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The Hotel Roanoke & Conference Center, Curio - A Collection by Hilton


    The Hotel Roanoke & Conference Center, Curio - A Collection by Hilton
 in Roanoke
    The Hotel Roanoke & Conference Center, Curio - A Collection by Hilton
 in Roanoke

Reviews

TripAdvisor Traveler Rating:
2607 Reviews
Latest TripAdvisor Reviews

  • Stinky, donât go

    by 258zebra on 2018-02-18 08:06 am

    First room : three pillows had hairs, a towel had make up, another towel black marks, two towels hairs.

    They apologized and gave me keys to another room.
    I opened the door and thought It was an occupied room, bed not even made, trash baskets full, hangers on the other bed, a used glass with little wine in it.

    I called them and asked for the manager to come upstairs and take a look. They sent the cleaning lady instead who was polite. She apologized, and moved me to a third room after CHECKING THE ROOM AND PILLOWS HERSELF.

    I went there, forget it, stinky, spots everywhere, hairs on three pillows, another pillow had some shoe prints!!

    I checked out.

    It is filthy. I have a lot of pictures to show if they deny or if anyone is interested.

    Owner Response
    Dear 258zebra, thank you for your review and sharing your experience with us. We apologize for the inconvenience experienced and that we were not at our best during your visit. This is unacceptable by our standards of service and operations and we will utilize your feedback to improve our operations and put corrective measures in place.

    Sincerely,
    Brian Wells
    General Manager

    Brian_Wells_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review

  • Excellent stay in many ways; surprised at lack of response over room problem

    by V220EOthomasd on 2018-02-18 08:06 am

    My husband and I stayed at the Hotel Roanoke in early November. The hotel is really lovely, with a first-rate staff. Our room was small, but spotless, as was the bathroom. The breakfast was tremendous, and quite a bargain for it's variety and excellence. The first night was warm, and we were able to open the window to keep the room the right temperature. The next night was hot, and we needed to use the air conditioner. The AC in room 363 was extraordinarily loud, making sleep impossible; we spent the night alternately turning it off to sleep, and then having to turn it on again to cool the room down. I don't like faulting a company before giving them a chance to respond (and the response doesn't have to be more than "thank you for letting us know of this issue"). I emailed the hotel on 8 November, but didn't hear back. After calling the hotel and being given the name of someone in charge, I emailed again. After waiting several months, it's pretty obvious that all of that was a waste of time.

    Owner Response
    Dear V220EOthomasd, thank you for your review and for choosing the hotel for your accommodations. I apologize for the inconvenience experienced and lack of response. We take these matters very seriously and will be addressing this with our team for corrective measures. I appreciate you sharing your experience with us so we can improve our operations.

    Sincerely,
    Brian Wells
    General Manager

    Brian_Wells_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review

  • Very Nice

    by SoilDoctor on 2018-02-15 06:10 am

    This hotel looks like a castle. The rooms are comfy and well done for an older hotel. The staff was eager to help and very efficient. If you have a business mtg. or conference this is the place to stay. Good location downtown.

    Owner Response
    Dear SoilDoctor, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and by your kind words! I will be sharing your review with our team and hope if your travels return you to the area, you will again choose us for your stay. We would love to serve you again soon!

    Sincerely,
    Brian Wells
    General Manager

    Brian_Wells_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review

  • Hotel Roanoke is a treasured jewel of a hotel

    by fellowtraveler2018 on 2018-02-10 06:23 am

    Beautiful historic hotel that offers a wonderful stay with an amazing attentive staff. Lots of history with historic photographs from a by gone era. If you are a lover of Rail Roads you will especially love this hotel since it was originally built by the owners of the rail road lines for its passengers. Convenient location within walking distance of downtown historic Roanoke.

    Owner Response
    Dear fellowtraveler2018, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and are thrilled you enjoyed the historic aspect of the property! I hope if your travels return you to the area, we will again have the privilege to serve you!

    Sincerely,
    Brian Wells
    General Manager

    Brian_Wells_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review

  • Fluctuating Rates

    by Carl K on 2018-02-05 06:56 am

    I stay in Roanoke several times a year and have only stayed here once, because the rate was only $10 more than the Newer and more conveniently located Hampton Inn

    This is a great hotel. It's beautiful, elegant, treats Hilton diamond members exceptionally well, there are options for dinning on site and the staff is very helpful and friendly. All that being said, if you are someone who explores a city when they travel the Hampton Inn is a better choice.

    Owner Response
    Dear Carl K, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and by your patronage to Hilton Honors. We appreciate you choosing our historic property for your travels and hope we will have the opportunity to serve you again when your travels return you to the area. We would love to serve you again soon!

    Sincerely,
    Brian Wells
    General Manager

    Brian_Wells_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review


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