Check Availability
Modify/Cancel Reservations
More Search OptionsReturn to Check Availability Console

The Inn at Leola Village, Est. 1867


    The Inn at Leola Village, Est. 1867
 in Leola
    The Inn at Leola Village, Est. 1867
 in Leola

Reviews

TripAdvisor Traveler Rating:
598 Reviews
Latest TripAdvisor Reviews

  • Amazing Hotel!

    by Lynn23 on 2018-02-09 02:03 pm

    This hotel is a real find. My best friend and I stayed in Room 526 and it was lovely. The room was actually two rooms and was large and beautifully decorated. As others have said, the hotel decor is dark but we found it to be relaxing. The beds were comfortable and we had plenty of high quality pillows and linens. The room was immaculate and well maintained. We went to the Destinations Spa and the services were excellent. The food at the restaurant Osteria was also excellent. Everyone was pleasant and helpful.

  • Fabulous girls getaway

    by Laura G on 2018-01-24 05:41 am

    My sisters and I gather at The Inn at Leola Village for an overnight getaway at least once a year. I live in Lititz, but they live in New Jersey and Philadelphia and they LOVE to come out to visit. Service is always outstanding (on the phone for reservations and in person at lobby desk) and the Parlor Suites are awesome. We love to get massages at Destinations Spa, relax in our room, then have dinner at Osteria Avanit. We tend to go in the winter, but I have stayed overnight in the spring when the gardens are in bloom and the pool is open. A great place to go anytime of the year!

  • Anniversary getaway

    by Tslon on 2018-01-19 07:04 am

    It's a beautiful place to stay. Lovely renovated buildings. The walls are pretty thin between cottages and we were disturbed a few times on our last visit by the person next to us always either banging on the wall, calling our room or knocking on the door saying they thought our tv or whirlpool tub was too loud. By the 3rd day we wouldn't even turn the tv. The room is pretty open and the bath is only separated by a partial wall that doesn't even go up to the ceiling. The property is very well maintained. Your in close proximity to all shopping and entertainment.

  • Tè - a 5 Star experience

    by Sirena R on 2018-01-04 06:24 pm

    Recently, I had the ability to dine at The Inn in their 5 Star restaurant, T?. I cannot say enough wonderful things about my experience with both the staff and the food.
    Starting from the very beginning, the staff in T? takes even the smallest details into consideration. Once you've been escorted from the lobby into the dining area and seated you are presented with your drink selections for the evening, and I cannot rave enough about Kim and her ability to perfectly pair a beautiful wine with each of your five (or 9!) courses for the evening. After this selection we were presented with our table's personalized menus where we selected the 5 course meal.
    5 courses is an understatement. The chef at T? ensures everyone feels welcomed and leaves satiated. Each course came out in a very prompt manner, but we also had enough time between courses to chat and not feel rushed. Once the course arrived each was described as it was set on the table. We received numerous samplings between our courses from the chef, all of which were exquisite. The short rib was a personal favorite, as well as the lobster risotto. We also opted to include the cheese trolley where we selected 4 different, delicious cheeses to share (which again, paired perfectly with our wine). Each cheese was described by Anthony with great detail so we knew exactly what we were biting into. We finished the night off with dessert, and that is a fun and unique experience all in itself. The artistic nature of it made the dessert that much sweeter.
    Once the night ended we were escorted out to the lobby where we retrieved our coats, menus, and a special treat to take home. The staff even offered to take our photo so we can always remember this wonderful night. If you're looking for that special touch, in a quiet and upscale restaurant in Lancaster county, T? is absolutely the place to go.

  • Great Wedding, Terrible Hotel

    by Shannon J on 2018-01-01 08:17 pm

    We attended my sister's wedding yesterday at the Inn at Leola Village. Our first impression was good... the staff welcomed us, showed us to the room, offered to help carry luggage, and it looked like a cute place with a classy appeal. That changed when we got to our room.

    First thing we notice, since we had to hurry and get dressed for the family pictures, is that our room didn't have soap or shampoo, at all, when we got there. We borrowed some from the next room over, because we didn't have time to complain. We also noticed some garbage on the floor, and dust and hair by/in the plant in the bathroom. The television was inside an armoire, but the position of it made it so you couldn't see it from one of the beds, even if you pulled the TV out and angled it as far as possible. There also weren't any power outlets near the beds, so we had to plug our phones in across the room.

