Check Availability
Modify/Cancel Reservations
More Search OptionsReturn to Check Availability Console

West Baden Springs Hotel


    West Baden Springs Hotel
 in West Baden Springs
    West Baden Springs Hotel
 in West Baden Springs

Reviews

TripAdvisor Traveler Rating:
1834 Reviews
Latest TripAdvisor Reviews

  • ONE OF THE GREAT HOTEL GEMS HIDDEN AWAY IN THE BEAUTIFUL ROLLING HILLS OF SOUTHERN INDIANA

    by Keevin B on 2017-11-20 03:10 pm

    French Lick is a tiny town in Southern Indiana, with a great golf course, an indoor waterpark, a casino, and a winery. It has a great deal of charm and ambiance and the fall colors are just amazing!
    The original West Baden Springs Hotel was built in 1902. "In 1855 the Mile Lick Hotel had been built to capitalize on the abundance of mineral springs in the area. The name was later changed to West Baden Springs Hotel as it was fashioned after the great mineral spa of Europe, Baden Baden. Lee W. Sinclair transformed West Baden into a sophisticated resort, adding an opera house, a casino, a two-deck pony and bicycle track and a full-size baseball field. Sadly, in June of 1901 a fire destroyed the entire lodging structure in less than two hours. Thankfully, all of the guests escaped harm."1

    "Sinclair used this tragedy as his opportunity to build the hotel of his dreams. He envisioned a circular building topped with the world's largest dome, decorated like the grandest spas of Europe. Architect Harrison Albright of West Virginia, accepted Sinclair's commission and agreed to complete the project within a year. The new hotel, complete with a 200-foot diameter atrium and fireplace that burned 14 foot logs opened for business in June of 1902."2

    It was built mostly by Italian immigrants, who painted the ceiling above the atrium with religious art, ala Sistine Chapel. Millions of bricks are in the restored pavement around the hotel, and the grounds are marvelous!

    "After Sinclair died in 1916, his daughter, Lillian, and her husband took over the hotel's operation and completed a massive renovation effort that left their finances overextended. In 1923 Lillian sold the hotel to Ed Ballard for one million dollars."3

    There used to be a saying, "that the road to the White House ran through French Lick", as FDR got his Democratic nomination sealed here in what is now the Sinclair Restaurant. It was a popular site for the well-to-do in the early part of the 2oth century. Many people stayed here during the running of the Kentucky Derby, as a train ran back and forth between here & Louisville. When it was built, the atrium was the largest unsupported dome structure in the world.

    "The COOK Group, Inc., a global medical device manufacturing company, headquartered in Bloomington, Indiana, stepped in to preserve both French Lick Springs Hotel and West Baden Springs Hotel. Under the direction of Bill, Gayle and their son, Carl Cook, both hotels and their grounds received a multi-million dollar renovation returning them to the grandeur of the days of Sinclair and uniting them as one resort. In 2006, French Lick Springs Hotel reopened after an extensive renovation and new addition, French Lick Casino. The original 1917 "Hill Course" was reopened and restored as The Donald Ross Course. With the completion of the West Baden Springs Hotel restoration in 2007 French Lick Resort was born."4

    The Hotel, Dome, and the beautiful interior and grounds of the hotel are magnificent and not to be missed. A casino is located in its sister hotel across town. This is the grandest hotel in the state of Indiana, located in Larry Bird's home town! The dining in the Sinclair Restaurant is unique and unsurpassed for quality.

    1,2,3,4--French Lick Resort Website-- Creation of "The Eighth Wonder of the World"
    frenchlick.com

  • Step back to an earlier time

    by Paul S on 2017-11-14 02:38 pm

    We went for a quick two day trip. The experience and ambiance were unmistakeably not the cookie cutter hotel experience of today. The grandeur and over the top imagery were exquisite. The prices of onsite restaurants were in line with expectations. Just a true step back to a more gentile time

  • Our Anniversary Trip

    by Becky M on 2017-11-12 02:46 pm

    This is a beautiful place and we have wanted to stay here for a long time. The room was beautiful. The room faced the interior section of the dome room. The bathroom was huge. We thoroughly enjoyed ourselves.

  • Very disappointing....

