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AKA Sutton Place


    AKA Sutton Place
 in New York
    AKA Sutton Place
 in New York

Reviews

TripAdvisor Traveler Rating:
63 Reviews
Latest TripAdvisor Reviews

  • Great place to recuperate after surgery

    by Hamptonstraveller on 2019-02-04 07:03 am

    Spent two weeks here after back surgery at HSS - a short distance away. Greatest attraction is that suites are good sized (for NYC) apartments. Superior kitchens with great appliances, laundry room etc. Excellent HVAC controls and well heated during recent polar vortex in NYC Would recommend AKA for any kind of longer stay where one needs to be based in the area.

  • magical

    by mandya162 on 2019-01-27 11:41 am

    aka sutton place was, from the moment we set foot in it, magical. it almost feels like a distant and very happy dream now. ernie and spencer greeted us at the front desk when we checked in and their warmth and efficacy set the tone for the weeks that followed. i don't think i've ever stayed in a hotel/serviced apartment where i felt so happy each time i walked in the front entrance--the greetings the perfect antidote to freezing nyc weather. all the staff, without exception, were extraordinarily warm and quick to sort out any glitch that we reported (these were few and minor). our suite was bright and large and lovely to come "home" to. the kitchen was adequate enough for us to cook regular meals in and to have friends visit. the lounge downstairs is elegant and inviting, with a fire going every evening. and ... there is a gold-class style movie theater with an open hotel netflix account so one evening we lounged on plush seats and watched a movie of choice. en plus, in the basement there is a heated swimming pool and a laundromat. seriously we didn't want for anything during our several-week-long stay here. the location, in midtown, was perfect with two supermarkets, drugstores, and a variety of restaurants and cafes literally at our doorstep. i've only mentioned ernie and spencer at the front desk but all the others, sznejana and everyone, were, i repeat, outstanding. we chose aka sutton place because they allow pets (for a fee). but now, pet or not, i would always opt to stay here on long visits to nyc. i should say that the walls of the suites seem to be quite thin - we could hear crying baby and raucous tweens and barking dog from the neighbouring suite. but the lack of sound-proofing isn't a deal-breaker and doesn't change my opinion of the property nor the five stars it deserves, in my opinion. thank you so much to all at aka sutton place, from me and my family!

  • Excellent location, amazing staff, but very noisy and poorly finished and decorated apartments

    by aldom940 on 2019-01-16 06:10 am

    The location is excellent, quite with plenty of good restaurants around it. The staff was amazing, always willing to help, very courterous and friendly.
    The amenities of the hotel are also a big plus, very difficult to find in the heart of Manhattan.
    The downside was the poor quality of the furniture, the size of the kitchen (which is not what it is shown in the web), the non existent decoration, and last but not least the almost non existent sound insulation, as you can even hear the conversations from the other apartments or when they walk. This last aspect was quite annoying.
    The internet work flawlessly during all our stay
    My recommendation would be to properly furnish and decorate the apartments as there no much anyone can do at this point to properly install a sound proof.
    It is a property that is worth to stay, knowing what you can expect

    Owner Response
    Thank you aldom940!

    We take all resident comments very seriously so thank you for taking the time to provide feedback. We're sorry to hear your overall visit did not meet your expectations. I'd like to discuss your review in further detail and would truly appreciate the opportunity to reach out. We pride ourselves in providing superb customer service and comfort, and sincerely hope to have the opportunity to have you as our guests in the future.

    Warmest regards,

    aka Sutton Place

    JorenzA, Front Office Manager at AKA Sutton Place, responded to this review

  • Annual Vacation in NYC

    by PranK8 on 2018-11-15 02:26 am

    For years have stayed at the Marriott Essex House. This time on recommendation of some friends tried AKA Sutton House. Was apprehensive but was blown away with the quality of the suite and facilities provided. Got a 2 Bedroom Suite for the Price of a single Room Suite at the Hotel. The Quality of all the amenities was of similar quality. The only shortfall is that they have a twice a week Room cleaning facility but they agreed to do it thrice a week. Will definitely use this in subsequent years. Wish I had known about it much earlier.

    Owner Response
    Thank you so much PranK8 for your amazing review! aka Sutton Place is an amazing property, and we are very grateful of your review.

    On behalf of the aka Sutton Place Team, we look forward to your return visit.

    JorenzA, Front Office Manager at AKA Sutton Place, responded to this review

  • Beautiful, but....

    by Alev Nathalie D on 2018-07-12 010:05 pm

    1. great staff: friendly and helpful;
    2. very comfy room with a wonderful bed (loved the tv); great sheets
    3. beautifully decorated apartment overall;
    4. Kitchen was very dirty at arrival, which ruined my intention to have breakfast & dinner at home (-I was groced out)
    5. AC blows bad smelling air in at least two of the apartments (-smelled a bit like cat pee); dito for the refrigerator;
    6. The AC was very dirty and had probably never been cleaned as there was a big pile of dust on it (-really groce)
    7. There was a big black nasty cockroach in my bed (the first night). My husband caught it and we showed it to the manager. She was kind enough to give us another apartment, but it was a big damper on my first three days (-because I was scared that another cockroach might jump on my bed at any given moment).
    8. Conclusion: I was very disappointed, because the apartment is very beautiful. It's a real shame that cleanliness is not on point. I can get over the cockroach, but I can't get over the lack of hygiene.

    Owner Response
    Greetings Alev Nathalie D,

    Thank you kindly for your feedback during your stay with us, and we are honored that you chose AKA as your preferred residence in New York City. While we do appreciate your kind words and compliments regarding the stellar service and excellent accommodations, we truly apologize for the inconveniences you experienced. As our property undergoes improvements, we are committed to providing a comfortable and rewarding experience for each resident, and will share your comments with our team so we may learn from the issues mentioned. Your kind words are greatly appreciated as we pride ourselves in providing superb customer service. We sincerely hope we can discuss the situation in further detail, and possibly offer the opportunity to provide a better experience for you in the future at AKA Sutton Place.

    Sincerely,

    Jorenz Arceo
    Regional Director of Front Office

    Jorenz A, Front Office Manager at AKA Sutton Place, responded to this review


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