    The room (room 408 and 406 were the same, but mirror copies of each other) was square, with the bathroom taking about 1/4 of it. The bathroom itself was separated into 2 rooms, one which was fully closed off, and an L-shaped room outside the bath/toilet room with a walkway to the rest of the room. The outside room had the sinks, fridge, and microwave, but the separation wall stopped about 2 feet from the ceiling (it went up about 8 feet). Any noise in there could easily be heard in the regular room. It probably wouldn't have mattered if the interior walls went to the ceiling anyway, because we could hear everything through the walls anyway. So if you're going to complain about your neighbors, make sure you whisper, or they'll hear you through the walls.

    We got ready and headed to the wedding. It was a freezing day, with temperatures ranging from 0-10 F, and the wedding ceremony and reception would be held across the property about a 5 minute walk away. The walk was cold, obviously, and a little icy. We worried about walking back after the reception, when it would be colder and dark.

    The wedding was great. The hall with the ceremony, and the large room outside with the bar were perfect, although there could have been more seating by the bar. The food was great too, as I discovered that I liked butternut squash soup. The family pictures were at 4pm, the wedding at 6pm, and the reception was afterward, lasting until 2am to ring in the new year.

    We left the reception around 11pm because we were too tired to wait.

    On the way back to the room, we realized that our room was directly over the second wedding reception, and the walls and floor were thin enough that we could easily hear the music thumping. We got into the room, and my wife took a bath. The water was luke-warm, and the shower drain didn't drain the water. We called the front desk, despite it being past midnight, hoping they'd be able to fix it quickly or in the morning. They offered to move us to a smaller room, which we discussed, but after the second call, they offered to send a manager up to look at it. We waited for 20 minutes, then some family members came in after the after-party.

    We showed them the shower, and tested their room (they were next door), and their water was hot and the drain worked. After another 10 minutes, we walked down to the front desk, where they said they were trying to see if the problem affected other rooms, and were also trying to get ahold of some maintenance people to come in. We explained that the room next door to ours was fine, so it couldn't be the pipes freezing.

    Around 1:30am, we went to see the only other room available, but since it was in a converted historical house (different building), it was significantly smaller, with a ceiling only about 7' off the ground (I'm 6'1" and I was afraid I was going to have to crouch the whole time). At best, it was half the size, with one queen bed instead of two, and felt very claustrophobic. It was also across the parking lot, so we'd have to carry our luggage directly past our car, inside an old building, and up a very steep stairway, to get to it. Sleeping would be difficult, and since we had gotten changed in our room, moving all our luggage would be a pain. We were also staying only one night, which was half over. While we weren't looking forward to driving between 2 and 4am on New Year's Day, we decided to just drive the 2 1/2 hours home. The alternative was spend an hour moving all our stuff to another room, in another building, get 4-5 hours of sleep, then have to get up in time to shower, change, and check out, then drive 2 1/2 hours home.

    They offered to give us a comp room in the future, which wouldn't have helped, because we weren't ever going to stay there again (logistically, it doesn't make much sense because we don't live THAT far away). When we told them we weren't paying for the night, they agreed, although it wasn't their idea. They did offer to let us sleep in our old room, then drive in the morning, but at that point, we already had our luggage mostly packed up anyway.

    In the end, we got home around 4am and slept until 11am in a comfy bed, and woke up to get a hot shower that worked. The best part was that we got to see my only sister get married, which was excellent. The worst part is that we had to leave prematurely, so we didn't get to greet the new couple in the morning like we had planned.

    Owner Response
    Our team would like to thank you for taking the time to share your thoughts so that we can continue to grow, improve, coach, and train. We hold ourselves to an extremely high level of expectation and accountability. We are happy that you had a great time at the wedding event for the evening. Thank you for the positive feedback it does sound like everyone had a fantastic time. In regards to your experience in the hotel we apologize for not meeting all of your expectations. We pride ourselves on our customer service and go above and beyond to satisfy all guest needs, as well try to resolve any issues a guest may have. Any maintenance issues due to the below freezing temperature have been addressed. Again, thank you for your feedback.

    Anthony H, General Manager at The Inn at Leola Village, responded to this review


Book by Phone: +1 800 678 8946 Best Rate Guarantee


It appears you are using an older web browser! While using our site, you may encounter some trouble along the way. For PC users, we recommend upgrading to the latest version of Google Chrome, Internet Explorer, or Firefox. For Mac users, we recommend the latest version of Safari, Firefox, or Google Chrome.