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The Edgewater


    The Edgewater
 in Madison
    The Edgewater
 in Madison

Reviews

TripAdvisor Traveler Rating:
771 Reviews
Latest TripAdvisor Reviews

  • Wonderful experience.

    by Suzanne H on 2018-01-22 04:03 am

    From the moment we arrived I was very impressed with the hotel and their staff. Checking in was a great experience and very personalized as I talked with the staff. They went above and beyond to ensure that I had all of the items I needed as I have special needs due to a disability. Our room, the ADA Lakeview King, was beautiful and so impressive. We had a ton of space and I was easily able to maneuver through every area of the room. I can't wait to come back and stay again.

  • We were in Madison only one night. But it was enough to realize that Edgewater is terrific--spacious room, fabulous vie

    by gartner2016 on 2018-01-21 10:51 am

    We were in Madison only one night. But it was enough to realize that Edgewater is terrific--great location near capitol and UW, spacious room, fabulous view of the lake, great bathroom with huge tub, separate sinks, and TV available through the bathroom mirror. The hotel van picked us up at the airport and next day took us to a family gathering and later back to the airport. Finally, the staff was unfailingly polite.

    Owner Response
    Dear gartner2016,

    Thank you for taking the time to leave us your comments. We are so pleased to hear you enjoyed your brief visit at The Edgewater while you were in town for a family occasion and that you were able to utilize our shuttle service. We look forward to welcoming you again when you are next in Madison.

    All Our Best,
    Amy Supple, COO
    The Edgewater Team

    asupinmadison, General Manager at The Edgewater, responded to this review

  • Superb Service and Spectacular Views

    by Denise S on 2018-01-19 01:08 am

    Long days in hotel meeting rooms are not glamorous, but the staff at The Edgewater makes the experience as comfortable and enjoyable as they possibly can. Views of the lake from the ballroom are certainly more motivating than many other hotel meeting rooms. Friendly bellmen/valet meet you as soon as you arrive, with warm smiles even on the coldest days. On this visit Amanda and Alisa at the front desk welcomed me and my arriving colleagues, handled our check-ins professionally and courteously, listened to my requests and went above and beyond to provide the perfect room for me. I don't love being away from my rural home, but if I need to be, I sure appreciate having the State Capitol out one window, and a Hallmark-esque lakeside ice skating rink outside the other! While I was in meetings, they had my bags and a little special surprise delivered to my room, which brought a big smile at the end of the long day. With no family or dogs to curl up with, it was nice to go to sleep smiling, because of their thoughtfulness. Every staff member serves with a smile. Matt, the bartender at our reception, and Jodie our server for dinner, as well as the hands-on managers in the dining room were all committed to our comfort. I appreciate the staff at The Edgwater and look forward to my next visit. I highly recommend this hotel for business or pleasure.

    Owner Response
    Dear Denise S,

    Thank you so much for your feedback. We are so pleased to hear your home away from home was comfortable during your stay for business. We look forward to welcoming you again when your travels bring you back to Madison!

    All Our Best,
    Amy Supple, COO
    The Edgewater Team

    asupinmadison, General Manager at The Edgewater, responded to this review

  • Spectacular Service With a View!

    by Peter W on 2018-01-16 05:47 am

    What a great experience! As someone who travels consistently for work and stays in way too many hotels throughout the year, I can honestly say the Edgewater is one of the nicest resorts/hotels I have stayed at.

    I booked this last minute trip to Madison to celebrate a special occasion and I could not have been happier with the result. Our experience started at check-in; the process was seamless and the staff could not have been more courteous - the person checking us in even added a personal touch and wished us a 'happy anniversary'. Then, when we got to our room, there was a handwritten note with chocolate covered strawberries waiting for us to commemorate our special occasion. It is special touches like these that really separate The Edgewater from any other hotel, not only in Madison, but throughout the United States. As a side note: definitely order the chocolate covered strawberries, they were absolutely delicious and you will not be disappointed.

    The accommodations were spectacular! Our 'king-terrace room' was sizeable and spotless. As an added benefit, there was a terrace off of our room with a great view of the lake. Even though it was between 0-10 degrees this past weekend, we still made it a point to go outside and take in the entire experience (at least for a few minutes). In the summer, getting a terrace room with a view is a very worthwhile upgrade.

    Beyond the previously mentioned, the entire resort is exquisite. We didn't have a chance to do everything the hotel had to offer but there is a pool, business center, and a spa (make sure to book this in advance since it books up quickly). In the winter, there is even an ice skating rink where you can rent skates and enjoy the outdoors. I truly wish we had more time to experience everything that was offer! Finally, the hotel is centrally located in Madison and the capital is only a 0.5 mile walk away.

    Again, we cannot thank the staff at The Edgewater enough for such an amazing experience and an incredible weekend. We will definitely be coming back on our next trip to Madison!

    Owner Response
    Dear Peter W,

    Thank you for taking the time to leave us your feedback. I am so pleased to hear you enjoyed your visit to The Edgewater, and the chocolate covered strawberries, to celebrate your anniversary. We certainly look forward to welcoming you again when your travels bring you back to Madison.

    All Our Best,
    Amy Supple, COO
    The Edgewater Team

    asupinmadison, General Manager at The Edgewater, responded to this review

  • Dim room lights

    by John F on 2018-01-11 04:54 pm

    Confusing front entrance lacking any signage regarding parking options. However, front desk staff was great and actually came outside to greet us in the cold. Room was very nice and comfortable despite a ripped sheet on the bed. Disappointed in the dim lights beside the bed that made reading impossible.

    Owner Response
    Dear John F,

    Thank you for taking the time to leave us your feedback. I am happy to hear you enjoyed your stay and apologize for the issues you experienced. I would like to speak to you in more detail regarding your concerns so we may improve our service to guests. At your convenience, can you please call me at 608-535-8200? I look forward to speaking to you and welcoming you to The Edgewater again soon.

    All Our Best,
    Jason Wells, Assistant Director of Rooms
    The Edgewater Staff

    asupinmadison, Asst. Director of Rooms at The Edgewater, responded to this review


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