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The Skirvin Hilton Oklahoma City


    The Skirvin Hilton Oklahoma City
 in Oklahoma City
    The Skirvin Hilton Oklahoma City
 in Oklahoma City

Reviews

TripAdvisor Traveler Rating:
1574 Reviews
Latest TripAdvisor Reviews

  • Absolutely Floored

    by CaribbeanOrBust88 on 2017-10-11 04:40 am

    I am a loyal SPG-er who stayed at this property against my will for a meeting.

    I had just come off a short stay at a Hilton in Chicago that left a bad taste in my mouth, so I came into this visit with hesitation.

    I was blown away.

    Let's start with the Bell Staff. In all my years of business travel, I've never seen a Bell Desk Team hustle like this one. They were regularly slammed, yet handled all my requests as quick as lightning. Every time I called for luggage assistance, they'd be at my door in less than 90 seconds. It was like magic. Everybody on that team from Oct 4 - Oct 8 deserves recognition.

    Every Front Desk associate was efficient and pleasant. Claudia was lovely. She made a personalized phone call to me to update me on a request I had made.

    Our housekeepers were awesome, despite throwing them for a loop every day. Despite being on business, we were traveling with our dog. Between meetings, erratic schedules and the animal, we regularly had the privacy flag on the door. But whenever we did need housekeeping, they usually accommodated us quickly. Two of the housekeepers in the 919 area even went so far as to make our Dog a little custom dog bed, which was really sweet. They deserve recognition (same dates).

    Going down the ballroom, the banquets team was awesome. I work in banquet areas a LOT. Never have I seen such a professional team who just handles their work. If I asked for something, which was often, they'd have it done straight away. I watched them self-delegate among themselves. Their manager was always asking me if I was good. Knowing that many banquets teams can get bogged down in drama, or the "that's not my job" mentality, this was a refreshing breath air. The entire team on our dates was impeccable. Some of the best in the business.

    F&B was good, though we only bothered with the bar. Even on busy nights, I could walk right up to the side, get a bartender's attention in seconds, have my drinks and be paid up within 3 minutes.

    Other awesome details included an "in-house" artist, a hallway of hotel historic artifacts, beautiful (and I think) original architectural ornaments, and a plethora of amazing Uber Eats options in the vicinity.

    Nearby was Kerr Park, which took 30 seconds to get to. A great place to walk your dog. You could also take the 10 minute walk to Brick Town.

    This SPG Platinum won't even consider an SPG hotel the next time I'm in OKC. I'll recommend the Skirvin Hilton to everyone who mentions OKC.

    This experience was hands down one of the best hotel experiences I've ever had, and it really came down to the staff. It seems like they really encourage empowerment of their front line staff. And that made a huge difference.

  • Beautiful architecture, opulent rooms

    by ChasingSun101 on 2017-10-10 10:32 am

    The hotel is gorgeous and the rooms are comfortable and luxurious. It is an old, historic building so it comes with some quirks... Slow elevators and showers that lose pressure intermittently when a toilet flushes elsewhere. The shower, toilet and sink are all connected, so not the best blueprint for families. Great location. The soda machine on our floor was completely out of ALL items. Friendly staff, clean and tidy rooms.

  • McNutt/Stark Wedding

    by C7807WDcharlottem on 2017-10-07 02:53 pm

    Very professional, warm, & helpful staff. Extremely comfortable beds! Great view from our room. Fast response to our request to needing more towels and coffee. Quiet atmosphere. Breakfast was the best I've ever had!

  • All Service Hotel

    by ChsTravelers on 2017-10-02 02:20 pm

    Has everything you need under one roof (except massage). Service is impeccable and you feel very comfortable in this ornate setting. The conference I attended was staffed perfectly and all needs were met.

  • Filthy room

    by jeffd99 on 2017-10-02 05:21 am

    Room was not clean. Bathroom was disgusting. After I called it to the front desk's attention, the attitude was flip "oh ok we'll refresh it." Just a bad bad experience. An older hotel should be on point with keeping the rooms clean or else it is even more noticeable. This hotel doesn't get it.

    Owner Response
    Thank you for sharing your feedback regarding your recent stay. I apologize that not only that our room was not cleaned to our high standards and that our front desk staff failed to appropriately resolve this issue in a manner that exceeds your expectations. The cornerstone of a good hotel stay is a clean, comfortable room and a friendly staff that is willing to help if issues arrive - we failed you on both fronts during your stay. I can assure you that we take great pride in delivering on our promise of a great hotel stay and that your experience is not typical.

    We would love to discuss this issue further with you - feel free to reach out to us at (405) 272-3040 and ask for the front office manager. We hope to hear from you in the near future.

    Justin S, Front Office Manager at The Skirvin Hilton Oklahoma City, responded to this review


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