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The Ashton Hotel


    The Ashton Hotel
 in Fort Worth
    The Ashton Hotel
 in Fort Worth

Reviews

TripAdvisor Traveler Rating:
420 Reviews
Latest TripAdvisor Reviews

  • Fort Worth Favorite

    by X3536CJtonyr on 2018-02-13 10:51 am

    My husband and I love staying at the Ashton Hotel whenever we're in Fort Worth. It's a really nice boutique style hotel with some added Texas charm. Plus they are across the street from one of the best restaurants in downtown Fort Worth, Grace. Terrific get-away locale.

  • Nice getaway

    by Carrie C on 2018-01-27 04:58 pm

    My husband surprised me with a getaway to Fort Worth for my birthday. He booked us at The Ashton, junior suite, adding on the romance package. The hotel was lovely in a beautiful historic building.

    Upon arrival on early Friday evening, they had complimentary wine, cheese, and crackers. We were on a timetable needing to get to our dinner reservations so just had a quick glass of wine before heading out. It was a nice touch. For complimentary wine, it was fine.

    Check in was easy and fast.

    The room was nice. You can tell they really want to be an upscale hotel, but they do miss the mark in a few small areas. These did not overtake the enjoyment of the stay, but they were apparent. For example some fit and finish type things in the bathroom. Also the soaking tub was a combo with the shower, which seemed odd. It worked, but felt forced and like a compromise they had to make for space. The couch was a bit creaky, as maybe springs are starting to wear. The TV was large and had a nice picture. Plenty of electrical outlets. I appreciated the many lamps throughout the room so we could decide the level of lighting we wanted. The bed was lovely and made with crisp, white linens. The blackout curtains were great and kept the room very dark. The room was indeed nice, and while they are aiming high, a few small things just make you feel that you are just under the bar of which they hope to achieve.

    As a part of the package, when we arrived back to our room that evening, there was champagne and chocolate covered strawberries. All very nice. Also the bed had been turned down and cookies and water bottles were also waiting for us. A nice welcome back to the room.

    We ordered room service for breakfast, asking for delivery between 9:30-9:45. It arrived at 9:57. Not too far out of the time frame, but it was still outside of when we had requested. In addition, I had ordered fruit as my side but received potatoes instead. I could have called down and I am positive they would have corrected the error. But to be honest I was so hungry by that time I just didn't want to deal with going through all of that and just ate what they brought. The food was all tasty, fresh, and hot. The coffee was very good.

    We left the hotel at checkout time to wander the city some more. They held our bags for us at the front desk and kindly welcomed us back a few hours later. Checkout was quick, easy, and accurate. The valet parking was timely and handled well.

    Overall, I very much enjoyed our stay. Are there areas that could be improved? Yes, but the charm of the hotel is oozing and it is a lovely place. I enjoyed our stay very much.

  • Very disappointed in magagement - Marcella Vega in particular.

    by lizzzy03 on 2018-01-24 11:26 am

    I booked a night at the Ashton for our anniversary, we wanted to be able to walk to a restaurant and Bass Hall. After I booked the room (minus parking) I saw that if you booked with the parking package it saved $11 so rather than cancelling and re-booking I called and they said the would adjust it so it would show the parking package. Since I'm a skeptic so I wrote an email to confirm and Marcella Vega (innkeeper) wrote back immediately and confirmed that I had the rate for the parking package. I kept the email. The hotel is fine, historic and the rooms were nice, not worth $199 though.

    When we checked out I noticed we had been charge the $28 for overnight valet, not the $17 as with the package. I mentioned it to Ericka at the desk, Marcella was busy. Ericka acknowledged we'd been overcharged and a credit would be issued to my card after she confirmed with Marcella. I heard nothing, and after 3 emails to Marcella (with her original email attached confirming the price) at 2 different email addresses I have still heard nothing. Funny how she answered my email IMMEDIATELY pre-stay. I am very disappointed and we'll stick to Hampton Inns from now on. The rooms are half the price, just as nice AND you get breakfast!! AND they would have resolved any problem right away. Even if Ms. Vega has been gone (2 months?) or doesn't work there anymore, someone would see my emails, especially the one to "reservations" so there's no excuse. It's only $11 but it's the principal.

    Owner Response
    lizzzy03,
    I do apologize that I was not available to contact you sooner, to ensure that we fully resolved your issue. I have made a credit to your folio for the full amount of the parking. We wish you the very best for a blessed 2018 .

    Marcella-Vega, Inn Keeper at The Ashton Hotel, responded to this review

  • Graet location and exceptional service

    by Cbattsr on 2018-01-22 04:15 am

    Spent a couples weekend there for my wife's birthday and was very pleased. The staff is top notch and will make you feel special. The rooms are spacious, clean and comfortable. Great location for all downtown venues.

  • Best Hotel in Ft. Worth

    by bobbyh349 on 2018-01-18 07:32 am

    If looking for a romantic/quiet hotel in the middle of downtown Fort Worth, welcome home. Upon arrival we were offered wine and a cheese plate. This is a first class hotel. Dining and dancing within a few steps of the front door. Perfect place to stay for Adults.


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