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Safety Harbor Resort & Spa


    Safety Harbor Resort & Spa
 in Safety Harbor
    Safety Harbor Resort & Spa
 in Safety Harbor

Reviews

TripAdvisor Traveler Rating:
1044 Reviews
Latest TripAdvisor Reviews

  • Not going back

    by Serena T on 2017-12-11 05:30 am

    We went there for a company party and had a room. When we arrived the we checked in and the staff was not very helpful. All business no personality. She gave us a map on how to find the room. Map was not very good and we got lost. When we found our room we were not pleased. Room smelled very strong of bleach. We first thought they just cleaned with strong cleaners. We got ready and went to our company party. When we got back the smell of bleach was much less. But we could smell something else but could not figure it out. I woke up about 2 am and all I could smell was mold and mildew. Bathroom was not very clean. Bathroom door was a slide door and would not close. All in all not a very good experience. For the price I would think the place would be cleaner and more maintained. Will never go back

  • Pamper yourself in style

    by brokerschool on 2017-12-05 12:41 am

    I love to spend a day at The Safety Harbor Spa. Some can go and get a massage and be on there way - DO NOT do this. Take advantage of all that the spa offers. Steamroom, hot tub, indoor pool, PLUS of course all the spa treatments

    The best part is hanging outside at the pool and tiki bar with the beautiful view of Tampa Bay - and this past Sunday the had a wonderful band poolside.

    Food at pool is so so but the drinks and atmosphere are perfect.

    And every massage, facial, etc I have had has been fantastic.

    Never a complaint - though pricier than most spas in the area it is worth it - you are paying for an experience . . . not just a massage.

  • My 1st time

    by Joe Z on 2017-12-04 05:42 am

    I know about this hotel/spa's long history but this weekend while attending an event was able to stay for the first time.

    The checkin process was easy, our room was ready early. The room itself had been redone. It was large, well appointed and extremely conformable.

    We didn't use the spa but did look around, it was large and seemed very clean. The staff we spoke to were all very polite and friendly.

    The pool area (the pool is heated) and tiki bar were both very nice, they seem clean and well maintained.

    We did enjoy the Sunday brunch before checkout, it was small but fresh and tasty.

    I will say for a "resort" the prices for the room, drinks and food were far less then I expected. If this property were on a local beach or in Orlando they could easily get away with charging 2 or 3 times more.

    I'll definitely use this property for a stay-cation.

  • Needs work to hotel and disappointed stay

    by Vivrow on 2017-12-01 03:30 am

    Just visited Safety Harbor Hotel in Tampa, a good location not far from the airport and shops, cafes, walks near by. We booked as was visiting a friend a few miles down the road.
    On arrival we had a warm greeting and was allocated room 208.....word of warning Do Not Take This Room..... It's located next to a lift and the water machine.

    The lift constantly squeaked and peoples voices echoed, we did mention this to reception, but they shrugged it off with a large group of 'young people' staying in the Hotel.

    The water machine was constantly used by Spa and fitness people filling up water bottles 24/7 and was right outside room 208. I did give 'feedback' to reception and advised it should NOT be located outside a hotel bedroom.

    We stayed her a couple nights to visit our friend, then a night before departure of our flight. The 2nd visit we were given a bay view room, it had a nice balcony and ok view. May I say on both visits we had clean towels, crisp sheets and room was tidy. However on the 2nd visit there was no iron, when this was mentioned again the reception staff did not attempt to send one to the room, also the bath enamel was coming away from the tub, to rectify this we were give an extra anti slip mat........ They should not have allocated this room in the first place. Then to top the stay.....the calling leaked by the closest (wardrobe) the floor and carpet was wet, luckily missed our clothes, but did drip on us. Again this was the day we checked out and seemed also to be the air con. This was reported to the reception and they advised they would deduct the resort fees from the stay $16 bucks..... Big deal.

    We had one breakfast in the hotel, advice is don't, it was average, and had to send mine back as eggs not cooked correctly, or better option stick to continental, again they charged us...... Also it was served on a cracked plate.

    The house keeping staff were friendly and helpful, the reception staff pleasant, however on check out tried to present us with a bill (account) with room charges (food and drink etc) of which was not ours, and also charge us for 2 nights and not 1, and the receptionist argued we had booked it...... Until I showed her my booking and confirmation on my computer, she did NOT apologize, then she requested I emailed it to her.

