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Omni San Francisco Hotel

    Omni San Francisco Hotel
 in San Francisco
    Omni San Francisco Hotel
 in San Francisco


TripAdvisor Traveler Rating:
5716 Reviews
Latest TripAdvisor Reviews

  • Beautiful hotel but, lack of detail from front desk.

    by Corina F on 2018-06-18 01:44 am

    The hotel room and bathroom were very nice and clean. We enjoyed the coffee in the morning but were disappointed that room service only replaces one caffeine keurig a day. Not convenient for a room with 3 people.. The lady that checked us in did not mention we had free wifi or needed a key to use the mini fridge. I thought this lack of detail was unacceptable for a hotel of such high standards. We inquired about wifi from our hotel room and was told we needed to pay $15 USD a day to use wifi. After we did our own research we discovered we actually qualify for free wifi and were disappointed we were not told of this at check-in nor when we phoned front desk. We also could not access the mini fridge because we were not given a key at check-in. We needed to request this ourselves when it should have been provided on day 1. Overall, beautiful hotel and rooms, but disappointed by the lack of detail and service from front desk. Location's great if you plan to explore Chinatown like we did. Valet parking is pricey at $60/day.

  • The staff makes the place

    by FLFrequentTraveller on 2018-06-16 08:23 am

    First and foremost, the Omni has great staff. I've been there twice now, and never felt like they were anything other than exemplars of hospitality. The front desk (kudos to Trevor), the bellmen (shout out to the excellent Mr. Tang), room service, housekeeping -- they're all just wonderful. Whomever does their hiring holds the secret of making the place great.

    The location is great if you're doing business nearby, and a bit out of the way if not.

    The rooms themselves are pretty good, especially for an old inner city hotel. There's power outlets everywhere, which I appreciate a lot given how many devices I travel with have their own power cords.

    The one quibble I have is that they should expand their menus in both room service as well as in the restaurant with more variety and especially more vegetarian options. Some Chinese options would be a nice solution to both as well as an homage to the adjacent sections of town.

  • San Francisco trip

    by mwebst413751 on 2018-06-15 05:49 am

    The whole experience overall was amazing. Great location. Clean room, clean bathroom. The staff was very friendly and veru helpful when asking for directions. Theres so many things to do within walking distance. China town is only 2 blocks away. Public transportation is right by the hotel
    If I go back I will definetly stay there.

  • Fantastic - As you would expect from Omni

    by Stephen L on 2018-06-14 07:48 am

    Stayed only one night, but wish it was more. The staff, starting at the front door, to valet, to the front desk, etc. was right up there with the most friendly and helpful that I can remember. The room was a nice size and more than comparable to what you will find with other luxury options. Saving Tip: Sign up for the free Omni loyalty program and receive free wi-fi, plus a few more little perks. Valet is pricey, but was extremely fast, since you can call for you car from your cell phone and receive a text when ready. Valet compares with other city hotel valet pricing...SF just has difficult parking overall, so it is expected. Walking distance to many things...Financial, Chinatown, Ferry Building, Embarcadero, Washington Sq., Union Sq.

  • Great location for business

    by Daniel B on 2018-06-11 07:03 am

    The Omni is very well-situated within the Financial District, which makes it a great option for those traveling to SF for business. The area is nice and quiet, which reflects the overall vibe at the Omni.

    Staff is very friendly and accommodating, and the rooms are functional. Don't expect to be blown away with luxury or chic design features -- just solid, clean, and large-ish rooms.

    Would recommend going elsewhere for breakfast, as it is not included with your stay and the restaurant at the hotel is more of a dinner place anyways.

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