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AKA Sutton Place


    AKA Sutton Place
 in New York
    AKA Sutton Place
 in New York

Reviews

TripAdvisor Traveler Rating:
58 Reviews
Latest TripAdvisor Reviews

  • Beautiful, but....

    by Alev Nathalie D on 2018-07-12 010:05 pm

    1. great staff: friendly and helpful;
    2. very comfy room with a wonderful bed (loved the tv); great sheets
    3. beautifully decorated apartment overall;
    4. Kitchen was very dirty at arrival, which ruined my intention to have breakfast & dinner at home (-I was groced out)
    5. AC blows bad smelling air in at least two of the apartments (-smelled a bit like cat pee); dito for the refrigerator;
    6. The AC was very dirty and had probably never been cleaned as there was a big pile of dust on it (-really groce)
    7. There was a big black nasty cockroach in my bed (the first night). My husband caught it and we showed it to the manager. She was kind enough to give us another apartment, but it was a big damper on my first three days (-because I was scared that another cockroach might jump on my bed at any given moment).
    8. Conclusion: I was very disappointed, because the apartment is very beautiful. It's a real shame that cleanliness is not on point. I can get over the cockroach, but I can't get over the lack of hygiene.

    Owner Response
    Greetings Alev Nathalie D,

    Thank you kindly for your feedback during your stay with us, and we are honored that you chose AKA as your preferred residence in New York City. While we do appreciate your kind words and compliments regarding the stellar service and excellent accommodations, we truly apologize for the inconveniences you experienced. As our property undergoes improvements, we are committed to providing a comfortable and rewarding experience for each resident, and will share your comments with our team so we may learn from the issues mentioned. Your kind words are greatly appreciated as we pride ourselves in providing superb customer service. We sincerely hope we can discuss the situation in further detail, and possibly offer the opportunity to provide a better experience for you in the future at AKA Sutton Place.

    Sincerely,

    Jorenz Arceo
    Regional Director of Front Office

    Jorenz A, Front Office Manager at AKA Sutton Place, responded to this review

  • Good alternative to a hotel in a quite Manhattan neighborhood

    by TravelinFieldGuy on 2018-07-08 05:42 pm

    These are lovely, comfortable fully-equipped apartments in a residential neighborhood about 30 minutes walk or a short subway or cab ride to shows, Central Park, and Times Square, but just far enough away to be out of the busy zone. And the staff is simply outstanding. If you are looking for an alternative to a hotel, and you are staying at least a week, this is a great choice.

    I arranged for my octogenarian in-laws to come for a week-long stay for a large family event. They have very high standards, thus this setting was perfect. The rooms are comfortable and fully equipped -- including a full kitchen. The lobby and common facilities are attractive and immaculate. Downstairs there is a bar, a business center, a cinema, and a zen room (just a quiet peaceful space). Note however that there is no restaurant, but several good restaurants are nearby. (We particularly liked the Bistro Vendome on 58th.) Our only complaint about the facilities is that there were no bars to hold on to in the shower, at least in their room -- a very helpful feature for seniors. Note also that room servicing occurs only weekly, not daily like a hotel. Think of this more like a very nice apartment you can rent by the week.

    The best asset of this facility, however, is the staff. They were so helpful with my in-laws special mobility needs. I cannot say enough good things about them, particularly John and the pretty young lady with the Eastern European accent (I'm sorry I don't get your name.) We really appreciate your help.

    Owner Response
    The aka Sutton Place team can't thank you enough TravelinFieldGuy for your kind words and amazing review of your in-laws' experience.

    Please do visit us again for your next large family event!



    Jorenz A, Front Office Manager at AKA Sutton Place, responded to this review

  • Just fabulous

    by tinkers234 on 2018-05-26 12:31 am

    I stayed here for about six weeks whilst looking for a permanent apartment. The suites are well furnished and very clean. The kitchen has everything you need for a short stay and is well equipped. Gorgeous shower rooms but sadly they were phasing out the Bvlgari toiletries towards the end of my stay and replacing them with their own brand. Great pool which is mostly empty. There is also a lovely lounge where you can relax with complimentary coffee or with a drink. Staff are extremely helpful and always welcoming. I had a really comfortable and enjoyable stay here and was sad to leave. Stay here - you will not be disappointed.

    Owner Response
    Greetings tinkers234!

    Thank you for sharing your experience at AKA Sutton Place. We do indeed have a memorable property with plenty unique amenities, and am very pleased to see that you also enjoyed your accommodation in addition to our very talented service team. We appreciate you providing feedback and look forward to an opportunity to host you again!

    Sincerely,

    Jorenz Arceo
    Director of Front Office
    212.752.8888
    jarceo@stayaka.com

    Jorenz A, Front Office Manager at AKA Sutton Place, responded to this review

  • Wonderful apartment in a good area of Manhattan

    by Jeanneey on 2018-03-17 10:45 am

    My partner and I stayed for 9 nights in AKA Sutton Place back in August 2017 so this is a long overdue review.
    This beautiful residence is ideal for anyone who wants to stay in the Big Apple for a few weeks.
    Our apartment was located on the 9th floor overlooking 56th Street. It was immaculate, spacious, bright with a perfect layout: a very large living space with a lounge and dinning area, a separate kitchen, a very spacious bedroom with a lush bed, a great walk-in wardrobe and a very practical marble shower room. The apartment had also 2 very large TV (one in the lounge and one the bedroom) and the wi-fi worked very well. The furniture was clean, modern and understated but in a good way. The small kitchen was very well equipped with a large hob, a good oven, a dishwasher and enough utensils, plates, pots and pans to prepare breakfast and light meals. We make full use of it when we didn't fancy going out for dinner after a long day of exploring the many museums and attractions this wonderful city has to offer.
    The staff at reception and at the bar were very friendly and helpful.
    The washing machine facilities were a real plus and the swimming pool was a quiet oasis. When we visit NYC again we will definitely stayed at this hotel. We loved it!

    Owner Response
    Thank you so much for your kind words! We strive to make your stay as pleasurable as possible. We are very pleased to know you enjoyed your stay! We look forward to having you stay with us again in the near future!

    Bethany F, Manager at AKA Sutton Place, responded to this review

  • My own apartment in a mansion!

    by LolisBoston on 2018-01-15 04:28 am

    NYC has tons of hotels and they all offer different things. AKA is like a home and not a hotel. You can sit by the fire with a glass of wine, read a book in a lovely quiet setting, or recline in a movie house seat and watch anything that Apple TV has to offer.
    My husband and I had an extended stay while our apartment was being renovated. Since we live in this neighborhood, we wanted to stay in this neighborhood as it is a great location with fabulous public transportation and an easy walk to many local attractions.
    As others wrote, the staff of this hotel is excellent. Anything you need or want is delivered to your room as soon as the request is received. The kitchen is well equipped, the beds are comfortable, and the gym is great when the weather outside is awful.
    Our only disappointment was they were able to heat the pool to 81 degrees which was not quite warm enough for us to swim. Typically it is heated to 86 degrees. However, some folks were hardier that we and they did do their laps!!!
    I would tell anyone who asks, this is a terrific place to stay...You can bring your children and even your dog if you have one that you travel with. Everyone is graciously received and feels like they are home.


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