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Marriott Syracuse Downtown


    Marriott Syracuse Downtown
 in Syracuse
    Marriott Syracuse Downtown
 in Syracuse

Reviews

TripAdvisor Traveler Rating:
234 Reviews
Latest TripAdvisor Reviews

  • Syracuse College Weekend

    by Elenimal on 2017-10-15 08:35 am

    Beautiful hotel!! But for 1100.00 for two nights very poorly managed! We check in Friday night and had the munchies and go to the late snack bar to be told that they ran out of food. How does a huge motel run out of food I don't know but they did. Room service was over at 11 as well and it was 11:05. Ok we could deal with that. Saturday morning we sleep in and leave our room at 11:30 and don't come back till midnight. They never cleaned our room!! No fresh towels no beds made nothing. So we had to call down for towels.
    Now fast forward to Sunday morning. Check out was at 12 pm at 9 am we had the do not disturb sign on and the maid was banging on the door yelling housekeeping. And then around 11 a maid just walked into our room without even knocking claiming someone lost their glasses and that our room had checked out already!! Seriously? What if we weren't dressed? I have stayed in cheaper hotels with better service! It's a shame because we would have used the often in the next 4 years. Now we will be taking our business elsewhere.

  • Nicely refurbished, a few minor flaws

    by Joe H on 2017-10-13 08:31 am

    The refurbishment of this grand old hotel was well done, and the signature features (the huge lobby, ballroom, etc.) look great. Even if you don't stay here, you might like a brief stop just to walk through the lobby to see the ceiling and mural.

    While we live only around 10 miles from the hotel, we were celebrating an anniversary and thought that it might be fun to spend a night here to see the results of the refurbishment done a couple of years ago. We had a king room and it was quite nice, though I would not call it excellent. The bed was comfortable, the room was clean, and the furnishings were good.

    A few minor deficiencies surfaced, none of which were serious enough for me to suggest that you stay elsewhere. One is that while our closet contained a full size ironing board and iron, and a safe, it didn't contain a mini fridge or small microwave. I'd gladly have traded the ironing board for a fridge. Another is that the hotel's snack/souvenir stand is very poorly stocked (I'd almost say non existent) and the only vending machines we saw were for beverages; if you want snacks, you must (a) bring them with you, (b) order from the very limited room service menu, or (c) walk several blocks to one of the downtown stores, which, we discovered, are closed by 9:00 PM on a Friday night.

    Now, I mention these things not because they are a big deal, but because fridges, microwaves, and snack machines or well stocked snack stands have become almost standard features for mid and upper range hotels. I travel a lot and I know this from experience.

    We ate at the hotel's 11 Waters restaurant for both dinner and breakfast and were satisfied with both experiences. I have separately reviewed that restaurant on TripAdvisor.

    The wifi was very easy to connect to (no room number or password entry required) and while it worked fine for me I did not stream any video so I can't comment on that type of usage.

    Climate control in our room wasn't very good. When we arrived, our room was rather cool (65F) so I tried to adjust the thermostat. I found that someone, either a prior occupant or a hotel employee, had selected the lowest possible heating and cooling settings. So I dialed up for heat to get the room to 70F, taking care with all of the settings for fan and cooling. We went out to dinner and a play for several hours, and returned to a room that was . . . 66F. Really? One degree increase in five hours? When we left the room to check out the next day, the temperature was 67F.

    We used the fitness facilities, which were quite good and a bit more extensive than many hotels. No pool, however. I tried a mechanical stair step machine, and found that the ceiling is too low for this kind of device, because my head bumped the ceiling several times. (I am 5' 11" tall; a six footer would have a problem on this machine.) But everything else was good.

    A few bits of helpful info for your arrival. The hotel offers valet parking but having had mixed experiences with that at other hotels, I prefer to park my car myself. The hotel's parking is in a garage on Harrison Place (left turn off of Harrison St., then enter on the right halfway up the block). You have to walk about a block outdoors to get to the hotel's entrance. If you have a lot of luggage or have difficulty carrying it, you are better off dropping it off with someone at the door while you park your car. Also note that the entrance is on the ground floor, but the lobby is one flight above that. There are elevators so if you don't want to do the stairs with your luggage, use the elevators. (We found them to be reasonably fast.)

