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The Edgewater


    The Edgewater
 in Madison
    The Edgewater
 in Madison

Reviews

TripAdvisor Traveler Rating:
735 Reviews
Latest TripAdvisor Reviews

  • Not an Historic Hotel

    by Simon C on 2017-09-14 02:49 pm

    As members, of the National Trust, we are keen on supporting properties which are historic. This is not. Arrival: there is virtually no signage - we stopped to try and find where we should go to check in and were shouted at for stopping there - we eventually found check-in - OK we were early but there was no facility for us to wait comfortably till check-in. Parking was bizarre - again no signage and no clarification of where we should be driving to - sorry guys, just keep driving...
    The room was 4-star, don't know whether anyone gets housed in the historic section. Information on facilities was a double-sided sheet which we had to ask for at reception.
    The hotel boasts 4 or 5 restaurants - this is false - there is a burger bar down on the waterfront and a separate restaurant which also doubles as the bar food on the upper level area.
    The one and onlr benefit we got was that, having said we'd use the parking garage, reception didn't register this on our account - downside we had to buss through to be let in or out, up-side: after complaining the charge was waived. Sadly, we'll think twice before staying at any other Historic Hotels of America.
    Reviewing these comments I have to say that any criticism was totally agreed to by the staff and I don't think they werejust being nice - without them, I'd have rated this as one star.

    Owner Response
    Dear Simon C,

    Thank you for taking the time to leave us your feedback. I apologize your recent visit did not meet your expectations. All of your comments have been addressed with our management and staff so we may improve our guest experience. I would like to speak to you in more detail regarding your concerns so we may take any further action necessary. At your convenience, can you please call me at 608-535-8200? We hope you will consider staying with us again when your travels bring you back to Madison.

    All Our Best,
    Ansie Lwali, Director of Rooms
    The Edgewater Team

    asupinmadison, Director of Rooms at The Edgewater, responded to this review

  • Very Disappointing. Won't Return.

    by Candace J on 2017-09-08 05:43 am

    Stayed here with family several days for event at University. Won't stay here again despite location on lake with lovely lakeviews. In almost all areas, our stay was sub par & below expectations for this priced hotel. Housekeeping not detail oriented. Room had dog hair on sitting chair, window had so many webs & dead bugs it interfered with view. Room smelled musty & had poor air ciculation. Items were not replenished (water, shampoo, toilet paper). Puny little pillows on king size bed. Given lower grade room then had reserved. (They did comp me a night when I realized it.) Hotel is pet friendly & dog had peed on carpet in hallway & was
    not cleaned up while we were there. Staff not very friendly or attentive. No bell hop greeted us upon arrival. When finally arrived, we already got our own cart & unloaded luggage. With exception of front desk, staff seemed untrained & unfamiliar with anything about hotel other than their area. Valet service extremely slow & disorganized (They misplaced our keys!) Hotel large with confusing layout. Restaurant food in Boathouse was good but service slow & you have to take elevator to another floor to use restroom which was difficult for older members of our group. Food in Statehouse & Tavern not good. Room service breakfast was good, delivered on time & reasonably priced. Reservation process also confusing-many different rooms-hard to tell differences between some levels, constant rate changes & fluctuations depending on when you call, who you talk to & when you stay.

    Owner Response
    Dear Candace J,

    Thank you for taking the time to leave us your feedback. I apologize that your recent stay with us did not meet your expectations. I would like to speak to you in more detail about these issues and to address your concerns. At your convenience can you please call me at 608-535-8200 so we may further discuss your stay? I always wish our guests to be welcomed by friendly staff and an immaculate room so they may enjoy a relaxing and rejuvenating stay. I hope to welcome you and your family to The Edgewater again soon.

    All Our Best,
    Ansie Lwali, Director of Rooms
    The Edgewater Team

    asupinmadison, Director of Rooms at The Edgewater, responded to this review

  • Great Happy Hour

    by Divatty on 2017-09-06 01:21 pm

    The oyster happy hour at Augie's bar is the best deal in town. $1 per oyster, $5 glasses of wine and $3 pints of beer. There are some other good deals on appetizers, beer and a daily cocktail.

    Parking is expensive in the Edgewater lot and the bartender service is sometimes a little "chilly". All in all, the oysters are worth it!

    Owner Response
    Dear Divatty,

    Thank you for leave us your feedback about our Oyster Happy Hour in Augie's. We are so happy you enjoy the oysters. Your comments have been forwarded to our management team as we are always seeking ways to improve our customer service. We look forward to welcoming you again when you next stop by for a delicious Augie's Oyster Happy Hour!

    All Our Best,
    Amy Supple, COO
    The Edgewater Team

    asupinmadison, General Manager at The Edgewater, responded to this review

  • Amazing view and beautiful room

    by javolkma on 2017-09-06 08:20 am

    Had a king room with a view of the lake. Absolutely amazing! Felt like we were in another global location altogether. Very close to State Street. Loved the view of the capital building too. Bed was soft but pillows were nothing to write home about. The relaxation pool was nice, a glorified large hot tub with warm water.

    Owner Response
    Dear javolkma,

    Thank you for your wonderful review. We are so pleased to hear you enjoyed a relaxing and rejuvenating stay at The Edgewater. We look forward to welcoming you again when your travels bring you back to Madison.

    All Our Best,
    Amy Supple, COO
    The Edgewater Team

    asupinmadison, General Manager at The Edgewater, responded to this review

  • Absolutely wonderful in every way!

    by jan s on 2017-09-04 03:33 pm

    My husband and I stayed at the Edgewater Hotel for our anniversary which we usually do when deciding to celebrate in Madison. We were tremendously surprised this time with the beautiful and amazing upgrade that Ansi provided us with since it was our 40th!!! I have to say, Ansi is one of the most thoughtful and wonderful people I have ever met in all my travel experiences. The Edgewater prides themselves on making you feel individually welcome and focuses on the details. The peacefulness of surroundings including being right along Lake Mendota always enables us to fully recharge by the end of our stay. They also have a newly built beautiful building with rooms, restaurants and lovely grounds. A very romantic setting and there is a leisurely beautiful walk to the Capital square downtown Madison to enjoy the restaurants and performing arts!. Thank you again Ansi!!!

    Owner Response
    Dear jan s,

    Thank you for taking the time to leave us your feedback and the mention of Ansie, our Director of Rooms. We are so pleased to hear you enjoyed the stay for your anniversary and you were able to experience all the wonderful assets that Downtown Madison has to offer! We look forward to welcoming you again the next time your travels bring you back to Madison.

    All Our Best,
    Amy Supple, COO
    The Edgewater Team

    asupinmadison, General Manager at The Edgewater, responded to this review


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