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Palace Hotel


    Palace Hotel
 in San Francisco
    Palace Hotel
 in San Francisco

Reviews

TripAdvisor Traveler Rating:
1623 Reviews
Latest TripAdvisor Reviews

  • Very expensiv, no wifi/coffee.

    by Grethe T on 2018-07-20 07:37 am

    We had big expectations to this 5 stars hotel. Unfortunately the hotel did not meet our expectations. The rooms are quite small, and there is no coffee machine or free wifi at the rooms. You have to pay additionally 15 $/ day for internet. There is no drinks in the minibar. Ridiculous when this is supposed to be a 5 star hotel. The bar was cosy and the entrance area and dining room very stilish. But, without free wifi and coffee machine at the room its not a hotel we will prefere the next time.

    Owner Response
    Dear Grethe T,

    Thank you for being our valued guest and for providing your feedback. We're glad you were able to enjoy some of our hotel's facilities such as the In-house bar and dining room. However, we never want to disappoint our guests so we're sorry you were unhappy with your room amenities. Please know we welcome you to contact our front desk at any time for items you need to make your stay more comfortable - we are always here to help. We would like to regain your trust and hope you will give us another chance in the future.

    Sincerely,
    Kevin Boland
    Director of Sales and Marketing

    TeamMarriott, Manager at Palace Hotel, A Luxury Collection Hotel, responded to this review

  • Great SF hotel- good location- peaceful and quiet rooms.second sat

    by N2221XQmikeg on 2018-07-19 02:39 pm

    second stay at the Palace-really enjoyed it both times.Very good location near SF MOMA, Union Square, the Embarcadaro, Also very close to public transportation.Many good restaurants within easy walking distance.

    Owner Response
    Dear N2221XQmikeg,

    Thank you for returning to the Palace Hotel, A Luxury Collection Hotel. We are pleased everything went great for you during your visit and that our wonderful location made it even better. We look forward to your next stay!

    Sincerely,
    Kevin Boland
    Director of Sales and Marketing

    TeamMarriott, Manager at Palace Hotel, A Luxury Collection Hotel, responded to this review

  • Girls Weekend - great stay

    by airykah on 2018-07-17 02:38 pm

    I went down to San Francisco for a 5 day girls trip. This hotel was gorgeous!! The beds were super comfy, the in room towels with fluffy (and even included bath sheets...which is rare). The attached bar was a fun place to sit and have a drink in at at the end of the night. The Ice cream/chocolate store attached was amazing and we grabbed some and then took them to eat in the lounge in the lobby and was a great place to eat.

    The only thing I didn't absolutely love was the pool area. The hot hub was a bit small and wasn't really hot enough. But all in all it doesn't have me change this review to anything less than a 5 Star.

    The area was perfect and central and I'd definitely stay here again.

    Owner Response
    Dear airykah,

    Thank you for choosing Palace Hotel, A Luxury Collection Hotel and for your fantastic review. We are glad our unique approach to decorative details added to the enjoyment of your visit. We take great pride in providing outstanding service combined with exquisite accommodations and it's great to know you had an exceptional time with us. We look forward to your next visit!

    Sincerely,
    Kevin Boland
    Director of Sales and Marketing

    TeamMarriott, Manager at Palace Hotel, A Luxury Collection Hotel, responded to this review

  • Great Stay

    by sodasan on 2018-07-15 01:17 am

    I was staying in this hotel for three nights to attend a conference. The hotel is located about 5 minutes walk from Union Square and 10 minutes from China town, so also for a touristic stay the location is great.

    The rooms are spotless and fairly large, fully equipped with no wish left open. Worth mentioning are also the gym and the pool: The pool is larger than most hotel pools and a good place to entertain kids. The gym is very well equipped, large and with windows to the pool, nice.

    The breakfast buffet is really good, though on the pricy side. Staff are very helpful and friendly, special thanks to them. Totally recommend this place.

    Owner Response
    Dear sodasan,

    Thank you so much for recommending Palace Hotel, A Luxury Collection Hotel. We believe a well-appointed room along with the amazing service and facilities sets the tone for a wonderful visit, and we are thoroughly excited to know this was your experience. Thanks again for mentioning our convenient location, and we can't wait to host you again whenever you return to this city!

    Sincerely,
    Kevin Boland
    Director of Sales and Marketing

    TeamMarriott, Manager at Palace Hotel, A Luxury Collection Hotel, responded to this review

  • Great hotel and a beautiful brunch

    by akalfayan on 2018-07-10 010:51 pm

    The palace hotel is the perfect balance between luxury and style. It offers guess comfortable and well appointed rooms, right in the middle of downtown San Francisco.

    The defining feature for this hotel is the garden court. It's stunning chandeliers and exceptional service make for an incredible dining experience.

    Owner Response
    Dear akalfayan,

    Thank you for your terrific feedback about Palace Hotel, A Luxury Collection Hotel. We are glad to know you liked our convenient location and had an exceptional time with us. Thanks again for being our guest, and we hope you are already planning another trip our way!

    Kevin Boland
    Director of Sales and Marketing

    TeamMarriott, Manager at Palace Hotel, A Luxury Collection Hotel, responded to this review


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