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The Cincinnatian Hotel


    The Cincinnatian Hotel
 in Cincinnati
    The Cincinnatian Hotel
 in Cincinnati

Reviews

TripAdvisor Traveler Rating:
957 Reviews
Latest TripAdvisor Reviews

  • STAY AWAY--under construction--and unsafe

    by ElizabethNYC77 on 2018-06-20 02:48 pm

    I stayed here Monday night (6/18/18) on business. We were not told ahead of time that the hotel is under massive renovations, nor was there any apology as we checked in and shouted to the woman checking us in at the card table over the din of hammering and electrical saws.

    Construction is going on all over the hotel but mainly in the lobby. Dangerous drilling was taking place directly (as in two feet) above my colleague's head as we waited for the elevator after checking in at the card table in the lobby.

    My room had been renovated, but while there was a new large tv, it was not set up it was literally just plugged into the wall, no cable set up was even attempted and there were already damages to the door jamb in the bathroom (it was badly cracked and dangerously splintered). Also, there were several odd updates: no electrical sockets next to the bedside table, but one foot below the ceiling there were new electrical sockets. No business center, breakfast area or gym--you have to go to another hotel to have those amenities. There is supposed to be a general snack area on the third floor, but when we arrived we were told it was on the second floor.

    Concierge did not answer phone calls late at night which made me think that guests were not secure at the hotel. Just when I got to sleep, work started for the day (hammering and use of electrical saws) at 5am in violation of Cincinnati noise ordinances. No apology when I mentioned this when checking out.

    The kicker: I now have an additional charge of $11.50 that no one at the hotel can seem to do anything about. Supposedly I'm getting a call back tomorrow to remedy it. Given the quality of service we experienced there I will be shocked if I ever hear from them again.

    This hotel should have closed down during renovations but instead stayed open in an effort to make money, no doubt. That the company put profit over the safety of its guests tells me enough about the company that runs this hotel. I will NEVER stay there again. STAY AWAY

  • Very friendly service, lovely new rooms, and the most AMAZING bathroom

    by mellifera on 2018-06-18 07:43 pm

    My daughter and I were passing through Cincinnati about a month ago, and were thrilled with our stay...yes, yes, as many others have mentioned, the hotel is under construction, the lobby was blocked off, there was no restaurant...but we were fortunate to stay in a gorgeous, immaculate, newly-renovated room with THE.MOST. AMAZING. BATHROOM...the jetted tub was a state-of-the-art spa unto itself, and the shower (with about a dozen doodads and rainbars) was approximately the size of a football field..the staff were extremely helpful and friendly...We are looking forward to returning...don't be put off by the negative reviews! Just request a renovated room!

  • Very disappointed

    by greatday4golf on 2018-06-17 04:55 pm

    My husband and I planned a long weekend in Cincinnati as our last get away before our first baby arrives in a month. We had NO idea there was construction going on at the hotel. The check-in desk is a messy table in the "lobby" that is fully under construction. Though they say it's only the first floor, the atrium is open and you can hear all the construction noise all the way up to the eighth floor.

    Thankfully a manager moved us to a room that didn't face the atrium, so we didn't hear the noise like we did from the first room. However, our problems didn't stop there. When we got back to our room late from the baseball game, we found dirty sheets before going to bed. 20 minutes and 2 phone calls later we had sheets at our door to put on ourselves. Come to find out, those sheets were also dirty and had holes. We fully understand white hotel sheets will be stained, but fresh makeup/drool spots on the pillowcase about put us over the edge.

    Needless to say, we checked out a day early and headed home where we didn't have to hear construction at 5 am and had clean sheets to sleep on. Had they disclosed the construction, we would have cancelled immediately.

  • Do not go here. This place should not be open for business.

    by razzle24 on 2018-06-14 11:08 am

    The other terrible reviews are true. This hotel is under construction. There is no lobby and the people that check you in are working on laptops on temporary tables. There is a mess of boxes outside the elevator on the room floor, which is likely a fire hazard. The room phone does not work. There is no desk chair or coffee maker in the room. And noisy construction work begins at 6:30 AM. This place should be closed down until it's ready to function properly as a hotel.

  • Horrible pick for wedding night

    by Andrea A on 2018-06-13 11:19 am

    We stayed here for our wedding night and regret the decision. I should have known it would be a bad decision after I had to call the hotel multiple times to verify a reservation booked months in advance.

    There was no prior notification that this hotel was under construction. I guess the construction was also a good excuse for poor service. During our check in and check out we had to load/unload and carry our own bell cart up to our room, while the bell hop stood at the stand playing on his phone. No help was provided at all! Also the hotel advertises car service around downtown for guests, that was not available either. Our room was basically a sparse construction zone.

    For $250 a night....I would HIGHLY recommend booking elsewhere. The service was the worst I have ever experienced..which is especially bad since it was our wedding night.


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