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The Fairmont Hotel San Francisco


    The Fairmont Hotel San Francisco
 in San Francisco
    The Fairmont Hotel San Francisco
 in San Francisco

Reviews

TripAdvisor Traveler Rating:
3464 Reviews
Latest TripAdvisor Reviews

  • Fairmont Staff Saves the Day

    by Roxane-Michael on 2017-12-14 06:19 am

    My husband and I love to have drinks and snacks at the the various outlets of the Fairmont San Francisco when we're in the Bay Area staying with friends and family. So it was the obvious place to rest our feet one afternoon following a trip to Muir Woods. My fatigue had gotten the better of me, and I left my souvenirs under a chair in the lobby! Unique stationery, but moreover, my very own Sequoia tree! I was so disappointed. I knew I'd live without them. Even if my things were located, there was no time to go back and get them. But I figured why not make a call? Well, thanks to Aiden and Josephus, my keepsakes are with me now, and I get to enjoy thinking about the Fairmont San Francisco and their friendly and capable staff every time I use my stationery and admire my tree. Now, for finding the little sapling a permanent home.......

  • The view, the room and the service could not be topped during the holidays

    by Denise M on 2017-12-13 04:22 pm

    We pulled up the valet parking and were well tended to from the moment we go out of the car to the moment we left. The lobby was beautifully decorated for the holidays. It was a joy to watch all the families, couples and assorted others in the the celebrate the season. We live a short distance from San Francisco and love the Fairmont during the holidays. Many good restaurants within walking distance and no crowds on the streets to deal with.

    Owner Response
    We are pleased to know you enjoyed your visit and thank you for taking the time to share this review. Holidays are a special time in our hotel and we are glad to know you were able to enjoy our decor. We hope to see you again soon.


    Warm regards,
    Andrew

    Andrew P, Guest Relations Manager at Fairmont San Francisco, responded to this review

  • December in Nob Hill

    by 637juliol on 2017-12-13 02:26 pm

    Hotel Lobby is imposing. But rest of facility is a rundown. Dated restrooms and room in general seems old . Beds are very comfortable , We have stayed in much better Fairmont properties elsewhere. Hotel rooms and specially bathrooms need an update

    Owner Response
    We appreciate you taking the time to share this review and for choosing to stay with us. Your candid feedback has been shared with our entire team.


    Warm regards,
    Anderw

    Andrew P, Guest Relations Manager at Fairmont San Francisco, responded to this review

  • Beautiful classic hotel

    by RNI32 on 2017-12-13 09:50 am

    We stayed at this hotel recently and it was so beautifully decorated for Christmas. An unexpected bonus was the lobby champagne bar. This hotel is a classic and a must if you love an older, but impeccably maintained property. The room was very comfortable. We had a city view room, having declined a water view for an extra fee. Be sure to check out the many historic photos in the hallway of all of the celebrities who have spent time there.
    My reason for 4 rather than 5 stars is that a property of this stature should not still be charging for things such as wi-fi. The fee is waived if you join the president's club for a fee. Also, at other properties in this price range, we've enjoyed turn down service, bottled water, snacks, etc. which are not provided there. I would stay there again though, because it is a beautiful hotel in a great area.

    Owner Response
    Thank you for your kind words - we are pleased to know you enjoy our comfortable rooms and expansive views. Please note that there is no fee to join the Fairmont President's Club which allows users complimentary wifi access. We hope to see you again atop Nob Hill.


    Warm regards,
    Andrew

    Andrew P, Guest Relations Manager at Fairmont San Francisco, responded to this review

  • A Historical Landmark of San Francisco - not to be missed!

    by Worldcitizen94 on 2017-12-12 06:50 am

    What a special treat of a hotel this is. We stayed here on my birthday this year. It was my boyfriends first trip to San Francisco and it was a special trip indeed. As soon as we booked the hotel my mom said "I hope youre staying at the Fairmont." She had apparently stayed there as a graduation from high school present in the 1970s. She told us that the Tiki room was not to be missed (which unfortunately was closed the day we were there). But it is a special gem.

    I try to focus my reviews on what's good and areas for improvement, but I can't jump into this review without highlighting a bit of the hotel's history. It is were Tony Bennett debuted his famous song, "I left my heart in San Francisco." Also, it is where the United Nations Charter was drafted in 1945. Super cool.

    Ok as for the hotel. The lobby is exquisite. Its breathtaking and a vision of grander times of the past. Our room was spacious and had a lovely tub (which takes a while to fill up because of water conservation efforts in California - please take note this is true for the water efficient shower head as well). Overall we were impressed by the location and the property itself.

    My main comments for this hotel were specifically staff related. We had a drink at the tiny bar in the lobby and when we asked the staff members where the "Garden Room" was (where the UN Charter was drafted) 3 individual staff members had no clue where it was. Lo and behold right when we walked out of the bar we were faced with a large sign that said "Garden Room" :-/ I would suggest that the hotel staff be given a brief overview of the historical importance of the hotel before beginning work. Otherwise, we loved our stay here and would definitely recommend.

    Owner Response
    Thank you for choosing to join us and for taking the time to share this review. We greatly appreciate your recommendation and you celebrating your special day with us. Your feedback has been shared with our entire team. Hopefully we see you again soon.


    Warm regards,
    Anderw

    Andrew P, Guest Relations Manager at Fairmont San Francisco, responded to this review


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