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The Peabody Memphis


    The Peabody Memphis
 in Memphis
    The Peabody Memphis
 in Memphis

Reviews

TripAdvisor Traveler Rating:
3279 Reviews
Latest TripAdvisor Reviews

  • Nice hotel but management issues and horrible customer service

    by AZToni12345 on 2017-10-18 12:54 am

    PROS: The rooms are very nice with high ceilings and windows, comfortable beds and a nice living room area. The location is superb as it's very walkable to Beale street yet far enough away to not be bothered with any noise.

    CONS: They seem to struggle with convention crowds coupled w/ their normal clientele. When we checked in there was a convention checking in and so our room was not ready for 1.5 hours after check in time and if I didn't switch my room my room type then I would have had to wait longer. The valet to drop car off was long and the two guys started fighting over one taking another's one car I guess...it was awkward and one stormed off inside the hotel. One was embarrassed but the other one didn't think twice about acting up in front of the customers nor walking off the job to go inside during this backup. Management was nowhere to be found during the valet scuffle nor the check in debacle leaving the employees to fend off irritated customers.
    Checking out same thing but slightly better....Backup to get car out of valet, 20 minutes to get luggage from room, etc. Once again, convention checking out and something else big checking in. They are not professionally equipped to handle these large crowds all at once so you will experience lack of professional courtesy, missing management, and delays on every point of interaction with the hotel staff. It's unfortunate because this hotel is EXPENSIVE and nice, but doesn't have the professionalism needed to make it a 5-star experience.

  • Hotel needs a Refresh, but close to the ACTION

    by TheCriticalTraveller on 2017-10-17 04:44 am

    The hotel is a solid 3-star hotel, and in need of a refresh, our room had: hair dryer that didn't work, missing non-feather pillow in pillow bag in closet, dirty carpet, missing paint from vanity, slow elevators, rude hotel bus drivers who will block you in. On the plus side, it's about 2 blocks from Beale Street, the ducks are great, nice lounge area, and our room was a corner room, so it was very bright, however, we were only on the 6th floor, and could hear the continuous commercial air conditioners all night since the windows are not insulated. I also didn't like the extra room charges $12.95/day hotel fee, and $23/day valet - so the room rate adds up. Having said all that, I have a 50/50 chance of staying here again. I've certainly been in worse hotels.

  • Very pleasant. Lobby and resturant were quite nice. It has maintained its historical excellance.

    by Walter F on 2017-10-17 04:15 am

    The parking was quite accessable. Check in was about normal. Service was very good. Did not have room service, but the hotel's diner was exceptional. Only dined once too many BBQ places to go to. Downtown was ok, but opted for east,
    Germantown, and Collierville.

  • Perfect location & fantastic staff!

    by sakrausz on 2017-10-16 04:17 pm

    I love the Peabody Hotel and Brigitte at the front desk is absolutely wonderful! She always makes me feel welcome and I can't wait until my next visit. Also, I highly recommend a visit to the club floor and make sure that you meet Benjamin. All of the staff is wonderful but these two definitely stand out.

  • Good, would be great with an upgrade

    by edtealdi on 2017-10-14 010:28 pm

    This is indeed a very good hotel, most likely the best in Memphis. The common parts are beautiful, particularly the main lobby, which is also well maintained. The rest of the common parts, less so.

    The worst is the basement, with the pool and gym area, spa, etc. which is properly dated and gives this bad feeling of mouldiness and age.

    The roof terrace is gorgeous - they should make better use of it, for example by installing an al fresco rooftop bar - seems kind of obvious.

    Overall, the common parts would benefit from a refurbishment, as the appearance is retro-shabby going on dated.

    The ducks ritual is fun, though being a guest won't guarantee a better view, so there is no need to stay there to watch the ducks.

    Our room was of a good size, reasonably well appointed, possibly in need of a refurbishment, too, but not urgently.

    Service in both the restaurant and bar was friendly and personable, though the restaurant was a bit slow, particularly for lunch when it was practically empty.

    All in all, this is probably the best hotel in town, and in a way reflects the town itself - dated, clinging on to the memory of the glory days, and in need of a refresh.

    Owner Response
    Dear edtealdi,
    Thank you for leaving a review and telling us about your experience at The Peabody. While the industry average for updating guestrooms is every seven years, we update our guestrooms every five years and are due for one in 2018. We will also be updating the Grand Lobby at the end of the year. I hope you will visit us again to check out the upgrades.

    Thanks again,
    Scott Boucher
    Director of Hotel Operations
    901-529-4131
    scott.boucher@peabodymemphis.com

    Scott_Boucher1, Manager at The Peabody Memphis, responded to this review


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