Check Availability
Modify/Cancel Reservations
More Search OptionsReturn to Check Availability Console

The American Club


    The American Club
 in Kohler
    The American Club
 in Kohler

Reviews

TripAdvisor Traveler Rating:
972 Reviews
Latest TripAdvisor Reviews

  • Ivy League charm

    by fresew on 2018-05-29 05:31 pm

    What a magical place.

    Set in brick, with Tudor-style buildings that give you a feel of living in an Ivy League school.

    The property is luxuriantly decorated, elegant rooms and suites named after famous historical people. The bathrooms are filled with kohlor fixtures, so you can experience the quality of Kohlor. Truly one of the most comfortable places I have stayed.

    I would recommend this location for those who are looking for a private, quiet elegant estate to rest and relax.

    Owner Response
    Dear fresew,

    We think you are spot on with your review; Kohler is truly a magical place. We are so happy to hear how much you enjoyed the luxurious guest rooms and Kohler bathrooms. Thank you for your recommendation.

    Best wishes,
    David B

    David B, Rooms Manager at The American Club, responded to this review

  • One of my top five

    by gusgooddog on 2018-05-21 03:35 am

    The loveliest place almost anywhere. Exquisite accommodations, excellent food, gracious service. I go back as often as possible. There is an old world charm, coupled with vey 21st century amenities. Wood paneled hallways, beautifully furnished guest suites, and staff that is truly customer oriented will make your visit most memorable.

    Owner Response
    Dear gusgooddog,

    We are honored by your glowing review. Thank you so much for sharing. We look forward to welcoming you back soon!

    Best wishes,
    David B

    David B, Rooms Manager at The American Club, responded to this review

  • Wonderful Service

    by highgate227 on 2018-05-20 07:18 am

    Here for a weekend business trip. Enjoyed tennis and spa services . Rooms spacious, clean and well kept; showing slight wear. Service throughout the property friendly and helpful! Great tennis and fitness facilities.

    Owner Response
    Dear highgate227,

    Thank you for taking the time to provide your feedback regarding your recent business trip. I'm glad to hear that you were still able to sneak in some tennis and spa time while you were here. We hope you will be able to join us again strictly for leisure in the future!

    Best wishes,
    David B

    David B, Rooms Manager at The American Club, responded to this review

  • Did not meet expectations

    by Chicago084 on 2018-05-15 11:22 am

    I definitely did not have a 5 star experience. Although I called in advance to ask for my room to be held fro 7 am check in, after driving in the rain I was informed no rooms were available at check in. I had a voicemail from the hotel confirming this "reservation".

    In addition, although my booking was for 1 night, on arrival they thought it was for 3 days. When I later asked for a late check out, they could NOT accommodate me.

    After dinner, I found a 1.5 inch black bug with many legs in my sink. When I called the front desk, no one answered.

    No turn down service was provided. The drapes and shutter in the room were challenging to close for me and other guests in my group. I essentially slept with the drapes and shutters open.

    At the end of the meeting, the valet service wasn't able to get organized to get our cars, so we were shuttled to a large parking lot where we eventually found our cars.

    The hallways were dark with very low ceilings (and I'm only 5'4"). The hotel is older and has that old building smell.

    I brought my concerns to a manager on duty. He said he would email me and never did.

    Honestly an apology and a bottle of water would have been fine.

    I've had much better service at Hampton Inn and Courtyard by Marriott. Four Seasons is a true 5 star experience.

    Owner Response
    Dear Chicago084,

    Thank you for providing your candid feedback regarding your recent stay. I'm very sorry to hear that your experience did not meet your expectations. Our team strives to provide flawless five-star service each and every day. Clearly, we missed the mark on this occasion. I had reached out to you prior to the posting of this review to discuss the matters further. Please feel free to reach out to me directly. We hope for another opportunity to show you the service for which we are so well known.

    Best wishes,
    David B

    David B, Rooms Manager at The American Club, responded to this review

  • Gorgeous Setting for An Outdoor Wedding

    by Jennifer R on 2018-05-10 09:52 am

    My friend's wedding was held here with the ceremony and cocktail hour outside and the reception held indoors. The grounds and interior were beautiful and picturesque. The staff were professional and helpful. Such a gorgeous setting!

    Owner Response
    Dear Jennifer R,

    Thank you so much for your comments. We are so pleased to hear how much you enjoyed your friend's wedding with us. It is truly a magical place for that very sort of special event.

    Best wishes,
    David B

    David B, Rooms Manager at The American Club, responded to this review


Book by Phone: +1 800 678 8946 Best Rate Guarantee


It appears you are using an older web browser! While using our site, you may encounter some trouble along the way. For PC users, we recommend upgrading to the latest version of Google Chrome, Internet Explorer, or Firefox. For Mac users, we recommend the latest version of Safari, Firefox, or Google Chrome.