    The hotel needs serious updates, staff training on how to help and please customers, lessons in not to serve food on cracked plates and if something is requested (example an iron) then requested should be granted.... This is not hard.

    I have worked in the travel industry for over 30 years also hospitality and will certainly advise on this hotel to my customers, if booking this check the room first, however if arriving really late like we did, you don't find out somethings until the next day.

    On a plus side, good pools, fitness, gym, walks. Big car park. We did not use the spa so can not comment on that.

    I have added some pictures of what I showed reception. Disappointed stay.

  • Underwhelming Spa Experience in October

    by meliss05a on 2017-11-30 09:54 am

    Please know that my feedback was brought to the attention of Spa General Management. I verbally spoke with them and after a week of waiting for them to 'discuss the circumstances', they asked if they could invite me back sometime in the future (after they make their necessary improvements). I respectfully declined and requested to be compensated since I do not wish to ever return. An Assistant Manager, Renzi, stated that she would speak with the General Manager about compensation and get back to me. It's been over a month with no follow up.

    The entire experience from the condition of the facility, cleanliness, hospitality of staff, and the massage was disappointing. Knowing that I was charged $382 for this experience is confusing and concerning. This was my Anniversary gift to my Fiance and I literally felt the need to apologize to him as we were walking out to our car, 'I'm sorry, I feel bad. I didn't realize it was going to be like that'.

    Upon arrival, the lobby area felt dated and stuffy. There was a woman/spa attendant standing at a podium who directed us to the check-in desk. The blond girl checking us in may have been a bit overwhelmed as she was not overly hospitable, warm, or friendly. She basically did her job and sent us on our way to the locker room. The same woman who directed us to the check-in desk asked if we had ever been to Safety Harbor Spa before. We responded 'no', and she offered to give us a tour of the spa facility. The halls were bright and dingy, not very inviting for a relaxing spa experience. The spa attendant was nice, however a bit robotic with her speech/conversation. My fianc? and I kept smirking at each other with unimpressed sarcasm at our first impression.

    We obtained our locker keys and arrived to our lockers. Both of our locks were a bit wobbly and appeared to be broken/loose.

    I also wanted to mention, at check-in, I was asked to fill out a paper with tension inquiries and areas for the therapist to focus on, but this was not used during my treatment (I wrote 'neck & shoulders' on the paperwork). My therapist was nice, but robotic. It felt as though she was going through the motions of which she was taught to do. There was no personalization or reading of my body during the treatment. Half way through the massage, I was asked "are you feeling comfortable?". I responded "the lower half of my body is actually very cold, do you have an extra blanket?". She said, "..um no I don't, but I'll increase the heat on your bed". This did not help. For the majority of the treatment, I was distracted by how freezing my legs and feet were and also by the awkward quick robotic motions of the massage. It was a very tense experience for me.

    The sauna/stem room area was disappointing as well. Upon arrival, there were puddles of muddy water all around the floors with a bright yellow 'CAUTION' sign in the middle of the entryway. The vanity/sink in this room is all banged up with chips/scratches everywhere. On the top counter of the sink was a forgotten Styrofoam to-go container of food. While here, I was hoping to prop my feet up somewhere and read my book, but I realized there were only seated pool chair options available lining the outer walls. At one point, I was alone in this bright room sitting in the pool chair. It was completely silent, no spa music, no fountain/waterfall sounds. There was just the distant drip drops from the steam room... In addition, the dip pool located in the center of the room had a floating film of particles and hair everywhere. I didn't dare to step foot into there...
    After this, I tried again to look for a relaxing place to recline. I went into the locker room and noticed a little seating area... I found the d?cor to be very strange. In all honesty, it felt as though this spa obtained a bunch of free stuff and displayed it all throughout the facility. I was sitting on a blue/white striped patio set. With multi colored walls (lime green, orange, tan, etc.). One wall had an Egyptian/hieroglyphic painting of people, the other side of the wall had paintings of the ocean. Everything was mix matched... The tea station in this room also did not exist. It looked like it was there at one point in the day, but perhaps someone removed it and failed to replenish. Again, there was no spa music, just silence and I was disappointed that I had no option to lounge with my feet propped up to read my book.

    Upon leaving the facility, we attempted to check-out, but discovered a mob of people waiting in line. We were told you would just charge our card on file and that checking out was not required. We were happy about that and thankful we could just get out of there.


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