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Omni San Francisco Hotel


    Omni San Francisco Hotel
 in San Francisco
    Omni San Francisco Hotel
 in San Francisco

Reviews

TripAdvisor Traveler Rating:
5366 Reviews
Latest TripAdvisor Reviews

  • Location, Location, Location

    by gyfto on 2017-10-20 10:34 am

    Look, the rooms are a bit dated as are some of the various amenities within the room space, but---a major but here---the Omni wins on location and service. For me, I run early the AM every morning, the Omni is my go to hotel for visiting the Bay Area. SF gets up early to deal with banking hours on the East and I'm out the door greeted by the doorman at 5:30 and head down to the wharf (about a mile) right to ATT Park and left to Fog City Diner----simple and easy run no major hills and hit the Starbucks on the way back right next to the Omni. Easy walking distance to BART as I often have business in Oakland. I've been coming here for around 7 years and have not had a bad experience. Yes, at some point, Omni will have to do a major room overhaul but the quality of the service coupled with the ideal location keeps me coming back.

  • Would stay again

    by BeeLittle on 2017-10-20 04:15 am

    Conveniently located in the financial district, not too far (walking distance) from Market Street, bart, and historic cable car. Grand lobby, wonderful front desk staff. Rooms are what you expect, clean, and comfortable. The only complaint would be that the thermostat was not easy to operate, you needed to press the button multiple times in order to move 0.5 degree, and it would not light up at night which made it even more difficult to adjust the temperature. Other than that it was perfect. Would stay again.

  • Excellent

    by 486reidw on 2017-10-19 03:13 am

    Very nice hotel with excellent service. Very impressed with strawberries, champagne, card and rose pedals to celebrate our 25th wedding anniversary. This made our Omni experience more special. We do not know how the staff remembered our last name when passing through the lobby but was very impressed by this. The only negative was the noise at 3:00am in the morning of other guests in the hallway slamming doors, loud talk, crying and fussing. We realize that this kind of behavior is hard to control.

  • Old Fashioned Theme

    by Sunshine371 on 2017-10-18 05:23 am

    The positives: from the minute I walked up to the entry door to the end of my stay, every staff person I encountered was very friendly and welcoming. The lobby is beautiful. The room, while very clean (so important!) it did remind me of my grandmother in the style . . .but that is a personal taste thing.

    The only negative I have is that in my reservation online, I specifically stated "NO adjoining room". When I checked in I asked if the room I was assigned was an adjoining room. The clerk checked and said she thought it was so she gave me another room. I went to the room, unpacked quick as I had colleagues waiting for me. On the way out of the room I noticed another door in my room ! This was an adjoining room! Not having time to deal with it I went out for the evening. I was just going to let it go but upon my return I did let the clerk know only for the fact that they need to track those rooms better. She did ask if I'd like another room but that point I was too tired to deal with it. I'm at a loss what to do different next time to articulate clearly that an adjoining room is not something I want. ~shrug~

    In any event, this is a clean hotel in a nice part of town. Easily walkable to Fisherman's Wharf.

  • Just okay

    by newyorkstephanie on 2017-10-17 06:33 pm

    I stayed at the Omni because I was attending a wedding reception across the street at the Julia Morgan Ballroom. When we arrived they couldn't find my reservation, thank goodness I had my receipt. As for the room it was small and basic...definitely not memorable. The next morning I inquired about a cup of coffee in the lobby & was directed to the bar. I then was told I would have to wait for the coffee to brew. After waiting at least 5 minutes I was got an average tasting small coffee & charged $7.50! I should have walked up the block to Starbucks! Beyond insulting.

    Owner Response
    Dear newyorkstephanie,

    Thank you for taking the time to leave us some candid feedback about your recent stay. I am sorry to hear that you were not delighted with your stay with us. My sincere apologies about your experience with the coffee, that should not have happened. We do offer complimentary coffee in our lobby and Bob's Bar from 4am to 9am. We hope to have the chance to welcome you back again soon and give you the true Omni experience.

    Best,
    James Lim
    General Manager

    James L, General Manager at Omni San Francisco Hotel, responded to this review


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