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Basin Harbor Club


    Basin Harbor Club
 in Vergennes
    Basin Harbor Club
 in Vergennes

Reviews

TripAdvisor Traveler Rating:
477 Reviews
Latest TripAdvisor Reviews

  • Nice Vacation Place

    by Don_Ashland_Virginia on 2019-11-11 11:14 am

    We drove to Basin Harbor just to see it. Right on Lake Champlain, lake front places to stay, boat docking. Nice community that I could imagine coming for a family vacation. Nice, peaceful, quiet place to spend time with family. If we lived closer, we would consider vacationing here.

    Owner Response
    Dear Don_Ashland_Virginia,

    Thank you for taking the time to come see us at Basin Harbor. While we are currently under a blanket of snow and the resort has been put to bed for the winter, it will be alive with activity come May! We hope you will make the journey - it is a special place that you will never forget.

    Kind Regards,
    Jamie Fox
    General Manager

    JF_BasinHarbor, General Manager at Basin Harbor, responded to this review

  • Beautiful Place to stay and relax!

    by RhettBunker on 2019-10-25 08:00 am

    This was my second week-long trip to this resort. This place was built over a few hundred years so there are some very old buildings, quite a few mid-century era buildings and some newer ones. Lots of little cozy cabins. The view of the harbor and marina is the main attraction! Gorgeous on a fall day. Staff is nice and helpful. Great place to relax.

    Owner Response
    Dear RhettBunker,

    Thank you for returning to visit us at Basin Harbor, and for taking the time to share your experience with other readers. We are a great fall destination; a bit off the beaten path, with amazing views and a lack of crowds - it is nice to hear that you found it relaxing, and we hope you come see us again next year!

    Kind Regards,
    Jamie Fox
    General Manager

    JF_BasinHarbor, General Manager at Basin Harbor, responded to this review

  • We loved Basin Harbor, again!

    by SardoNoomspa on 2019-10-22 03:21 pm

    We were here a few years ago, and given the price we didn't think we would return. However, we received an email flash sale and took advantage of an incredible rate for their final weekend! We stayed in Whitecaps 1, a lakefront one bedroom with an incredible view. Make sure you call to make a reservation vs. reserving online as the agent will help you pick the exact kind of cottage you want. We enjoyed the included breakfast and kayak rentals, as well as the Saturday evening reception on the lawn. We also used the heated pool and it is possible we may have been the last guests to use this in 2019. As an added bonus there was an incredible fireworks display to celebrate the end of the season. This place is a class act. Be sure to sign up for their mailing list to take advantage of last minute deals.

    Owner Response
    Dear SardoNoomspa,

    Thank you so much for staying with us this past weekend, and for taking the time to write a review. I am glad you were able to enjoy many of our amenities, including the outdoor heated pool. I haven't seen anyone in it this week, so you get the honors of being the last guests in it for the season! Thank you for sharing your tip about making reservations - Basin Harbor is a unique, special property, and we pride ourselves on personalized service. Our Reservations team is always glad to help guests in making decisions about where to stay. We are wrapping up the 2019 season, and hope that you will come see us again in 2020!

    Kind Regards,
    Jamie Fox
    General Manager

    JF_BasinHarbor, General Manager at Basin Harbor, responded to this review

  • Exterior is gorgeous!

    by debbie1788 on 2019-10-18 07:53 am

    I'm only writing my review because in reading the other reviews I continually see the same response from BH - which is if you don't tell us there is a problem we can't fix it while you are here. If we had known of the issue we would have made it ship shape!
    In my opinion, your job is to do that before guest arrive. THAT IS NOT AN EXCUSE!!! As a guest, arriving for a vacation after a long trip, it is not my duty or my desire to call the front desk and continually ask for light bulbs, cleanliness, soap in the shower dispenser and toilet paper. It is not my duty to kill piles of mosquitoes and some very large spiders in our room during the whole trip. It is not my duty to clean the cobwebs out of the corners of the ceiling above the bed I'm sleeping in! Ugh!! The room was serviced every day but they need a checklist or a higher staff person to check each room after they finish. There is no accountability. You people are in customer service yet each time I called with a request for something as simple as we need light in the bathroom the front desk person had a bored voice and didn't even offer an apology that I had to call. The same with soap and toilet paper. Another guest with us stole the kleenex from the main lodge women's bathroom because she had a cold and none were supplied in her room. When they ran out of toilet paper she resorted to the kleenex box. Are you guys proud of this???? Also we had a waitress at dinner and breakfast that was clearly overworked and not happy about it. This place is spectacular in its beauty on the exterior but the staff and maintenance clearly needs training. We had a great time because our bike tour operators were A Plus! We were out of the room most of the time and only had time to shower or sleep. As this being the case, it would have been nice to not have to make numerous phone calls to the front desk when we could clearly see that our room had been serviced with clean towels and the bed made but SUCH A LACK OF ATTENTION TO DETAIL FOR THE MOST BASIC MUNDANE ITEMS. I understand how you continually repeat that many families come here year after year and they love the place. For those of us only passing through, it is not as impressive in the way it is run and we count too! It is totally impressive in its exterior beauty though. I really hope management takes this honest review and turns this diamond in the rough into the extraordinary place that it is bursting with potential to be.

    Owner Response
    Dear debbie1788,

    Thank you for your candid feedback - it is important that we hear it. While we appreciate that you enjoyed the exterior beauty here at Basin Harbor, you are absolutely correct that the issues you encountered are not your responsibility to tell us about. You should have been checked into a clean room or cottage, fully functioning, and stocked with the items you use on a daily basis. Each day we should be replenishing these so that you never run out, and end up having to request them from us. There is certainly no excuse for this, and I am very sorry to hear about your frustration. We will work with our team very closely to ensure that we have some improved practices in place, so as to prevent this from happening in the future. Thank you again, and If I may be of any assistance, please feel free to reach out to me directly.

    Kind Regards,
    Jamie Fox
    General Manager

    JF_BasinHarbor, General Manager at Basin Harbor, responded to this review

  • A very pleasant place to be

    by Mayatravels on 2019-10-11 08:20 pm

    This is a large, sparkling complex on Lake Champlain offering a variety of accommodation types, grassy areas, manicured gardens, a pool, restaurants, waterside activities and more. We stayed as a part of a bike tour and I was impressed at the level of customer service at reception. Breakfast was delicious and varied although the level of competence serving the food in the dining room varied widely. Dinner was at Ardelia was quite nice. One very memorable moment was the caring attitude of the massage therapist one evening when I was injured. Her kindness and helpfulness helped me get back on my feet.

    Owner Response
    Dear Mayatravels,

    Thank you for your recent review. I am glad that you were able to experience Basin Harbor as part of a bike tour - this part of Vermont is perfect for road biking! We appreciate you taking time to share your accolades as they relate to our property, your experience at check in, our cuisine, and the attention you received from our massage therapist - I hope that your injury has gotten better. It sounds like we have some work to do in the area of consistent service in the dining room. I can assure you that this is something we will focus on. Please accept our apologies. It would be a pleasure to welcome you back in the future - don't hesitate to reach out if we may be of assistance in planning your next visit!

    Kind Regards,
    Jamie Fox
    General Manager

    JF_BasinHarbor, General Manager at Basin Harbor, responded to this review


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