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Palmer House®, A Hilton Hotel

    Palmer House®, A Hilton Hotel
 in Chicago
    Palmer House®, A Hilton Hotel
 in Chicago


TripAdvisor Traveler Rating:
9849 Reviews
Latest TripAdvisor Reviews

  • 3 night stay

    by Lovetennis71 on 2018-07-16 07:18 am

    This historic hotel is a great location for a history buff. Love old buildings and this one has been renovated. Worth stopping by to look at the grand ceiling. Hotel room was nice. Some minor things: no ice bucket, glasses or luggage rack. The hot water had so little pressure it was difficult for the shower to turn on. Location is great. Easy to walk most places. Staff was very friendly

  • Great location loved our room!

    by Vicki E on 2018-07-15 06:09 pm

    The lobby of The Palmer is stunning and the location is great especially if you like to walk. The Art Institute and Millennium Park are a few blocks away and it is easy to get to Michigan Avenue. We saw Hamilton and the theatre was less than a 5 minute walk.

    The hotel feels very boutique; however, it is quite large with a ton of rooms. Walking thru the winding hallways, we noticed that many rooms are very small; however we loved our room!

    We stayed on the 22 floor and had a great room with 2 beds and my favorite feature, 2 bathrooms. The furnishings are nice but nothing special. As a Hilton Gold member, we had access to the continental breakfast which was just ok. The staff was wonderful but the food was average at best. The muffins were really good but the eggs were rubbery and cold...every morning.

  • A step back into the days of the elegant large old hotels - a must see and stay

    by TomA15 on 2018-07-15 05:45 pm

    We arrived finding the lobby on the second floor. The ceiling is several stories high and so decorated you starring at it for several minutes. The Front desk was as good as you will find. They have the electronic door system that makes access very easy but very secure. Our room was a nice size, beds very comfortable, clean and well supplied bathroom. We slept well, waking very refreshed. We were given access to the breakfast on the 23rd floor which we found was perfect for us having a busy day in front of us. Check out was quick and easy. If DT Chicago, step back in time and stay at this grand hotel. Hilton has restored and upgraded this hotel to its elegant level.

  • Rest and Relax in a Piece of Chicago History

    by Paul C on 2018-07-15 05:51 am

    First of all, this is a very well maintained but quite old facility...that comes with pluses and minuses. Overall, the service, room, and staff interactions were overwhelmingly positive. For the price, however, I would expect things like free Internet access, a working pool/spa, and coffee service in the room...those were all missing in action.

    We were in a king room on the 20th floor and were pleased with the rooms amenities for the most part (see above). During busy times of the day, expect the elevator service to be a bit slow, but not painfully slow.

    This is a beautiful place to stay. The location is perfect for walking to the theatre as well as nearby parks. The history is well documented and worth checking out for any history buffs who are looking for a real taste of Chicago's entertainment past.

  • Unique hotel

    by August123trip on 2018-07-14 07:26 am

    Arrived hours early but had no trouble checking in. Lobby is very nice. Room was nicely done but not new. Not the quietest room ever but not much noise from neighbors. Great location for taking the subway, different lines were within 2 blocks.

    Owner Response
    Hello August123trip,

    Thank you for taking the time to review your stay at The Palmer House! We are pleased to hear that you enjoyed experiencing the atmosphere of our historic hotel. We specialize in outstanding customer service and our goal is an all-around positive guest experience.

    Thank you for taking the time to describe your stay and your added information about an opportunity for improvement is much appreciated. Your comments will be a crucial factor for our team as we continuously search for ways to improve our service.

    It is always a pleasing feeling whenever our guests return to our hotel for another dose of the antiquity within our walls. We truly hope to see you again at the Palmer House!

    Alhaji Abubakar
    Hotel Night Manager

    Alhaji A, Manager at Palmer House A Hilton Hotel, responded to this review

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