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Water's Edge Resort and Spa

    Water's Edge Resort and Spa
 in Westbrook


TripAdvisor Traveler Rating:
730 Reviews
Latest TripAdvisor Reviews

  • Disappointing!

    by mdrag2018 on 2018-03-16 06:28 am

    We were looking forward to a winter getaway by the ocean, particularly use of the resort amenities. Both the pool and the Jacuzzi were not functioning properly - heater or something was broken during our entire stay. Rooms were nice but a bit outdated. Expected more for the money. Saving grace was the staff, the location and the restaurants.

  • A Great Weekend Get-Away

    by merjoe on 2018-03-11 04:01 pm

    My best friend and I select a resort and spa each year for a ladies get-away weekend. Water's Edge had a great package that included the room, a massage and dinner for two at a very attractive price. The location was easy to get to, the staff was personable and welcoming and the public spaces and room was spacious and comfortable. The spa was excellent and the massage was one of the best I've had. The only problem was the quality of the food. I'm not sure if the chef was off that weekend but the dinner was mediocre and the baked shrimp entree was inedible. We would definitely return but would eat dinner at a local restaurant.

  • The location is everything

    by erock333 on 2018-03-04 06:09 am

    I'm sure the Water's Edge is beautiful in the summer, especially being located right on the water. The problem in February is that you spend more time indoors and realize that this place is in need of some serious updating and attention to details. Now, I wouldn't normally be this critical, but for the prices that are charged here you should expect to have a few details buttoned up. For instance, my room was missing furniture. We had a large room with 2 queen beds with a balcony overlooking the water. The problem is that aside from the beds, there was only one chair to sit own and one other by a desk. An entire wall was bare just begging for chest of drawers or at least a bench to put your luggage on. There was no place to put your clothes away and no place to sit your luggage on besides the bed. Also, the carpet in the hallways and the room are in dire need of being replaced. The are just very worn.
    As for the service, not bad, but nothing special. I did have one problem and a manager came to help and was very nice and accommodating. The rest of the staff all look like they want to be somewhere else. The wait staff in the dining room were very nice, but the food was not great.
    Bottom line, there is a disconnect with their pricing vs the experience. If I paid $400+ per night for this hotel in the summer, I'd be very upset. For $200, I'd deal with the shortcomings because of the location. Really wish I liked this place, but the whole experience was just disappointing.

  • Fab Fun

    by Macmags48 on 2018-03-03 09:28 am

    Great location for a trip with the girls. Staff is excellent; accommodations excellent; love being right on the water! We had plenty of things to do at the resort especially in the Spa, and in the area. We went to a dinner concert at the resort. We went to a show at a nearby theater and did some outlet shopping! ?

  • Very convenient location

    by Iceknows on 2018-02-22 12:27 am

    The Waters Edge is a very pretty place on the water in West Brook. It is very close to the Westbrook outlets and about a 10 minute ride to the Clinton Crossing outlets.
    There are also a lot of cute restaurants close by. I swapped out my timeshare week to come here and shop and visit some friends. The staff was very nice, my room was cute and there is a nice bar with live music on the weekends. The place is older and frankly could use a bit of a facelift. All and all I enjoyed my stay and would visit again.

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