    by Kimberlou on 2017-11-12 04:34 am

    We expected it to be expensive, but we also expected to have the best of Service. Literally, not one person that we encountered working there smiled at us, or was even friendly for that matter! It was like all of them hated their job. We were there this past Friday night because I had read the reviews and was looking for somewhere unique to stay, so I decided to try this Hotel. Upon our arrival, we were directed to the Front Desk for check-in. She was okay, but not welcoming. We were very impressed with the room and of course the Atrium is breathtaking! We walked around the Hotel and decided to get a drink at the Atrium bar. We entered the backside of the bar from the hallway. There were only 3 people at the bar and 2 bartenders. The man bartender was opening his cash drawer, just coming on shift I suppose, with his back to us. He turned as we walked in and saw us seat ourselves. The female bartender also saw us. Neither one acknowledged us at all! Not even to say hi and that they would be right with us. He loaded his drawer at a snails pace and even when he was finished, he still didn't ask us what we would like. I literally wanted to see how long this was going to go on, and it was 10 min from the time we sat down until he finally asked us what we would like and he was extremely cold and unfriendly. Any other place I would have left after about 5 min, but this was the only bar in the Atrium, so we waited it out. The drinks are extremely overpriced, but again we expected higher prices, but also higher service. Later that night we went back to the bar to get a glass of wine and the female bartender stated they were out of the House Wine and would another one be okay. We said yes, expecting to get it for the House price since they were out, but of course that didn't happen. $14 each for a glass of wine that probably wasn't even a 5oz pour. Very disappointing. We sat in the Atrium and enjoyed the lights changing which was beautiful. I truly hope this was an unusual experience, and it must be according to the other reviews. I used to work for the Marriott and they always stressed customer service with a smile! I could go on with more examples of the coldness of the staff, but you get the picture. Unfortunately, because of my experience, I will not recommend staying here to my friends. Walk through and enjoy the views, but don't let the coldness dampen your visit.

    Owner Response
    I appreciate your business and am honored that you chose The West Baden Springs Hotel as your home away from home. Thank you for taking the time to complete our guest satisfaction survey. I know that your time is valuable and I sincerely appreciate the feedback you provided. The West Baden Springs Hotel is striving to provide consistent excellence in service. It is our goal to make certain that all your expectations are exceeded.Please accept my sincere apology for the difficulties you encountered during your stay with our Food and Beverage service and Front desk associates. We are working very diligently to provide outstanding customer service every time. Rest assured that I am working closely with our Food and Beverage and Culinary Departments to ensure that these issues are addressed so that a situation such as this is not repeated. One again, please accept my apology for any inconvenience during your recent visit. Thank you Mary Knapp Front Office Manager

    Mary K, Front Office Manager at West Baden Springs Hotel, responded to this review

  • Not what it was a few years ago

    by Comdu on 2017-11-11 05:00 am

    I love the facility's history and the atrium is beautiful, especially at night. Sadly, this no longer feels like a luxury hotel. The check-in service was quite pleasant but unfortunately our next experience with hotel staff was not. It was when we went for dinner in the atrium restaurant. We walked to the hostess stand and told the young woman, "Two, please." She looked up and said without smiling , "For what?" I didn't know what to say so I didn't respond immediately. She said, "For dinner, for drinks, for dessert?" I said, "For dinner." She rifled through the menus and said, still without smiling, "There are different menus for each." She seated us and told us our server would be with us shortly. She wasn't. She brought food to the family next to us, didn't speak to either my husband or me, then went behind the server station screen and chatted with another server. She then walked away. At this point, we'd been at our table at least 10 minutes without being acknowledged. We got up, walked into the bar behind the restaurant and a manager apologized for our long wait and said he had just told our server to bring us water when he saw us get up from the table. He took our order, apologized again, and offered to buy us dessert. We thanked him but declined. The food, as in past visits, was just ok. The two bartenders totally ignored us at first, but one finally spoke and was quite pleasant. Nobody said thank you when we left. I'm not used to being treated like this in a hotel or bar or restaurant - in fact, it's usually just the opposite because managers and servers often make a point of telling us what a pleasure it is to have customers like us. It was beyond disappointing. Between this and the number of families that allowed their young children to run screaming through the atrium through much of the evening, I don't expect to return to West Baden Hotel. It really isn't the same place it was when it first opened several years ago.

    Owner Response
    I appreciate your business and am honored that you chose The West Baden Springs Hotel as your home away from home. Thank you for taking the time to complete our guest satisfaction survey. I know that your time is valuable and I sincerely appreciate the feedback you provided. The West Baden Springs Hotel is striving to provide consistent excellence in service. It is our goal to make certain that all your expectations are exceeded.I was concerned to hear about your experience your food services and the noise in the atrium, because we understand that one of the things you expect most when staying at a hotel is excellent service. I would like to take this opportunity to apologize for the problems, although I know that does not change your experience. I hope that you can feel confident that we heard your concern.One again, please accept my apology for any inconvenience during your recent visit. My desire is that you will accept the certificate that will be mailed to your home address for a complimentary night stay to allow us the opportunity to demonstrate the high level of quality service the West Baden Springs Hotel is capable of delivering in the near future.

    Mary K, Front Office Manager at West Baden Springs Hotel, responded to this review


Book by Phone: +1 800 678 8946 Best Rate Guarantee


It appears you are using an older web browser! While using our site, you may encounter some trouble along the way. For PC users, we recommend upgrading to the latest version of Google Chrome, Internet Explorer, or Firefox. For Mac users, we recommend the latest version of Safari, Firefox, or Google Chrome.