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Palmer House®, A Hilton Hotel

    Palmer House®, A Hilton Hotel
 in Chicago
    Palmer House®, A Hilton Hotel
 in Chicago


TripAdvisor Traveler Rating:
9358 Reviews
Latest TripAdvisor Reviews

  • grand hotel

    by ELKW on 2017-12-15 12:21 am

    the lobby is grand and large, and the ballroom, called the "Empire room" is even more grand and attractive, the gold and black color in the Empire room is an excellent match to give you the emperor feel, but this room is not very big, if you hold an event or wedding with many people, you may need to book another bigger room. we also visited the Red Lacquer Room on the 4th floor, "red" is the main color theme in this room, this room is bigger, but personally I like the empire room more, which is more grand.

  • Great service at a beautiful classic hotel

    by LOGAN S on 2017-12-13 07:56 am

    The service was great, the room was large & clean and the hotel made for a wonderful Christmas visit to Chicago. We used digital check-in which streamlined the process when we actually arrived. We received an upgrade on our two rooms from Hip & Historic Two Double Beds to the Business two Doubles. MUCH larger room. Housekeeping was great about not bothering us when we slept in. At checkout time one member of our party was too sick to leave. The desk staff worked with us to extend the checkout time. That was what was needed to allow our family member to get healthy enough to make a long flight to the West Coast. We had watched fares and booked through the Palmer House site and had a GREAT rate. Highly recommend the Palmer House!!

    Owner Response
    Thank you for proving us with a great score on Trip Advisor. We are so happy that you enjoyed your stay and we hope to welcome you back again in the near future.

    Ishawa S, Manager at Palmer House A Hilton Hotel, responded to this review

  • Perfect hotel to discover Chicago

    by Its_Luu on 2017-12-12 011:58 pm

    The hotel is centrally located in downtown of Chicago and everything you need to see of the city is in walking distance. The concierge really gave us brilliant suggestions on which restaurants to go to and the attraction we need to see of Chicago. Although we only booked a standard room, the room was very big, super clean and we had a very nice view of the top of the trump tower. Unfortunately, our bed was not really big as it was meant to be for two and the WiFi was not complimentary which is really very untypical in our time...
    All in all, the Palmer house offers a great stay to enjoy the beauty of Chicago.

    Owner Response
    We are so glad that you enjoyed the hotel and the surrounding areas. Taking our concierge advice is a great way to start a fun filled visit and we are happy that we could assist. Thank you for sharing and please visit again.

    Ishawa S, Manager at Palmer House A Hilton Hotel, responded to this review

  • Would stay here again

    by Joanne R on 2017-12-12 08:03 pm

    If you're arriving via SWA/midway, save both time & money & take the orange line from airport. Train stops less than a block from hotel. Travel time was 25 mins.

    I can't say enough good things about the housekeeping staff! Some of the most pleasant, hard-working folks I've come across in quite some time. They were quick to respond, any time of the day.

    Pretty much all of the hotel staff were helpful & pleasant.

    Historic hotel - generally included in all of the 'Loop' walking tours. I didn't get around to taking pics of the room, but beds were comfortable. We got a great rate on the room, so I understand lack of amazing city views.

    You must check out the Christmas tree in the lobby, near check in! Potter's restaurant had decent food, but service left much to be desired. Don't waste your time there - too many other places to eat w/in walking distance of hotel.

    Owner Response
    We thank you for acknowledging our hard working Housekeeping team. I will be sure to share your comments with our entire staff. It was a pleasure to have had you as a valued guest and we hope to see you again soon.

    Ishawa S, Manager at Palmer House A Hilton Hotel, responded to this review

  • Couples Weekend Away

    by bkade1987 on 2017-12-12 05:01 pm

    This was a great location, and easy to get to from northern Indiana. We didn't require much from the hotel staff, but we had breakfast in the Lockwood restaurant one day. We chose the buffet, and it was delicious. Pretty pricey, but kind of expected in downtown Chicago. The architecture was beautiful. The hotel was always bustling, but the noise did not disturb us at night. Our room was clean, the bed was comfy, and it was quiet. Just what parents need for a weekend away. This will be our new downtown Chicago hotel!!!

    Owner Response
    Thank you for sharing your review. We are so delighted that you enjoyed your visit and we hope to welcome you again in the near future.

    Ishawa S, Manager at Palmer House A Hilton Hotel, responded to this review

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