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The Heathman Hotel

    The Heathman Hotel
 in Portland
    The Heathman Hotel
 in Portland


TripAdvisor Traveler Rating:
2201 Reviews
Latest TripAdvisor Reviews

  • Customer service killed it

    by jlayneTexas on 2017-12-14 12:07 am

    We stayed at the Heathman on the tail end of a week long "romantic" trip to Oregon. Upon check in we were told that there was construction going on. Little did we know that there would be jack hammering right above our heads for 10 hours a day. There goes my sleep in) I complained to management and they ended up comping our room for the two nights.

    The hotel itself is lovely, the room spacious and accommodating and the food at the adjoining restaurant fantastic

  • Very disappointed

    by Greg M on 2017-12-12 08:48 pm

    My last job was with a company with a Portland office and stayed often at the Heathman. Since the new owners have taken over it has gone down hill fast. We stayed there last night and when we checked into our room the heater was blowing cold air. We called service and the heating engineer came up and "fixed" the heater. Last night around 11 PM it started blowing cold air again, we froze last night.

    When I brought this to the attention of the management they offered to comp our parking! A night of no sleep and that is all they would do! I told them that was unacceptable but that was it.

    The Heathman Portland is an old, tired building. There are much better hotels in Portland.

  • Poor customer service

    by kimberlyhK5053CY on 2017-12-12 07:23 pm

    Suite was beautiful, location is great, however neighboring room was smoking(it is a non-smoking hotel)and our room smelled horrible. Problem was not addressed appropriately, and we were presented with a full bill upon checkout.

  • The thrill is gone.

    by Debbie M on 2017-12-12 08:08 am

    Before the Heathman gained fame in the book series, it was top notch. For a few years after the book came out, it was still great. Now, it's a sad reflection of its former glory.

    The staff is less congenial and we had one person, who was downright surly. Room service had gotten our order wrong and when I pointed that out and asked for the proper item, it was as if I were asking for the moon.

    Tried to eat at the restaurant one night as the menu is wonderful, but were turned away despite a half empty dining room. We just wanted a quick bite before a concert that night. Hotel is being remodeled but did not advise of that fact when I reserved. Remodel was loud and as a result, they were down to one elevator. Overall, we were severely disappointed.

  • Gorgeous Portland Hotel

    by patricer887 on 2017-12-11 07:41 am

    My husband and I spent several days at the Heathman and we're impressed by its elegance and warm inviting atmosphere. The stuff are truly friendly and accommodating. The room decor is lovely classic and the beds very comfortable. A great stay and we plan on returning.

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