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The National Hotel


    The National Hotel
 in Miami Beach
    The National Hotel
 in Miami Beach

Reviews

TripAdvisor Traveler Rating:
1513 Reviews
Latest TripAdvisor Reviews

  • A hotel with comfort and service

    by Travelbug-Eric on 2018-02-20 12:43 am

    The National is a wonderful hotel with it's retro wood paneling, wrought iron railings and a well maintained classic look that celebrates their 1939 heritage well. The staff in the hotel and pool-side is very attentive and the Sunday brunch was excellent. I would have given a higher rating if it weren't for the fact they overbooked and had to put us up in different hotel for one night, but they redeemed themselves when we checked in the next day and the manager upgraded us to the fantastic penthouse suite for the remainder of our stay. I realize the mistake of one front desk agent late at night does not reflect on the hotel as a whole. I will give the National another chance in the future as it was what I was looking for in a classic Miami Beach hotel.

  • Just Look Elsewhere

    by sklaver77 on 2018-02-20 11:28 am

    OK--read my other reviews and you'll see I am not one of those people who is never happy. Here we go.

    We booked the most expensive room in the place (poolside cabana suite) and even called 24 hours in advance to confirm, at which point they REALLY played up how nice the room was, which it should be for $600-plus per night.

    We arrived, checked in, got our keys and went to our room, and immediately realized they put us in something that we did not book. Then they admitted that they put other guests in our room and downgraded us, trying to compensate by saying they adjusted the price, which is an odd thing to use to appease us, because why would they charge us for a room we were not in? I mean--were they just hoping we wouldn't notice? Could they not call us ahead of time?

    They were nice enough and tried to make good, but we were in a severely downgraded room for one of two nights. And as a harbinger of what was still to come, they said the hotel was completed booked up and that every hotel was full, until, of course, I pressed them repeatedly and found other Miami hotels they could move us too. Magically an open room appeared that could fit us all.

    When we finally did get in our suite the next day, every time we needed anything we had to ask at least three times, and some requests were just never fulfilled (a hair dryer).

    Finally, upon check out, they attempted to charge us for the free breakfasts and drinks that were supposed to make up for the room issues, which was too little too late to begin with.

    Honestly--just go somewhere else. Miami Beach is full of hotels, and there is really not any particular characteristic of The National Hotel that warrants the risk of getting the same service

  • Best Service in Miami Beach

    by Richard L on 2018-02-20 07:34 am

    Just got back from a one day stay at National with my family and I can say the service and hotel is amazing. Luis the Food and Beverage manager runs the best service in a boutique hotel in Miami Beach it's as good as it gets. You will be taken care of by the most amazing staff, that makes you feel so welcome like you are in your own home. Book a Cabana Maggie and Jorge at the pool will go out of the way for you and the family. Jorge even came over to our room patio to take a drink order , absolutely amazing .I travel all over and can tell you from being in the hospitality business for many years, choose National you can't get any better.

  • Outstanding Service

    by Linda J on 2018-02-19 12:08 am

    This is my third year visiting the National Hotel, and I continue to enjoy my visits there. The most important factor for me, in choosing a hotel,is the service I receive, and I have always found staff at the National Hotel to be most attentive. The rooms are adequate and kept clean by their stellar housekeeping staff. The pool areas are well maintained and the pool and beach staff are ready to assist in any way they can. Management and the staff at the reception desk are always very amenable. I ate only breakfast at the hotel and it offered a pleasant experience sitting on the covered veranda. There are many food options in the neighborhood, all within walking distance. The boardwalk behind the hotel offers a pleasant and scenic way to exercise or stroll, and there is, additionally, an exercise facility on site.

  • Nice hotel in the heart of SOBE

    by Richard L on 2018-02-18 12:45 am

    Stayed at the National for our 29th wedding anniversary. I informed the front desk clerk that we were there to celebrate our anniversary and she immediately upgraded us to a pool cabana. The room was great, the hotel is beautiful and the service was good. The food and service at the restaurant and bars were just ok. Would have goven 5 stars of the food and service was better.

    Still, definitely recommend.


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