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The Plaza


    The Plaza
 in New York

Reviews

TripAdvisor Traveler Rating:
2377 Reviews
Latest TripAdvisor Reviews

  • Don't expect 5 star service - enjoy its history

    by Jason H on 2017-11-22 11:29 am

    I've stayed at 5 star resorts and hotels around the globe. I would consider The Plaza a historic hotel that leans too much on its iconic history rather than maintaining and exceptional level if service. Doormen disappear. The concierge was the least helpful man I've ever experienced in a concierge and bizzarely pretentious - which these days is dated. I'm 46 retired silicon valley - do I need to wave my bank account around so folks are not di**s. I know this is NY not SF and they still care about what you wear but it's 2017 not the 1980s . Due to the separate residential properties the entrance is disjointed and not particularly inviting. The room we stayed in was not particularly well maintained. Staff helpfulness was oddly very helpful to not wanting to give you the time of day - beyond comprehension.

  • Luxury!

    by N8963YEpatriciag on 2017-11-21 01:33 pm

    We always enjoy but sits by the Plaza. Always a great experience, from the bedding to the staff etc. we particularly love the food court - brought home cupcakes and treats to our kids . We have eaten lunch in the food court in several occasions and always enjoyed the experience ! Luxury!

  • "Park View" is a joke

    by JanGerber on 2017-11-19 12:47 am

    I'm trying different hotels in the vicinity with park view each time I'm in NYC. The suite advertised with "park view" at the Plaza for 2500/night gave me barely a glimpse of Central Park between two buildings, but plenty of views into other people's rooms and vice versa.

  • A missed opportunity

    by Cubafan2008 on 2017-11-18 05:07 am

    Stayed for 4 nights, whilst initial aesthetics are pleasing, the finer detail was missing. Torn carpet upon entrance. The staff within the champagne weren't particularly helpful and i felt watched during drinks and especially when paying bill which was unnecessary.
    Rooms were nice, beds very comfortable. the marble bathroom exceptional.
    Breakfast was nice experience, menu plentiful but cheaper alternatives available short distance away.
    Comparing this hotel to other 5 star hotels of same price, I felt this was of lesser standard.
    I enjoyed stay here, would I stay again...I'm not so sure.

    Owner Response
    Thank you for taking a moment to share the details of your recent experience with us while at The Plaza in NYC!

    While we are very pleased to hear that you enjoyed many aspects of your stay, we would like to apologize for the service concerns experienced. This is certainly not the image nor the experience that we wished for you to have. We will ensure that we share your comments with the concerned colleagues and that the necessary measures are taken to address these shortfalls.

    Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon.

    Allison K, Manager at The Plaza, responded to this review

  • The Plaza Food Hall - not to be missed!!

    by Tracey S on 2017-11-17 11:04 am

    We came across the Food Hall in the Plaza Hotel by chance. We loved it and visited a couple more times during our stay in NYC. There are lots of stalls selling drinks, hot food, cakes, sandwiches, pastries and handmade chocolates etc. Must mention the doughnuts courtesy of Doughnuttery - these were amazing. You order your mini doughnuts and are given a choice of different flavoured sugars to have them dipped in! We chose a selection between us, my favourite being the mulled apple cider...they were amazing. The four of us polished off 25 assorted flavoured doughnuts in less than 10 minutes - they were mini ones though!! I have been craving them ever since we returned home!

    Best to visit on a week day as it is very busy on a weekend.

    Owner Response
    Thank you for taking a moment to share with us, the details of your recent experience at The Plaza Food Hall! We are thrilled to hear that you enjoyed the variety of options that we have available and that you made multiple visits to join us during your recent trip to New York City! We couldn't agree more with your comments regarding the mini doughnuts from Doughnuttery - they certainly have a wonderful selection of tasty treats! We will ensure that you kind feedback is shared with their team accordingly. Thank you for choosing The Plaza for your recent dining experiences while in NYC and we hope to have the opportunity to welcome you back sometime again soon!

    Allison K, Manager at The Plaza, responded to this review


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