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The Wigwam


    The Wigwam
 in Litchfield Park

Reviews

TripAdvisor Traveler Rating:
1382 Reviews
Latest TripAdvisor Reviews

  • Wigwam Resort

    by Terry W on 2018-02-19 03:00 pm

    The Wigwam is an old historical hotel with a golf course, bacci ball, tennis courts, a pool and many other amenities. Overall the resort was great. The rooms could use some updating as there were minor problems but the ambience of the resort more than made up for those problems.

  • Charming, Authentic and Far Out

    by ninabE4919OT on 2018-02-12 12:53 am

    The Wigwam is not a cookie cutter sort of hotel/resort so there is a lot of local flavor. Guest rooms are large but could use a little better maintenance and cleaning. Set on a sprawling campus you get your walks in here. Very nice staff. The resort is also off the beaten path...about an hour to the airport. Went here for a wedding weekend so I checked in under the group rate and was SHOCKED to see that it was cheaper on-line so my tip to people out there is check rates on line not just what the hotel advertises.

    Owner Response
    We're so glad you experienced our unique local character and enjoyed our expansive, historic property during your stay. Our spirited staff is always on hand to make your time in Phoenix as pleasant as possible. I will pass your remarks on to the team to ensure that your subsequent visits will exceed your expectations. We look forward to welcoming you back to The Wigwam.

    TheWigwam, General Manager at The Wigwam, responded to this review

  • We had higher expectations from a AAA 4 Diamond Resort

    by NJRocco_13 on 2018-02-11 08:28 am

    We chose this property based on its location to the homes of our friends. A shorter commute in the Phoenix area during snowbird season being our goal.

    Overall, the resort is beautiful from the outside. On the inside, she's an old lady whose new lipstick and mascara (bathroom remodel) don't make up for her old bones.

    Room was an adobe traditional king suite - Upon entering the room, we noticed the security latch on the entry door was broken and the draperies in the living area were torn; neither make a good first impression. Room was at 66F upon arrival; not welcoming considering the outside temperature was only slightly warmer. Room thermostat reset itself to 66; nice if it's summer, but our stay was the first week of February. Shower head was clogged with mineral scales. Mattress was not comfortable for our taste (too firm). Minor, but noticeable are the little details: closet doors stick and were difficult to open and close, paint on doors and door frames was peeling. Room was non-smoking, yet there was an ashtray on the bistro table on the room's patio.
    Staff was attentive and friendly.

    Owner Response
    While I am pleased that our staff was accommodating as always, I am disappointed to hear that your lodgings did not reflect our dedication to guest satisfaction. I will be sure that maintenance knows about your concerns with the room, so that your next stay will be as comfortable and convenient as possible. We hope you will give us another chance to serve you at The Wigwam.

    TheWigwam, General Manager at The Wigwam, responded to this review

  • What an excellent staff in my time of need

    by Jennifer S on 2018-02-11 06:15 am

    I was recently at the wigwam for our annual planning conference. I had torn my meniscus 6 days prior and was in a full leg brace and crutches. This property is vast and requires alot of walking, which I enjoy while there each year. This year was different was not able to do this. From the second I checked in to the second I left, the staff from the operator, front desk, bellman, all attendance, I could go on and on. Made every effort to make my inability to move around very comfortable. The bellman Don and Jeff stepped up and picked me up daily from wherever I was at and would take me within feet of what ever door I needed to go in. My housekeeper was just outstanding everyday. I called for a bag of ice for my very swollen knee and within minutes they we're at my door with not one but four so I won't run out. I would frequently request to be moved between several spots thought the stay to make sessions, lunch, dinner or an event. No problem, the whom ever the staff member was stopped right then and would get me a bellman with a golf cart. I can not express how extremely wonderful this staff made my trip. I was extremely worried about how I would get around, no problem they took care of it. This staff made what could have been a painful trip with a messed up knee , very comfortable and pleasant. I was blown away with the level of service and Don and Jeff going above and beyond to ensure that I arrive safe and was ok to each of my destinations throughout my stay. Thank you Wigwam team for being so caring and wonderful in my time of need. I have never experienced customer service on this level at any other resort I have been to. You will be my go to vacation spot and I will spread the word to anyone I can of the fabulous staff at the Wigwam.

    Owner Response
    Wow, I am so thrilled to hear how our staff went above and beyond to make sure your injury did not impede your wonderful stay at the Wigwam. I will be sure to let everyone on the team know, including Don and Jeff, how much their efforts meant to you during your annual visit with us. Their commitment to comfort and convenience is our way of showing how much we appreciate our loyal guests. Thank you for staying with us and for recommending us. We wish you have a speedy recovery, and we can't wait to welcome you back to The Wigwam.

    TheWigwam, General Manager at The Wigwam, responded to this review

  • Father Son Golf Trip

    by larrywaskom on 2018-02-06 06:15 am

    Can't say enough good things about our stay. In addition to great weather the staff and amenities were fantastic. Food was really good at both restaurants we tried. Golf shop was accommodating and easy to deal with.

    Golf courses were great. Blue and Gold were awesome. Red was fun, but not as in good as shape as other courses. Still very playable...

    Would highly recommend the resort for family getaway or buddy golf trip.

    Would recommend this to

    Owner Response
    Thanks so much, Larry! We love that you chose us for your Father and Son Golf Trip. What a special celebration that is, and we're glad to hear that you both had such a wonderful time. We always want our guests to enjoy the complete golfing experience when they visit us, and we think that great food and amenities are an essential part of that experience. We appreciate your kind words and hope that you will both come back and visit us again very soon here at The Wigwam.

    TheWigwam, General Manager at The Wigwam, responded to this review


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