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The Raleigh Miami Beach


    The Raleigh Miami Beach
 in Miami Beach
    The Raleigh Miami Beach
 in Miami Beach

Reviews

TripAdvisor Traveler Rating:
1637 Reviews
Latest TripAdvisor Reviews

  • Horrible Experience

    by fcolondc on 2017-11-19 10:54 am

    We booked a 3 night stay in November to experience what was supposed to be one of the most unique and classic hotels in Miami and paid a premium price.

    The hotel closed as a result of hurricane Irma. This was out of everyone's control and understandable. This review is about the experience that followed.

    We were not informed for months that the hotel closed. Not one email or phone call. We only noticed, the night before our trip, on the hotel's website (in very small print and at the bottom of the page) that the hotel was closed and that we would be transferred to another property.

    We then spent hours on the phone trying to figure out where we were transferred to. We had to speak to several supervisors to find our reservation. Then we were told that we would stay at the Shore Club Miami--a property that is not comparable to the Raleigh. We then had to argue to be placed in a hotel that was more comparable and was finally placed at the SLS South Beach.

    SLS was not aware of our situation and there was no communication between the hotels.

    If we had been notified we would have elected to postpone our trip to stay at the classic Raleigh. We were given no notice, choice, or even an apology for this horrible experience. There was no empathy or desire to try to fix the mistake of not providing us notice.

    We have called the Raleigh to speak to a supervisor and file a complaint and have been given the run around. I was supposed to get a call back from management and have not been contacted. Management want to pass the buck to Expedia, and Chase Reserve at the cost of the guest.

    While a hurricane is out of everyone's control. The service and courtesy of being notified and given a choice was within the Raleigh's control.

    I am still waiting for a phone call from the Raleigh's management. I am still wondering how our stay at a classic Miami hotel would have been.

  • Great Beach Hotel quality in guest rooms 3 stars

    by Lyudmila Y on 2017-11-09 07:17 pm

    We came here second time because its the only hotel that we knew of had chilled pool. The daytime reception service is great. The nighttime however was very uncomfortable. The rooms on pictures look 5 star but in reality its more like a motel 6 quality. Original building which is cool and they restaurant is amazing. $10 bicycle day rentals. If you lay on beach($19 chair rental) at hotels designated area you can get drinks and food brought out all day long which was really fun. I don't think we'll ever return here. Planning trip in January will be staying at smaller more updated quality hotel for way less.

  • 5 Night Stay!

    by missmagnolia8 on 2017-09-29 12:42 am

    Enjoyed my 5 night stay of a last minute trip to Miami at The Raleigh. Had a spacious room. Loved the boutique style. Not overcrowded. Hotel staff was very accommodating and friendly. My on gripes are the fee for bike rental which should be included in the hotels fees and the dirty carpet. No hotel should have stained carpet.

  • Disappointment

    by Lesposito69 on 2017-09-15 10:01 am

    I choose this hotel for the location, the pool and the art deco style.
    Well the location is fine, near almost everything in miami beach.
    As we arrived we was informed the pool was under maintenance so we had ti move daily to other their properties rhe kids couln't go alone to the pool. When we booked there was no notice about maintenance on their web site. Anyway our travel agent did not tell us about the pool maintenance.
    I asked to move to other their properties but the answer was just no.
    The art deco style, well the hotel as whole need maintenance the rooms are small not well kept and cleaned.

  • Another great visit!

    by Ben G on 2017-09-12 02:49 pm

    I stayed at The Raleigh at the end of May 2017 in the Art Deco Suite of which I would book again. It is a comfortable room, and there is a dual rainshower in the bathroom! I was glad to see some familiar faces again. Elkind, like last time, was great. The staff is good overall and goes the extra mile. Thank you once again! I will return the next time I am in town!


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