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Palace Hotel


    Palace Hotel
 in San Francisco
    Palace Hotel
 in San Francisco

Reviews

TripAdvisor Traveler Rating:
1322 Reviews
Latest TripAdvisor Reviews

  • What a shame

    by Dianne L on 2017-10-20 08:41 pm

    Got to this hotel our travel agent really wanted us to try it...hmmm for this Aussie not a winner 75 us a day to park....staff greeting was appalling in fact staff not so great at all very disappointing....rooms good bed comfortable pillows to soft ammenities just acceptable tried to get a tea and coffee in the main room....at 12pm.....was told very rudely not here come back at 4pm ...even the business centre was a joke very lazy guy didn't want to help us when we finally roused him....go to the post office we were told....never stay here again....even though it's close to union square

  • Grand old hotel in the outside, classic modern comfort at its soul

    by serenaa on 2017-10-20 08:50 am

    I stayed for 3 nights. Arrived conveniently by BART from the airport, the Powell street stop is just outside the hotel. Grand foyer, smooth check-in. My room was in the 6th floor with views of Market Street. I had no noise from the street apart from the occasional emergency vehicle siren. The air conditioning was adjustable for my comfort. The bed and pillows were divinely cushy. The bathroom was well appointed, with luxury toiletries, and a gimmicky toilet seat that was heated and pulsates... nice touch. The water pressure and temperature was perfect. My only complaint is there was no bathrobe. On the day I arrived, I has some bad news that caused me to hibernate under my duvet and cry and feel sorry for myself, and when as an aside I mentioned this to Scott at the Front desk, he did something that brought tears to my eyes... I went out and came back to a bottle of sparkling wine, chocolate dipped strawberries and a handwritten card ...awwwwh, thanks Scott for going over and above the call of duty. Jenny at the Concierge was also really kind to me and gave me lots of suggestions of things to do off the beaten track. Breakfast was yummy and the servers were very attentive. Room service was prompt, the club sandwich and fries was very average, but the cheesecake was very moreish. The hotel is perfectly located for experiencing San Francisco. I had a lovely time and would highly recommend the Palace yo my friends and family! Keep up the good work!

  • San Francisco Jewel

    by dks500 on 2017-10-19 09:35 am

    Arrived in SF after a long flight. Jelly made sure my husband and I got the best available room, which turned an ordinary stay into an extraordinary one. Palace is lucky to have her on staff. Loved the old world charm and the breakfast in the Garden Court. Hotel is well located and staff friendly. Would stay again in a heartbeat.

  • Lovely hotel some minor issues

    by abbeyn on 2017-10-18 08:00 am

    I stayed here recently for four nights and while I enjoyed my stay I had a few issues:-

    Charge for use of Wi-Fi ... Wi-Fi is free everywhere now so I was appalled when I rang reception for the code to be told there was a charge for same ..... outrageous from a 5 star hotel!

    Reception staff I found cold and unhelpful

    Noise... we stayed on the 8th floor and could still hear the street noise. We discovered on the last day that the windows are single glazed. Bring good ear plugs.

    Postives: the hotel is very plush and our room was lovely and beds very comfortable.
    Doormen were very friendly and helpful
    Bar is a lovely space and the cocktails are excellent
    Location is very good but be aware San Francisco has a huge homeless problem and this is evident on every street .

  • Very Nice property

    by crowslex on 2017-10-17 10:02 am

    Stayed one night and wish I stayed more. Location is great and the service is very professional. The room was recently renovated and done nicely. The hotel is quite large and the lobby is quite grand. Really a landmark. Have a drink at the Pied Piper....it is very cool.


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