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XV Beacon


    XV Beacon
 in Boston
    XV Beacon
 in Boston

Reviews

TripAdvisor Traveler Rating:
1150 Reviews
Latest TripAdvisor Reviews

  • Gaslighting in Beacon Hill

    by AmySRQ on 2018-02-15 06:26 pm

    We stayed here on a recent weekend to celebrate a milestone birthday. Service, which I'd read so many rave reviews about, was incredibly inconsistent. The bellman Kevin was one of the few bright lights. There was also a lovely women who was probably servicing the minibars (we saw her with drinks and snacks) who was genuinely sweet. For most of the other staff, being nice seemed like an effort.

    We booked through Leading Hotels of the World and were hoping for the promised upgrade. The upgrade did not have a bathtub, so we were shifted back to a regular room, which was fine except that it did not have hot water. An engineer was sent up (very nice guy!) and he said it was something about the architecture of the building. He ran the water for 15 minutes, but no luck. When we spoke to the front desk manager, he suggested we go out for our birthday dinner and check when we got back to see if there was hot water. I suggested that we would prefer to not have to move rooms so very late, after a big night out, and he grudgingly found us a different room. It seems to me that if a hotel is focussed on service and luxury I should not have to beg for a room with hot water.

    Quite late that same night, after I'd been asleep for awhile, the phone rang and the front desk informed me of a situation with my car in the parking lot adjacent to the hotel. It was all very confusing--they were going to transfer my key to another parking lot across the Common. I didn't really understand this, being half asleep, and rather than just taking the matter into his own hands and solving the problem, the front desk manager handed the phone to the bellman who had spoken with the parking lot attendant. I think the bellman was trying to be helpful, but he talked like he'd had a few Red Bulls and barely listened to me. And he certainly wasn't in a position to fix the issue.

    It was a surreal 10 minutes on the phone with these two guys and I did not go to sleep with the feeling that my problem had been solved. In all my travels and the times I've stayed at other luxury properties, the hallmark has usually been the understated but effective guest service. Handing the phone off to a bellman after 11pm to try to sort an issue with a guest is just terribly unprofessional.

    In the morning, we learned that someone had indeed ransomed our key...the right thing to have done. It could all have been handled without the crazy late night call. So, kudos to that front desk guy. But, he never once smiled in all the interactions we had with him. His cold demeanor made us feel like we were "problem guests" or something. It was pretty uncomfortable.

    Saving the best for last, the concierge's behavior ranged from indifferent to awkward to downright rude on every occasion we interacted with her. Our last day, when we returned from lunch and let her know we were checking out, she insisted on accompanying us to our room to "make sure we didn't leave anything behind." As she walked to the elevator with us, I told her we'd be doing a bit of last minute packing and washing up before we left. I really had to insist she not accompany us to the room so we could use the bathroom privately. This seemed bizarre to us and unlike anything we've experienced anywhere.

    The final coup de grace was that when we emerged from the elevator, there was a member of the security staff hovering in the hallway. He was still standing there when we left our room and bolted into action as soon as we got onto the elevator. I can only assume that whatever the concierge thought we'd done to the room, he was there to check on her behalf since we had denied her the opportunity to come check herself. What a lovely farewell...being made to feel like criminals.

    We travel 8-10 weeks each year for pleasure and 2-3 weeks for business. We are generous tippers and very respectful to people working hard in the service industry, having done so ourselves in the past. We "leave a clean wake" as they say in the boating world--rooms are always tidy and we don't actually steal things except for maybe a bar of soap if we like it. (The XV soap was worth taking.)

    This experience is a standout in all our years of travel. The property has some charm and is in a terrific location. But someone in upper management should really be reading the Danny Meyer book or attending the Zingerman's seminars. No one should ever be made to feel as badly as we were on a celebratory weekend. In the end, we had to laugh at it all, it was so bizarre. We ultimately had a wonderful weekend together but I can only imagine how much better it would have been if we'd been treated like valued guests.

  • Very Disappointing

    by peeauslee on 2018-02-11 01:32 pm

    We were so looking forward to our 4 night stay in Boston at the XV Beacon. Our trip was planned months in advance and we immediately booked the XV Beacon with an AMEX package that included a 25% discount on a 4 night stay.

