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Benbow Inn

    Benbow Inn
 in Garberville
    Benbow Inn
 in Garberville


TripAdvisor Traveler Rating:
865 Reviews
Latest TripAdvisor Reviews

  • Disappointing

    by shayna b on 2019-11-09 05:36 pm

    I booked a pet friendly room since we had our dogs with us. When I called a few days before we were to arrive I was asking what the options were on dining with dogs at the hotel. She explained that our room would have a patio so we could get food to go and eat there. I told her it was my birthday and she asked if I would like some apple cider in the room since I asked her to take the Sherry out because we don't drink any alcohol.
    The Terrace King room was nice except that the two light fixtures on one wall had dead bugs in them. They are very pretty stained glass-looking light covers, but the dead bugs were disgusting.
    I told the front desk the next morning and they sent up maintenance to clean them. The front desk manager gave me some money off but I was still paying over 200.00 per night. She said "Yea, I seen your reservation." Really? At Benbow they have people who speak like this?
    There was no apple cider as promised at check in. The restaurant manager called me to say they don't carry apple cider at the hotel! She sent a dessert up brought to us by the maintenance man.
    We brought our dinner in boxes to eat on our patio. Some other sort of "to go" containers would be better than boxes. We found out that we could have eaten on the outdoor patio with the dogs toward the rear. We would have loved that since they had live music outside.
    In the old days there never would have been issues like this and the service would have been impeccable.

    Owner Response
    Shayna b,
    We are sorry to hear that you weren't completely satisfied with your stay and will definitely pass your comments along to the staff. We take each review seriously and appreciate the feedback.

    ManagerDM, Guest Relations Manager at Benbow Historic Inn, responded to this review

  • Not quite what it used to be

    by Diane T on 2019-10-27 01:23 pm

    We were looking forward to returning to the Inn after several years' absence - unfortunately our timing and some maintenance problems didn't give us the experience we expected. We arrived at the end of a large wedding party over the weekend, and the grand lobby was still very bare, as it had been used as the ballroom for the wedding guests. The character was drained from that previously lovely room, and it felt very empty and unwelcoming. Bad timing on our part, as the staff was busily replacing furniture and accoutrements to bring the room back to its usual warmth. More importantly, the room we had reserved had a broken bathroom fan that was extremely noisy and would not turn off. This was a known issue (staff indicated it couldn't be fixed), and it would have been good manners to inform us of the problem before we checked in. There were plenty of rooms available so we could have changed, and definitely would have (this room is in the new part of the building....Clara's room). We should have insisted on changing rooms, but the attitude of the front desk was not conducive to further conversation.

    I'm very sorry to see this venerable old inn failing in the hospitality area - we will not be returning, but I do hope they manage to correct what I see as disregard for their guests. It's such a beautiful place, and at least we had the chance years ago to enjoy it.

    Owner Response
    Hi Diane - Thank you for taking the time to write us a review and for coming to stay with us. We are sorry that your stay wasn't as you expected.
    We will pass along your comments regarding hospitality to our team, so that your next stay will be a great one. It is important to us that our guests are comfortable and welcomed upon arrival and throughout their stay.

    ManagerDM, Guest Relations Manager at Benbow Historic Inn, responded to this review

  • Another great hoilday

    by Julie t on 2019-10-24 01:33 pm

    My family has been having our reunions at the Benbow for five years now. We were apprehensive when we heard about the Inn's financial stress but our experience was better than ever. We were there Oct 3-4 and we concluded that we prefer October to late September. Less crowded and the Fall colors are amazing. There are new restrictions on DOGS to be aware of.

    Owner Response
    Hi Julie,
    We love that you continue to make the Benbow your destination for family reunions. Thank you for taking the time to write us a review. We will see you next year!

    ManagerDM, Guest Relations Manager at Benbow Historic Inn, responded to this review

  • As good as you are going to find around this area

    by lynndds on 2019-10-22 10:03 am

    We attended a wedding at Benbow Inn for 3 nights. It was a nice trip from Eureka Airport through the huge redwoods taking a leisurely drive. Our experience was probably a little more hectic because of the family and preparations for the wedding. The building and rooms are old so don't expect a Marriott place. Of course, we were the oldest people around so we have different expectations. I see multiple signs that say No Smoking but you can almost get high walking down the halls. The grounds are gorgeous and I definitely would have played golf if we had time. The bar, lounge area & fireplace were really nice. At night the room gets really dark! (Bring a nightlight if you stumble around). The breakfast/brunch were great.

    Owner Response
    Hi "lynndds",
    Thank you for taking the time to write us a review. We are happy to hear that you enjoyed your trip to Southern Humboldt County and that you enjoyed your time at the Inn.

    ManagerDM, Guest Relations Manager at Benbow Historic Inn, responded to this review

  • As good as you'll find around here

    by Karim H on 2019-10-20 07:57 pm

    I was pleasantly surprised to find a place this nice while driving around an area with relatively few options. Nothing about it was particularly great, but it did the job and I'd recommend it to anyone in the area.

    Owner Response
    We appreciate your review and we hope that you come back to see us again soon!

    ManagerDM, Guest Relations Manager at Benbow Historic Inn, responded to this review

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