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Moana Surfrider, A Westin Resort & Spa

    Moana Surfrider, A Westin Resort & Spa
 in Honolulu
    Moana Surfrider, A Westin Resort & Spa
 in Honolulu


TripAdvisor Traveler Rating:
5454 Reviews
Latest TripAdvisor Reviews

  • Ocean Front room

    by Robert A on 2018-03-16 07:05 pm

    Our one week stay with the Moana Surfrider started off poorly due to our travel agents errors, the front desk check in girl was very helpful and assisted us greatly to get our ocean front room at a great rate (better than booking from home). The room was more comfortable than we expected. The location is unbeatable for access to the beach and all the local attractions.
    The Banyan Tree courtyard and bar is an excellent place to relax at the end of the day with a cool drink and a variety of bar foods available.
    The pool is too small for such a large facililty but with beach only a few steps away that is forgivable and a much better option.

  • Good location but room outlook hideous

    by Shayne B on 2018-03-15 02:16 pm

    For the money you pay to stay at the Surfrider the location is amazing buy our room looked straight at other rooms and a concrete slab with no balcony. When we asked about an upgrade which we where happy to pay a reasonable price for we where told $150 extra per night!!!! See pic of the outlook from our window. Also watch the prices you are charged for tours.

    Owner Response
    Aloha Shayne B,

    Mahalo for sharing your experience with us. It is unfortunate that we were unable to exceed your expectations on your recent stay and sincerely apologize for the challenges you faced with your room accommodations. At the Moana, our mission is to provide a timeless setting with genuine aloha and personalized experiences, so it is disappointing to hear that your time with us was less than perfect. We appreciate your feedback and will share your comments with our management team, as it allows us to improve on the Westin experience for all of our guests. We hope to have the opportunity to regain your confidence and welcome you back to the Moana Surfrider, A Westin Resort & Spa, to experience the true meaning of our motto, "First Lady, First Class."

    Guest Experience Team

    Roxanne H, Manager at Moana Surfrider, A Westin Resort & Spa, responded to this review

  • wonderful experince

    by jhayter2016 on 2018-03-12 11:55 am

    This was our third time having dinner at the Moana Surfrider. First the hotel is simply gorgeous. Drinks by the banyan tree are a must. We had dinner on the porch. The dinner and drinks were exquisite but the setting on the porch is unbelievable. I would go there on any trip to Oahu.

  • Great Historic Hotel Love this Hotel

    by Robert S on 2018-03-11 07:27 pm

    Right in the heart of Waikiki, 5 stars all around.Excelent Service if i ever needed anything they were there and super friendly. Part ocean view room was great very nicely updated. Room and Bathroom were very clean.. Beach bar is great..

  • High end hotel, classic, but disappointing in a number of ways

    by Ken F on 2018-03-11 03:32 pm

    The hotel is a classic beauty. Beautiful lobby, with live, easy listening piano (Thursday to Saturday), and a nice outdoor lounge area just outside the lobby (Vintage 1911). Went on a 2-week Vacation Package. Room was in the Diamond Wing. View was awesome, but lanai was too narrow to fit the chairs outside the sliding doors. Soundproofing is poor Early risers on one side (5:30 am), and late nighters on the other (2 or 3 am). Small bathroom counter, limited storage. Hotel staff went on strike on day, so no beach bar, no restaurant and no cleaning services except by special request. Elevator was broken down on four different days, had to use service elevator. All in all, the hotel didn't live up to our expectations based on the cost. Big resort fee, limited value.

    Owner Response
    Aloha Ken F,

    Thank you for taking the time to provide us with your experience. We are pleased to hear that you enjoyed the classic beauty of the Moana, live entertainment and outdoor seating. On the other hand we are disappointed to hear the size of the lanai and noise issues made your stay less than memorable and apologize for that. Please know that your feedback has been received, and will be addressed appropriately. On your next visit we recommend you to stay in the Tower Wing. Rooms in the Tower Wing offer a larger balcony and bathroom. We truly hope that we will be given another opportunity to host you and your Ohana in the future, we would surely welcome the opportunity to regain your trust.

    Me Ke Aloha Pumehana (with warm aloha),
    Karen W.
    Moana Surfrider, Guest Experience Team

    StarwoodWaikiki4, Manager at Moana Surfrider, A Westin Resort & Spa, responded to this review

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