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The Royal Hawaiian, A Luxury Collection Resort


    The Royal Hawaiian, A Luxury Collection Resort
 in Honolulu
    The Royal Hawaiian, A Luxury Collection Resort
 in Honolulu

Reviews

TripAdvisor Traveler Rating:
3920 Reviews
Latest TripAdvisor Reviews

  • An oasis in the concrete jungle of Waikiki

    by SurfCityScenes on 2017-12-10 08:54 am

    Waikiki is a concrete jungle in paradise, but for swimming in the ocean, beginner surfing, and a wide variety of activities and food it is has something for almost everyone. The Royal Hawaiian feels like a world apart from the crowded streets of Waikiki. From the lei greeting and banana bread welcome this (mostly) quiet stately hotel is a nice alternative to the remote resorts of Ko'Olina.
    What we liked:
    1. This hotel has a beach (rare in Waikiki) and maintains a more serene vibe than most Waikiki resorts.
    2. At 7:00 am, rent a pair of front row beach chairs with an umbrella for $40. No food/drink service on front two rows, but lots of food options close by and a great spot to watch the kids swim and surf in the ocean all day.
    3. Food court in shopping mall behind the hotel has take-out Pizza (perfect for teenage kids who hate fancy, long restaurant meals). We enjoyed quiet, leisurely dinners at Azure. Everyone wins.
    4. Mailani Tower ocean view and balcony, although our historic wing room was larger. 5. Enjoyed the convenience of the Mailani Tower breakfast and sunset snacks.
    6. Access to Sheraton's resort pool next door .
    7. Centrally located for nightlife, restaurants, sightseeing, shopping, etc. We used Uber and Taxis most of the time, and only rented a car for one day to do the circle island tour.

    Things to consider
    1. This is far different from a Hawaiian resort experience. Waikiki is a crowded, noisy city. It was perfect with a 12 & 14 year old who sometimes get bored at resorts. If you are looking for somewhere serene to get away from it all, you probably should keep looking away from Waikiki.
    2. The hotel service is more 4+ star than 5 star. If you expect true 5 star service this hotel is not for you.
    3. A wedding one night resulted in lots of loud, drunken guests roaming the halls at 2:00 am. Jackhammering noise in Historic Wing was bad enough to move to Mailani Tower.

    Overall, it was worth paying more for the Royal Hawaiian, especially travelling with teens but not for everyone.

  • Elegant grandeur and fabulous location

    by Listen4life on 2017-12-10 01:36 am

    The hotel was built in the 1920 and it reflect the style of the 1920's. while the rooms are adequate and the bathrooms cramped, the public areas are stylish and generous. The location is fabulous with Waikiki beach on one side and the downtown on the other. I thoroughly enjoyed my stay, the meals were delicious and I found the staff courteous and proficient.

  • Over night stay on way to Maui

    by T R on 2017-12-09 06:14 pm

    First time staying at the Royal Hawaiian. A great hotel with lots of history. The grounds were well maintained and the beach side bar was amazing. Will definitely need to spend time here again to learn more about the rich history of the hotel known as the "Pink Palace".

  • This is not a 5 star hotel

    by honeymoon201192 on 2017-12-09 03:47 pm

    One of my pet peeves is 4 star hotels marking themselves are 5 stars. In those cases hard to rate those properties as even 4 stars because you are over-promising and under-delivering.

    What I like about this hotel
    1. Great spot on Waikiki beach
    2. Mai tai bar is a really good spot to chill - great sunset drinks
    3. Rooms are spacious

    What I don't like - biggest issue is service
    1. I probably emailed the concierge 3 times before coming - never heard back. Good 5 star hotels will help us arrange many reservations in advance
    2. Called concierge multiple times over 2 day - no response
    3. Called room service to ask for ice - they told me there is a machine 15 rooms down the corridor. I am used to visiting machine at 3/4 star hotels and not at 5 star
    4. They charge you $41 for beach chairs
    5. Free champagne upon Arrival was one of the cheapest sparkling roses I have ever sampled.

    And TripAdvisor, I have heard stories about bad reviews getting censored because that's not good for your business. Please don't do that.

  • Usually good but dirty room and bathroom

    by Beth S on 2017-12-08 03:47 pm

    We have stayed at the Royal Hawaiian before (granted it was in the tower) so this time we were looking forward to coming back. We used our Chase Sapphire points to get a garden room in the historical part. We did not have high hopes with points that we would get a nice room -- and we didn't. The view was terrible and the room small, but all well within expectations! Besides we were there for the beach and the nice folks down at the Mai Tai bar.

    What we did not expect was how dirty the room would be. There was mold all throughout the grout in the shower. Additionally, the bedside lamp was damaged (two holes in the lampshade and it was bent) and dirty, with what looked like lipstick or blood all on the top. We told the front desk and they promised to have it cleaned. When we got back to the room, nothing was done. The next day we told Guest Services that we expected to be able to use a clean shower. Nothing was done.

    This wasn't hard to clean -- just a good scrub brush and some bleach, but all we got were platitudes and lies. I wouldn't spend my money here -- its just not worth it unless you are willing to shell out 600+ a night for the Tower. The staff clearly just doesn't care.

    We come to Hawaii twice a year. I can't say we will come back to the Royal Hawaiian again. Cleanliness is a basic and takes the meaning out of this hotel billing itself as "luxury"/


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