staff). Very attractive historic-looking lobby but I suspect it's mostly reproduction millwork. The room floors show the hotel's true age but are still decent, commercial grade spaces. Our room was small but serviceable with a very large, nice TV, good internet and nice bathroom. Recommend dining outside hotel although the coffee shop is good. Coffee maker in room but no fridge

  • Very satisfied

    by bjornkh on 2018-04-12 10:59 am

    A 3 night stay for business. A friendly staff supporting in any way. Loved the atmosphere of this traditional hotel. Great fitness center on the top floor with a view.
    I felt the breakfast restaurant were a bit understaffed. Took too long to place the order, get the check etc.
    A special thanks to Julio Caravia at the valet team. Friendly and service-minded!

  • Weekend Stay

    by TXGirl2001 on 2018-04-10 12:06 am

    My husband and I stayed three nights over a long weekend and very much enjoyed our stay. We were not renting a car and called in advance to schedule the hotel shuttle to pick us up at the airport on arrival. Due to several weather delays, I had to call 3 times total to update them on our status (they do say they track the flight, but I wanted to be sure they didn't have someone waiting for us when were weren't going to be there). Each time I called, the person handling the shuttle booking was very pleasant and understanding of our delays. When we arrived in Syracuse and proceeded out to wait, we did get a call from the driver saying he'd be there in 8-10 minutes, which was right on. The driver, Ace, was a breath of fresh air after all day in airports with cranky travelers. He was nice enough to drop us off a couple of blocks from the hotel at the convention center where we were heading, then take our bags to the front desk of the hotel so we wouldn't have to walk in the cold. He even offered to pick us back up when we needed later, but we made the short walk. Check in was quick and efficient. We booked a "run of the house" room through a third party site and I was initially worried since we were on the 5th floor, closest room across from the elevators. But here is where an old hotel has benefits... It was by far, the quietest hotel stay I've had in a long time. Thick walls and floors made for zero noise from neighbors. The hotel was booked solid those days as well (two weddings on Saturday plus the large convention we were in town for). The only noise complaint I have, other than idiots in the hallways laughing and talking after the wedding, were the doors. They are cool doors - with the old service inset-doors - but they are impossible to close quietly. Even when we tried to do so, you just can't. There is also a hospital not far down the road and we did hear sirens overnight one night. The standard rooms were surprisingly large for a downtown hotel. We had a king room that included a desk at one of the 3 windows, a full size couch and a full size chair. The large flat screen TV is wall mounted on a swivel so that you can pull it out and turn it to see decently from the couch. The bathroom was also large, with a double sink and walk in shower. The shower was great, although slightly narrow. Toiletries were nice and towels were only supplied for the number of guests in the room.
    We ordered room service the night we arrived since it was late and cold out and we didn't feel like venturing to either restaurant (Shaughnessy's looked VERY busy from outside and we didn't want to deal with the crowd). We opted to have it delivered for $5 as opposed to picking it up for free. The phone in our room would not ring to the room service number, so we called the front desk who made it seem like that was where the call would have gone anyway. We ordered a sandwich, a salad, a beer and a bottle of wine. We were told a 20-30 minute delivery time. A little while later, we got a call that the wine was out, but they could substitute another similar one, which was fine (we were charged the price of the original order). The food was delivered by a cheerful young lady who brought it in, set it on the desk and even poured the wine. The food was good at decent prices for a hotel. Very large piece of salmon with the salad.
    We ate breakfast at 11 Waters. We decided not to go with the buffet and instead ordered benedicts. One was served on biscuits which were not ready when we were there around 8am - we were asked if we'd like to make a change or wait the 8-10 minutes for them to bake. We said we'd wait and they were good. Service was strange - the hostess was our waitress the entire time while another server kept asking if another person was "on the floor". I assume they were short handed. When we saw another person, there was confusion on which tables were whose - luckily, our hostess did a great job for us.
    Easy walking distance to several great restaurants in Armory Square.
    Check out very early on Monday went well, with another nice young lady. We weren't able to get a printed receipt due to her waiting on the system at that time of morning, but she did email us one.
    Overall, this was a great stay and very convenient for our trip. I would recommend!

  • great hotel, great service, great shuttle driver!

    by jedandmarilyn on 2018-04-06 05:29 pm

    This is a hotel that reminds you of what the great hotels of the past were like. the renovations they made are wonderful, the rooms are spacious, and the lobby inspiring. I understand the ballrooms are lovely, too, although i haven't been able to visit them. The staff have been very helpful, including the front desk staff, the valet parking folks, housekeeping (who rescued a doggy-bag i had left after i checked out), and their shuttle driver, Alberto. Central to great restaurants, the MOST museum and other sites. i especially enjoyed their Jazz Wednesday series in the lounge.

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