    Upon check-in, we had a bad feeling. The lobby was dark, cramped and noisy. Our large room on the top floor was badly worn and dated. Every time the AC in our room kicked on, it sounded like a Boston City bus shifting gears. Although we sensed that perhaps we had perhaps made a mistake in choosing this hotel, nevertheless we unpacked our belongings with the expectation that our overall experience would be positive. When we returned to our room from dinner in the local area, we were disappointed to discover a large and VERY loud party of 15 or more people in the room next to ours. Rather than complain to hotel management or suffer through the noise, we elected to head out to share a bottle of wine at another local restaurant just to pass the time. Fortunately, when we returned to our room some 90 Minutes later, the party was starting to wind down. However, our fortunes then turned from bad to worse. Despite the claim of being a luxury 5 Star Property, the mattress in our room was the worst that we have ever TRIED to sleep on! It was super soft, sagged badly in the middle and provided no support whatsoever. Neither my wife nor I could sleep without constantly shifting positions in search of some basic level of comfort. WE NEVER SUCCEEDED. And, if it wasn't the poor quality mattress waking us up, it was the noise created by the ancient HVAC system.

    The following morning, we headed out of the hotel in search of another room to spend our final 3 nights in Boston. Fortunately, we found a vacancy at the Ritz Carlton Boston Commons, a real 5 Star Property. When we went downstairs to inform the front desk of our dissatisfaction with the XV Beacon and our need to check out early, we were told that we would have to pay an additional $900 for a second night because we had not provided the front desk with a 24 hour notice of cancellation. wtf! We told the front desk manager that we had fully intended to spend all 4 nights at the XV Beacon but that we could not stand it any longer. We then left the hotel, not knowing if we would be charged for a second night or not. Fortunately, a manager of the XV Beacon called later on in the day to apologize for "the hotel failing to meet our expectations". He also said that we would not be charged for a second night after all.

    That phone call from the Manager was the only positive aspect of our experience at the XV Beacon!

  • Had one room booked another for our son

    by Dana Z on 2018-02-11 07:14 am

    We recently decided on a Thursday to fly up to Boston to surprise our son at a local college. We wanted to stay downtown and prefer boutique hotels so turned to American Express Fine Hotels and Resorts, we trust them and love the benefits. XV Beacon was perfect. The lobby is small and staff is fantastic, we arrived after midnight but settled in quickly to a cozy room. If you are not use to paying for the extras this is not the hotel for you. The rooms are not huge and their are no views but what you have is elegant rooms with wonderful amenities and first class in the middle of the city with an amazing staff. We had a couple of little hiccups like no shampoo or soap in the shower, dirty cleaning rags left behind after morning cleaning and newspaper not delivered but they quickly took care of it all. The rooms all have fireplaces, a very well stocked bar and snacks and the beds are super comfy and what I love wonderful linens. We are picky when it comes to liquor and wines but the in room bar was the best, had all of our favorites and we enjoyed cocktails before dinner in our room just catching up with the kids. Our breakfast was included in our Amex booking so we ate breakfast and MOOO... and it was great. When we talked to our son's girlfriend prior to arriving about dinner reservations she suggested MOOO... for dinner not knowing we were staying three. There were no reservations available but after a few emails the concierge had a table for us that night. It was delicious.
    As the kids (by kids I mean 22 year olds) were heading to the city we realized we should book them a room so we called the desk and the only room available happened to be on our floor so we snagged it and they had a much needed break from campus. Our son, a hotel robe lover, did comment he wished they were a little softer.
    Again, if you are like boutique hotels with fine amenities and a feeling of privacy this is the place for you in this wonderful historic building.

  • Early Valentines

    by on 2018-02-06 12:18 am

    Just incredible! True boutique hotel, they will go the extra mile for anything you may need. Rooms are clean, quiet, lavish with every attention to detail.
    Only was there one night, booked the house car to the theater, perfect service. Everthing went smooth, very very enjoyable.

  • Hotel Lux

    by Joseph M on 2018-01-22 02:42 pm

    We don't stay in Boston very often because we live in the suburbs nearby, but when we do we now always stay at
    XV beacon. We tried Four seasons, Taj and the Ritz and this is the best. It is located in a great, convent spot and the hotel is First class all the way. The Rooms are Very comfortable with fireplace, Chairs, minibars, etc The Restaurant for breakfast and lunch was good and the dinner at MOOO is rated one of the best in Boston. If you are in Boston for a sort stay, this is the place to be.


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