    Overall, this was an acceptable stay for us and if we were out of town visitors we'd consider staying here.

    Owner Response
    Good evening Joe H,

    Thank you for taking the time to let us know about your recent stay with us at the Marriott Syracuse Downtown.

    We appreciate hearing that you had a good stay with us, and thank you for letting us know about the areas that are more opportunistic. We look forward to taking this constructive feedback and changing your stay from good to brilliant.

    Thank you again, and I look forward to seeing you the next time your travels bring you to Syracuse.

    Warmly,
    Reid Beadel

    Reid B, Front Desk Manager at Marriott Syracuse Downtown, responded to this review

  • Do NOT let the Valet park your car!!!!!!

    by strick3356 on 2017-10-10 09:56 am

    Do NOT let the valet park your car!!!! On 9/29/17 we attended a wedding & reception a the Hotel Syracuse Marriott. I had hand-washed my 2016 Honda Pilot that morning & there was absolutely no damage to it. We used the valet to park the car at 6PM and picked it up at midnight, driving directly home to our driveway. The following day we discovered a large dent in the tailgate. I called the hotel immediately & was connected with their valet operator AAA Parking. I sent photos and copies of my parking receipt to them, as well as a repair estimate for approx. $1,250 from Northside Collision. The claims department at their valet company denied causing the damage and would not reimburse us for the damage. There is NO WAY that the damage could possibly have been caused by anything other than the valet service. The car was in perfect condition, delivered to the valet, picked up from the valet, & driven directly to our driveway. Still, they deny any responsibility. A quick google search for AAA Parking valet damage in Syracuse reveals an almost identical situation from 2016 as well. The Hotel Syracuse should take responsibility for their parking service because AAA Parking clearly is a fraudulent organization. DO NOT USE THE VALET AT THIS HOTEL!

    Owner Response
    Dear strick3356,

    I sincerely apologize that you experienced issues with our Valet Team. Our Valet Team is through a third party with AAA Parking, as such all claims do go through them.

    If there is anything we can do to assist you, I would be happy to assist you however I can.

    Thank you for your time, and for letting us know about your stay.

    Sincerely,
    Reid Beadel

    Reid B, Front Desk Manager at Marriott Syracuse Downtown, responded to this review

  • Had a great weekend in Syracuse at this hotel.

    by BullnBear54 on 2017-10-09 11:52 am

    Renovation of the grand old hotel is magnificent. The rooms comfortable and totally refurbished. The staff were very pleasant and attentive. Front office manager Carlos was particularly helpful. Still some going pains are evident.

  • Grande Dame Looking Good

    by murrayhill on 2017-10-06 01:46 pm

    Was here for four nights for a conference held at the hotel, which takes pride in the past but is very much part of the present. The lobby and main public spaces truly are something to behold and it's not hard to imagine the elite of Syracuse gathering for black-tie events back in the day.
    My room was well-appointed if a bit small. The TV was on a wall to the left of the king bed. Which is fine if you want to watch TV in bed, less fine otherwise. One nice touch, which I saw for the first time here, is the ability to access streaming TV like Netflix, a nice touch rather than having to worry about a good Wi-Fi connection on my iPad.
    Another poster mentioned the inability to regulate the temperature of the water without getting into the shower. True enough. Fortunately, it wasn't scalding and easy to adjust, but definitely a design flaw.
    I sampled both restaurants. Lunch at Eleven Waters included a generous portion of delicious duck tacos. A dinner at Shaughnessy's pub offered the standard bar menu with workmanlike execution. The beer selection is ample and especially reasonably priced for a hotel.
    The only real knock on the hotel is that it's an area that is still up and coming, though at the moment more coming than up. It's a short trip over to the restaurants and bars at Armory Square. The hotel van can get you over there. We walked back and while I never felt unsafe, it's not necessarily a walk you want to do alone.
    But if this Marriott can help lead a downtown rebirth you won't be saying that before long..


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