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Omni Berkshire Place, New York City


    Omni Berkshire Place, New York City
 in New York
    Omni Berkshire Place, New York City
 in New York

Reviews

TripAdvisor Traveler Rating:
4021 Reviews
Latest TripAdvisor Reviews

  • Tired hotel

    by DrJazz123 on 2017-11-21 01:21 pm

    This was a wonderful hotel at one time with nice rooms and above average housekeeping
    I have been staying here for many years On my last 2 visits, I have found that the housekeeping has significantly deteriorated The coffee mugs in the room were dirty and were never cleaned as was the coffee machine; we cleaned these ourselves. On the last night when we got into bed we had to remake the bed which the housekeeper left in a mess under the bed cover.
    I think this hotel needs a refurbishing and perhaps more dedicated management

  • Excellent New York City Hotel

    by PBRB on 2017-11-20 01:53 am

    Great location, very friendly staff at this hotel. We loved staying right in midtown because it was so easy to get anywhere in the city. The concierge was very helpful. The staff at the front desk and door were great- very friendly and polite every time you went in and out of the building.

    Owner Response
    Thank you very much for this wonderful review! We are so pleased to read that our associates met your expectations of politeness and friendliness. We push ourselves really hard every day to deliver a quality hospitality experience and it is a joy to see that it positively impacted to New York City experience.

    We look forward to hosting you again in the near future!

    A very kind regards

    David C, General Manager at Omni Berkshire Place, responded to this review

  • Great Location!

    by lirwin13 on 2017-11-18 10:22 am

    I spent 3 nights at the Omni Berkshire Place on a recent long weekend in New York City. The hotel is perfectly situated a block from the nearest subway station and a few blocks' walk from Rockefeller Center and Times Square. The hotel is on a side street which isn't very busy, so it feels like you're away from the middle of the crowds. I booked a King Premier Executive Room, and I couldn't get over how spacious it was! I have stayed in many city hotels, and this is by far the largest I've ever been in. There was a small foyer separating the bedroom from the bathroom and plenty of room to move around. Free wifi comes with a loyalty membership, and it worked perfectly. The water pressure in the shower was a bit too strong and felt like pelting. Otherwise, everything about the room was great. All of the staff were wonderful too. If there was any drawback, it was the lack of a comfortable lounge to relax in. The bar is part of the steakhouse restaurant, and didn't feel like a place to relax with a drink and a book or to work on a laptop. I would definitely recommend this hotel!

    Owner Response
    Thank you very much for taking the time to share this wonderful review. We are very happy to read that you appreciated the size of our guest rooms. Most of all though we are grateful for your kind words about our associates. We will make sure to share with them this great feedback.

    A very kind regards

    David Chase

    David C, General Manager at Omni Berkshire Place, responded to this review

  • Great location and staff

    by BizTraveler371 on 2017-11-18 05:36 am

    Hotel is great value. The rooms were a nice size and price for being so conveniently located in New York City. We were able to walk to almost everywhere we wanted to go. It was surprising quiet given the close proximity to Time Square and other major attractions.

    The hotel went out of their way to make the occasion we were celebrating (my nieces 16th birthday) memorable. Upon arrival to our room we were surprised to a special birthday desert and a bottle of apple cider campaign waiting for my niece. They also wrote a touching note wishing her a Happy Birthday. It set the stage for a wonderful trip and great stay.

    I would recommend this property.

    Owner Response
    Thank you so much for taking the time to share this great review with everyone. We always try to go out of our way to underscore special occasions and it is a real joy to read that it had an impact on your weekend! We look forward to hosting you again in the near future!

    A very kind regards

    David Chase

    David C, General Manager at Omni Berkshire Place, responded to this review

  • dirty bedlinen

    by 99procentsikker on 2017-11-18 03:44 am

    We have spend many nights at this hotel and other Omni hotels and always been very happy. This time when we went to get into bed the sheets had clearly not been changed from the previous guest. Rather nasty to say the least. When called they came quickly to change the bed linen however the pillow covers did not get changed until I asked for those to get changed as well. Seriously,come on Omni !! we did get a call with an offer for free breakfast which we declined. Still had a good night sleep and hotel is in great location.

    Owner Response
    We can not apologize for this experience enough. Obviously we will follow-up with the associate in question to make sure they understands the importance of detail and that taking one's work seriously is paramount. If ever you return to New York City, please feel free to reach out to me directly and it will be my pleasure to upgrade you to a Madison suite. I can be reached at dkanters@omnihotels.com

    A very kind regards

    David Chase

    David C, General Manager at Omni Berkshire Place, responded to this review


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