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The Heathman Hotel


    The Heathman Hotel
 in Portland
    The Heathman Hotel
 in Portland

Reviews

TripAdvisor Traveler Rating:
2137 Reviews
Latest TripAdvisor Reviews

  • was nice with some surprises

    by tylerd120 on 2017-10-16 01:02 pm

    watch out for that facilities fee of $24 per day. either i missed it or it was not explicitly laid out to me. the rooms are nice clean and comfortable. water pressure is great and the staff is friendly.

    Owner Response
    Thank you very much for your feedback; we do our best to be as up front about the facilities fee from the beginning of the reservations process to the moment you check out, precisely so there are no surprises, and I do apologize that it wasn't made clear to you. I believe the issue was cleared up by our Personal Concierge staff, but if that is not the case please feel free to contact our front office manager Jordin Heath at jordin.heath@heathmanhotel.com. I hope we can see you back at the Heathman again!

    darynw, General Manager at The Heathman Hotel, responded to this review

  • Not impressed - not worth the price

    by Anna S on 2017-10-13 08:23 pm

    Stayed here with my husband. We checked in really late so they probably gave us a bad room.
    The decoration and room was really plain and something I would expect at a holiday inn express. Valet is 75? Not worth the price. The location doesn't make up for it either.

    Owner Response
    Thank you so much for staying with us, and for taking the time to share some feedback. Regardless of when any of our guests check in we never intentionally give a "bad room" as we are proud of all of the rooms we have on offer. I certainly do recognize that some rooms may work for some better than others, so I absolutely apologize that you didn't enjoy your accommodations. Our valet rate is $44 overnight; are you positive you spoke to our valets for the Heathman? I would be more than happy to remedy any discrepancies on your bill, but as I am unable to locate your reservation I would truly appreciate if you could contact our front office manager Jordin at jordin.heath@heathmanhotel.com and we will ensure you are taken care of.

    darynw, General Manager at The Heathman Hotel, responded to this review

  • Oahu Hawaii

    by gmagpag on 2017-10-11 07:58 pm

    Shariton Waikiki nice room with lovely balcony view
    Good amenities but swimming pools too shallow for laps. Great weather and definitely suggest the catamaran ride. Breakfast and meals at the outdoor bar complimented by the water and view. GOOD bar service.

  • One night

    by Mark n Jen D on 2017-10-10 08:32 pm

    I would absolutely give this beautiful atmospheric hotel 4 stars. The check in service was amazing, the room fabulous and wonderfully appointed. It was extremely comfortable for us. My 2 friends and I were here for a Girls Weekend and to see a show at the Arlene Schnitzer Concert Hall. Perfect Hotel for that.

    My only issue is that you have to pay 44 bucks for valet parking and I assumed that met 'mostly secure'. I didn't have a problem with any of that until my car came back with a McCafe drink cup in the cup holder (that wasn't mine!) and two missing hubcaps. I called the hotel to let someone anyone know and was told management would return my call. So far -- no call back. Tsk.

    Other than that -- maybe skip the valet and find your own cheaper parking within walking distance- there are a few places- and maybe be less sad if your car comes back a few less hubcaps because you left it in less 'secure' parking. It was my naivety that assumed that 'valet' equaled 'secure'.

    I'd still stay at The Heathman. It's a gorgeous hotel and everything is within walking distance.

    I'm also gonna toss this out there Portland--> stayed many times in Seattle and my car has always come back with all its hubcaps ;)

    Owner Response
    Thank you so much for letting us know about your experience! While I certainly appreciate all of the fantastic feedback, we want to make sure this issue with your vehicle is addressed! Please contact our front office manager Jordin Heath and she will be glad to assist in ensuring that we figure out exactly what happened while your vehicle was in our care. You can reach her at 503-290-7124 or jordin.heath@heathmanhotel.com. Otherwise, I'm truly so thrilled that you enjoyed your girls' weekend, and I hope we can see you again soon.

    darynw, General Manager at The Heathman Hotel, responded to this review

  • Beautiful hotel and excellent staff

    by glondon2017 on 2017-10-10 07:25 pm

    We loved this hotel! From the moment we checked in (offered an arrival cocktail!), to the excellent local information provided by the staff (who seemed to go beyond the call of duty), this hotel is fantastic. Beautifully maintained/restored period features, it does feel like your stepping back into a bygone glorious era of service and comfort. The rooms are beautifully appointed. A bit on the snug side but this is typical of an older property. It more than made up for it by the quality of every aspect. Can't recommend this hotel enough!

    Owner Response
    Thank you so much for your lovely review! We hope to provide a luxury experience, from the moment you step foot on property to well after you depart, so I'm so happy to hear that you enjoyed your stay. We'll be excited to see you again when you return to Portland!

    darynw, General Manager at The Heathman Hotel, responded to this review


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