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The Westin Poinsett

    The Westin Poinsett
 in Greenville
    The Westin Poinsett
 in Greenville


TripAdvisor Traveler Rating:
1423 Reviews
Latest TripAdvisor Reviews

  • 10 day stay away from home was very relaxed

    by aideliz82 on 2018-03-21 12:35 am

    My experience at the Westin was awesome. I felt very comfortable, the staff at this hotel are amazing, I am talking about Valet, Reception, Restaurant, The ball room staff everyone has been great!!! The restaurant located at this hotel is very good both breakfast and brunch. Very accommodating hotel and staff. Super clean!

    Owner Response
    Dear guest,
    Your nice comments about our hotel are especially meaningful as you had a very thorough experience over a 10 day period. Thank you for your kind words and we sincerely hope to see you soon again!

    Fabian U, General Manager at The Westin Poinsett, Greenville, responded to this review

  • Great downtown location - Exceptional Staff!

    by knittycats on 2018-03-21 07:28 am

    The Westin Poinsett is the place to stay if you are visiting Greenville. It is located in the center of downtown so everything is within walking distance. The staff is top notch. I would like to compliment Linda Sung who went above and beyond helping us with hotel reservations and making dinner reservations at Husk (be sure to have dinner there).
    The hotel offers a quiet relaxing area for cocktails, a wonderful breakfast menu and buffet with once again very attentive service. Be sure to try the yogurt pancakes with fresh fruit.
    Thanks Linda, we will be back again.

    Owner Response
    Dear guest,
    We are so glad that you fully enjoyed your stay with us. I have shared your nice comments with our entire staff and want to let you know that Linda was very appreciative of your compliments. Thank you!

    Fabian U, General Manager at The Westin Poinsett, Greenville, responded to this review

  • Turned Away at the Front Desk

    by ewhite1955 on 2018-03-17 02:27 am

    We made reservations for March 9 and 10 as part of a block of rooms reserved for a wedding in downtown Greenville. We made the reservations for our king room directly through the hotel with the banquet or group sales manager. We guaranteed with a credit card and received email confirmation. Upon arrival at about 6:30 on March 9th, we went to check in only to be told at the front desk the hotel was overbooked "like an airline". They wanted to relocate us to the Drury Inn on the outside of Greenville for Friday night.
    We were shocked and thought at first this was some joke.
    We indicated that we were not relocating to the Drury Inn. We asked to speak to a manager & was told that we were speaking to the manager on duty. They indicated all the downtown hotels were sold out. We said that is not our problem. After close to an hour, the staff found us a room at the ALoft a couple of blocks away.
    We had a difficult night there because our King bed became 2 regular beds. But the worst was the noise in the hall and the adjacent room that went on until about 1 am.
    We moved back to the Westin Saturday morning and our room was ready around 11 am.
    The staffed comped our room Friday night, our parking for both days and discounted our room Saturday night. In fairness this saved us $250 to $300. But we would have rather had our room at the Westin Friday night and spent the money like we planned too.
    The hotel itself is very nice and except for our problem Friday night, the staff seemed first class. The only advantage the Aloft had over the Westin was a walking shower were the Westin had the tub shower combo.

    Owner Response
    Dear Mr. White,
    We are sincerely sorry for the relocation last week for your first night to our sister property, the Aloft. It was a very unfortunate situation and one we definitely did not want to be in. We appreciate, however, your mentioning of our team's efforts to alleviate the disappointment as well as they could and thank you for your nice words about our hotel and the quality of our staff. We hope to see you again, definitely for the full length of your planned stay.

    Fabian U, General Manager at The Westin Poinsett, Greenville, responded to this review

  • Great for Corporate Events!

    by GreenvilleTiger13 on 2018-03-12 09:05 am

    The Westin Poinsett recently hosted a corporate event for my company and they did a fantastic job throughout the whole process! The staff was friendly and helpful and we didn't experience any delays or issues when setting up. Somers was our Catering Sales Manager and I would highly recommend her when planning your next event downtown Greenville.

  • Beautiful hotel in a great location

    by Brandi T on 2018-03-10 09:58 am

    Beautiful hotel in a historic building! Great location for walking to great restaurants and shopping. You can even walk to the Arena! Elevators are small and slow during busy times, but this did not bother us! Restaurant, Spoonbread, is good but small!

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