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Wentworth by the Sea


    Wentworth by the Sea
 in New Castle
    Wentworth by the Sea
 in New Castle

Reviews

TripAdvisor Traveler Rating:
1572 Reviews
Latest TripAdvisor Reviews

  • Pretty on the Outside

    by Alice S on 2018-06-17 12:42 am

    We just returned from a 2 night 3 day stay at Wentworth by the Sea. This historic hotel looks grand on the outside, has a pretty lobby and very friendly staff. Our check-in was uneventful, though it was unclear whether our rom was indeed ready, and were were there jut at check-in time. We were happy that we were on the top (4th) floor, as having guests above can be noisy. The room rates are here are pricey, which usually indicates at least a 4-star hotel, so when we entered our room, it seemed small, and was near the elevator-sometimes those rooms can be noisy. Imagine our surprise when we looked out the two windows. One looked over the roof, with lots of machinery omg it, and the other looked out over what appeared be a swamp and parking lot. Now I know that someone has to stay in the rooms in the "back", but for north of $400 before tax, this seemed disappointing. On the up-side, the room was quite, despite it's location, but it was dusty and a little tattered. Room service made the bed and took away towels, BUT didn't take the used filter out of the coffee maker, or replace the coffee. For a hotel in the Marriott chain, this was not only expensive but disappointing. I guess I'll have to go back to my (usual) policy of looking at a room before accepting it. That's something I do more in a big city.

  • Lovely Romantic Spot

    by Stephen K on 2018-06-11 04:42 pm

    My wife and I went their to celebrate our anniversary. As a platinum member with Marriott was upgraded to the Admirals Suite. The suite was fantastic. We cabbed into Portsmouth for dinner and then had the brunch Sunday morning. Very good.

  • Poor customer service and beware of theft...

    by dinaplatt on 2018-06-06 06:53 am

    The Wentworth hotel and spa is beautiful. The location is fantastic and the grandeur of the resort is wonderful. The rooms are large and comfortable and the amenities are very nice. My husband and I and our son have stayed there 2 times in the last 3 years for the Memorial Day weekend, and each time we have unfortunately had issues. When we stayed in 2016, we booked a king bedded room with a roll-away. Well, the roll-away was an air mattress that was placed on the floor. We were a little taken aback by the fact that such a "luxury" hotel would not provide a traditional roll away bed. The air mattress during the night deflated and our son woke up at 3am on the floor....needless to say he came and slept with us. The next day we let the front desk/housekeeping know of the problem, and after 3 calls to the front desk, they arrived with a new one. Unfortunately we had the same exact problem the following night. There was never an apology or any other attempt at making any kind of amends with us. This past memorial day weekend, we decided to attempt a stay there again. This time we booked a two queen bedded room to avoid a repeat of the same problem. The room was lovely, but again problems. We went to the pool on the Saturday of our stay. The umbrellas were broken, the young man working at the pool could not get our umbrella open. The hot tub, although bubbling, was not hot, and we were told it was broken. We wanted lunch by the pool but there was only 3 options, chicken fingers, a salad and a $30 lobster roll. At breakfast in the Salt restaurant we had been given 2 breakfast vouchers since we are platinum elite members with Marriott. The buffet was wonderful and the food delicious, but there was a $5 up charge for the hot items. My son ate 2 croissants and 3 strips of bacon and a glass of water and was charged $25 for his breakfast. So, our complimentary breakfast for 2 ended up costing close to $40. Again, we overlooked this, determined to have a great stay. We went our for the day on Sunday, and upon returning to our room and getting ready for dinner, I found that my perfume was missing. I had just received a bottle of Jo Malone perfume for Mother's day a few weeks earlier and I had placed it in a closed drawer in the room. I don't like leaving things out, so that housekeeping can do their job appropriately. We always put our valuables in the safe, but I assumed that a personal item like perfume would be safe in a closed drawer. When I discovered it was missing the three of us tore apart the room and all of our bags to make sure it was really gone. We then went to the front desk and quietly and discreetly asked to speak with the manager on duty to report the theft. He was very kind and asked us to fill out an incident report. We were told that we would have a response by the next day. The next day we checked out and were told that they needed another day to complete the investigation. Two days went by and they never even attempted contact with us. My husband called to follow up and was told that they questioned their staff and they stood by their housekeeping team, but that they would compensate us for the cost of the perfume. I had a conversation with the general manager Mr. Bartlett, and was told that he deals with this type of thing all the time and 80 times out of 100 the people find their misplaced item. What about the other 20? I assured him our item was stolen. I was actually taken aback by the lack of customer service. We were not looking at having our entire $900 hotel bill and 90,000 points returned, but some sort of token apology would have been appropriate in this type of situation, especially for return customers and platinum elite members with Marriott. I posted on the Marriott website the problem that we had, hoping corporate would address this better. They gave us 6,000 points for our trouble and the hotel was reimbursing us for the cost of replacing the perfume. I decide to review on Trip Advisor because this is an expensive luxury hotel.... patrons expect a level of service, quality and security that they can not provide. I think some retraining of staff is in order. Needless to say, we will not be staying there again, and its a shame because it really is a beautiful hotel.

  • Magnificent Wedding & Stay

    by NHYankees on 2018-06-05 07:50 am

    We booked two nights for our son's and bride's wedding in the Historic Gardens and reception in the Grand Ballroom and could not have been happier. Room was well laid out,, clean and bed comfy...view of the ocean stunning! The wedding was even better than the high expectations we had and all our guests - many of whom are international - had a great time. White Glove dinner service was an event in itself that no one will forget. The hotel is small enough to hang out in the lobby and restaurant with guests and be able to retreat to your room for a few minutes. Impeccable, professional service from everyone at WBTS. We'd rebook and do it again in a second and it was worth every penny! Thanks Laura!

  • A-may-zing Stay

    by KBinNH on 2018-05-29 11:32 am

    We visited this April for a 3 day weekend with their "Spa Package" and had a remarkably lovely stay celebrating my SO's birthday. Prior to arriving I arranged for chocolates & a cheese/fruit platter in the room, a massage for him, and dinner. The staff was extremely polite, courteous and helpful from pre-stay to checkin to checkout. I even remarked on it as we've had some lousy customer service at other hotels recently. We used and ejoyed the hot tub area outside, the pool/hot tub inside, the locker rooms and sauna. The one area I felt needed work was the shower area, there is some wear that looks dirty and needs to be addressed. I hate to even mentioned it but was our only negative. We LOVED the brunch! Overall we loved everything about the charm and character of the hotel and will return!


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